Napleton's Volkswagen of Sanford

Fabulous Customer Service! I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. He was smart, quick, funny and treated me with respect. No games. Within the hour I was the new owner of my dream car. Not a day goes by that I'm not thankful! More

DOWNHILL after Aristocrat - DO NOT come to this dealership! I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it a I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it as the BEST dealership - the best employees, service staff, etc. It was laid back, comfortable and had that family-owned feel. After being converted to Napleton, all of the wonderful sales and service staff left. It is truly a disappointment after working with Aristocrat to purchase THREE vehicles. I was so turned away by this dealership that I ended my lease 8 months early to get away from VW. The last time i serviced my vehicled, there was a female employee wearing a suit, SCREAMING and using profanity openly toward other employees, and directly in front of children who were in the service waiting area. Another employee shrugged it off as being "normal." What an unprofessional and unpleasant place. DO NOT use this dealership. They have gone from nice and welcoming to dirty vultures who will make you feel uncomfortable the minute you get out of your car. More

The best customer service I have ever gotten. The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just wa The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just want to sell you are but with chisara she wanted to get you car because it was the perfect match for me and my needs. I would recommend this dealer to everyone just because of her. She definitely needs a raise or something. All I can say is thank you to her. She really is a blessing. More

EXCELLENT & FRIENDLY Customer Service Christian Cortez was AWESOME and the maintenance provided to my 2010 VW Tiguan was GREAT as well. I will continue to come here to service my car! Christian Cortez was AWESOME and the maintenance provided to my 2010 VW Tiguan was GREAT as well. I will continue to come here to service my car! More

Absolute Nightmare It's hard to put into words how bad my experience was. I've dealt with Aristocrat Volkswagen many times, and they were always great. Unfortunately, it It's hard to put into words how bad my experience was. I've dealt with Aristocrat Volkswagen many times, and they were always great. Unfortunately, it looks like the Napleton brand has ruined what Aristocrat spent years building. Long story short, I go in to apply for a vehicle, and I was told I would not find out until the next day if I was approved or not - OK, not a problem. I put some money down to hold the vehicle until I find out if I get approved or not. Well, about 14 days later I was told I was not approved. Not a big deal, I understand why I was not approved, but why did I have to call them every day for 14 days to be told no? Every time I called back, I was told ''hang on one second, I'll call you right back and let you know''. I never received that promised call back, not even once. Every other dealership I went to gave me a yes or no answer within a day. So moving on, I wanted a refund for my holding deposit. It took them over a month to cut me a refund check, and even worse, then sent it to my mothers address, in my mothers name, who had absolutely NOTHING to do with my loan. My mother was not on my application, my mother was not present during me filling out the application, and my mother did not give them the deposit. So not only did I have to suffer a month of excuses such as 'the person who signs checks isn't here today' or 'we mailed out the check, I'm not sure why it wasn't delivered yet', they finally mail it out with the wrong name and address, and now my mother has to deal with all this as well. I understand mistakes happen, but the way they play their childish games makes me never want to step foot in their dealership again. I wouldn't go back to Napleton even if they were giving out free cars. More

This was service on my 2014 Passat Service was outstanding and service personnel were very helpful. Car interior got extremely hot while parked & locked during a 99 degree day. I b Service was outstanding and service personnel were very helpful. Car interior got extremely hot while parked & locked during a 99 degree day. I burnt my finger pushing the starting button then attempted to turn on the window washer with the near melted handle and it broke lose. They ordered the part and replaced it. Thank you. More

Great Experience with a great staff! I have been coming to this dealership for 9 years. I keep coming back not only because of the brand, but because of the people and the excellent serv I have been coming to this dealership for 9 years. I keep coming back not only because of the brand, but because of the people and the excellent service. There was a recent change in ownership and to be honest, I was a bit nervous that I would not receive the same service that I had in the past. My new sales associate, Olawale (Wally) not only met, but exceeded my expectations. He was professional, knowledgeable, and personable. He made the car buying experience fun, which it should be. I told him what I was looking for and he delivered. I also had the opportunity to work with Chi Chan and Adam Hopper. Both were extremely professional and fun to deal with. Overall, the car buying experience was stress free and fun. I left the dealership feeling good about my purchase and would definitely recommend Wally, Adam, and Chi to my friends and family. More

customer service Had a great experience he knew the car in and out made me feel comfortable and I didn't feel like I was being rushed or subjected to buying something Had a great experience he knew the car in and out made me feel comfortable and I didn't feel like I was being rushed or subjected to buying something I didn't like. I would definitely recommend this dealership to friends and family based on the hospitality, experience, and information that was presented to me. More

Replacement car purchase Had a vehicle breakdown on me in another city and needed to get a replacement vehicle immediately as it was the engine that failed. The replacement en Had a vehicle breakdown on me in another city and needed to get a replacement vehicle immediately as it was the engine that failed. The replacement engine was going to cost more than the vehicle was worth. Billy Stewart took excellent care and time in getting me into a newer vehicle and at a payment I could afford. Mark Vogel in the service department took care of everything I needed himself with getting service completed on the vehicle. This dealership is a A+ company to deal with and would recommend them to anybody looking or needing a vehicle either new or used. More