Napleton's Volkswagen of Sanford

Great Experience I've purchased over 13 cars in my lifetime and this must have been the best experience that I've had... Mainly due to our sales person, Guillermo Nune I've purchased over 13 cars in my lifetime and this must have been the best experience that I've had... Mainly due to our sales person, Guillermo Nunez (Gio). He earned our trust and we would love to purchase our next vehicle from him. I will recommend all my friends and family to Gio for many years to come! I just wished that Gio could handle the finance side as well since I left the finance room feeling like I was rushed into signing the papers with NO explainations at all. Even when I would ask specific questions, all I got was a run around answer. I understand that it was close to end of business day but there was no need to take short cuts to destroy a customer's experience. I didn't feel like a customer at all let alone a valued customer. But besides that nightmare.....EVERYTHING else was PERFECT! Thanks in part to "Gio" and the excellent customer service and deep knowledge of the vehicle that he provided. More

Deal Breakers & Dream Takers!!!!! My young son was trying to establish himself in the credit world & in need of a new truck. After having the truck for almost a month, he was told to b My young son was trying to establish himself in the credit world & in need of a new truck. After having the truck for almost a month, he was told to bring it back. He was told the truck had to many miles for financing but they were more than happy to take another $1000 to add to the down payment already made. This would have been great information to have before he drove off the lot & had the vehicle for a month. I think this is very bad business! To say my son was heart broken & disappointed is an under statement. I would not recommend this dealership to anyone! More

Great Service I took my vehicle in for re-call and 12 month maintenance. Very friendly service rep, named Matthew Shrivalle. Took, care of me and about the most I took my vehicle in for re-call and 12 month maintenance. Very friendly service rep, named Matthew Shrivalle. Took, care of me and about the most pleasant service encounter with any of my vehicles I have ever experienced. Great Service and great customer care. Would highly recommend to anyone looking for a vehicle and service to go with it. More

"Great car buying experience" First car purchase in many years. My overall experience was great. My salesperson Atef Basta was very knowledgeable, professional and got me a great p First car purchase in many years. My overall experience was great. My salesperson Atef Basta was very knowledgeable, professional and got me a great price. There was no pressure and the selection of cars was outstanding. I would definitely purchase another vehicle from Atef and this dealership. More

THEY ARE THE BEST!!! I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very accommodating and no pressure, Such a wonderful no stress experience!! My sister in law and family have purchased five automobiles from them and recommended them to me. You can't go wrong. I am a happy customer and will recommend them to everyone!!! More

Experience, service and excellent customer service My childhood friend, Nestor Mena is the reason I drove up from Miami, Florida to purchase my 2014 cc. He made the purchase a true positive experience My childhood friend, Nestor Mena is the reason I drove up from Miami, Florida to purchase my 2014 cc. He made the purchase a true positive experience. I was contacted by his team and was helped throughout the process with the highest professionalism and service. I commend Kurt, Duane and the entire crew who mad my trade-in and purchase a truly awesome experience and a pleasure. The only event I missed and for which I will come back is the fishing in the pond adjacent to the dealership. I salute you, Nestor, Kurt Duane and the rest of the crew. More

High level of gratititude to Scott Stroud Love our new Passa We would like to take a moment and a few lines, to express our appreciation to Scott Stroud who is acting sales manager at Napleton's Volkswagen of Sa We would like to take a moment and a few lines, to express our appreciation to Scott Stroud who is acting sales manager at Napleton's Volkswagen of Sanford over the holidays. I was looking to buy my wide (Maureen) a new 2015 VW Passat and had inquired at three other dealerships, I decided to as well call Napleton's VW. We knew the model (SE), color and options we desired, so it was finding the car and a fair price. I called and asked for the sales manager, they put my call to Scott Stroud. Scott was highly professional, very courteous and interested in not just the possible sale, but my wife's high weekly driving mileage. Scott took the time to calculate and explain the advantageous of my wife having the TDI over the gas TSI version to accommodate her driving cost and needs. Scott called us back with a price he could sell us the 2015 Passat and it better than two other prices quotes for the same car! Maureen loves the car and within one week had 926 miles on the car, we are very appreciative of Scott's advice in recommending the TDI Passat. Scott was highly professional form the first call, meeting us there, taking my wife for a good infinitive test drive, expediting his finance department, then a follow up call after three days to see if Maureen was enjoying the car and if she had any questions, very thoughtful and professional follow-through. We are very appreciative of Scott Stroud, Napleton Volkswagen with our experience, we'll be back. Maureen & Jeff Stephens Winter Park, FL. More

Fabulous Customer Service! I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. He was smart, quick, funny and treated me with respect. No games. Within the hour I was the new owner of my dream car. Not a day goes by that I'm not thankful! More

DOWNHILL after Aristocrat - DO NOT come to this dealership! I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it a I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it as the BEST dealership - the best employees, service staff, etc. It was laid back, comfortable and had that family-owned feel. After being converted to Napleton, all of the wonderful sales and service staff left. It is truly a disappointment after working with Aristocrat to purchase THREE vehicles. I was so turned away by this dealership that I ended my lease 8 months early to get away from VW. The last time i serviced my vehicled, there was a female employee wearing a suit, SCREAMING and using profanity openly toward other employees, and directly in front of children who were in the service waiting area. Another employee shrugged it off as being "normal." What an unprofessional and unpleasant place. DO NOT use this dealership. They have gone from nice and welcoming to dirty vultures who will make you feel uncomfortable the minute you get out of your car. More

The best customer service I have ever gotten. The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just wa The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just want to sell you are but with chisara she wanted to get you car because it was the perfect match for me and my needs. I would recommend this dealer to everyone just because of her. She definitely needs a raise or something. All I can say is thank you to her. She really is a blessing. More