Napleton's Volkswagen of Sanford

Invoice Charges resolved satisfactorily Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I had my car towed to Napleton's Volkswagen of Sanford - Service Center. After it was serviced and when I was given the invoice, I noticed that the charges might need another look at. Two weeks later (Jun-24-15) I requested to talk to the Service Manager, Mr. Jay Dunbar (Napleton's Volkswagen of Sanford - Service Center) and explained to him what I thought it was wrong with the Invoice. He listened to me without interrupting and not only he was very courteous, but he understood my concern and resolved the matter to both of our satisfaction. When I left his office I felt very grateful and I said to myself: "This is why I've been a longtime Proud Member of the Volkswagen Family". Thanks, Jay! Francis More

Atef Basta was great We really appreciate the great experience we had. We went in with the plan to only narrow our search to one model from three and left with a 2015 Pass We really appreciate the great experience we had. We went in with the plan to only narrow our search to one model from three and left with a 2015 Passat TSI. We love it. And we attribute our great deal to our wonderful sales person Atef Basta. We highly recommend Napleton's Volkswagen of Sanford. More

Very pleasant sales person I bought a new VW Touareg from Napleton's of Sanford, FL and had a great salesman - Atef Basta - very knowledgeable, very helpful. He is not your typi I bought a new VW Touareg from Napleton's of Sanford, FL and had a great salesman - Atef Basta - very knowledgeable, very helpful. He is not your typical pushy 'car salesman' and I felt like I was in good hands. More

Very good customer service I bought a Jetta TI from Aristocrat VW and drove it for 256,000 miles. I bought a pre owned 2012 Passat in December and just bought another 2012 Pass I bought a Jetta TI from Aristocrat VW and drove it for 256,000 miles. I bought a pre owned 2012 Passat in December and just bought another 2012 Passat. Yes my driveway looks like a VW dealer! My Passats are fun to drive and have plenty of room inside (seem much bigger than my Jetta). Service has always been good. Alex in sales was easy to deal with and very knowledgeable about the products. He actually drives a VW. More

Great Service Not only do I already own with this dealership but I just bought another vehicle from them. The service department is amazing as well as the sales te Not only do I already own with this dealership but I just bought another vehicle from them. The service department is amazing as well as the sales team. All in all a wonderful place to come buy a car. I recommend this place to anyone wanting to buy a VW. Super friendly and great service. More

Volkswagen jetta I purchased a certified Volkswagen Jetta from Napleton's Volkswagen of Sanford about 3 weeks ago and my sales consultant was Atef Basta. He really he I purchased a certified Volkswagen Jetta from Napleton's Volkswagen of Sanford about 3 weeks ago and my sales consultant was Atef Basta. He really helped me while I was buying the vehicle in everyway, he answer all the questions with patience and he give all the information clearly before I bought the vehicle. Also after I bought the car, he is still taking care of me if there is amy issues. I highly recommend this dealership and as sales consultant Atef Basta. More

Excellent customer service with attention to detail Ralph Ramoa, Service Advisor from the service department introduced himself to us while we were in the lobby of Napleton VW the day we purchased our Ralph Ramoa, Service Advisor from the service department introduced himself to us while we were in the lobby of Napleton VW the day we purchased our car. Ralph showed us around the service area and showed us where to check in on our next visit for service. Ralph was very knowledgable of our VW Eos and let us know he was available for any future questions. Alexander Charters welcomed us to Napleton VW on Friday, April 10, 2015. We discussed our automotive needs including safety and price. Alex showed a few cars on the Napleton website to help us narrow down our options. Alex was extremely knowable of the VW Product and answered many questions. Alex was also extremely professional and friendly throughout the process. We will Definitely provide Alex & Napleton an "A" Rating! More

I drove off with my dream car <3 I found my Scion TC through a Google search that led me straight to Napleton's VW of Sanford. It was love at first sight and i wouldn't have drove off I found my Scion TC through a Google search that led me straight to Napleton's VW of Sanford. It was love at first sight and i wouldn't have drove off with it if it wasn't for Alexander Charters. Not only did he make my family who was with me feel right at home, he was very knowledgeable. He was very friendly and even called and checked up on me to make sure that i was enjoying my new ride. Thank you Alex, and thank you Napleton's VW. The service in general was great, even Georgio another employee worked to make this a memorable experience. I will definitely spread the word! :) -Kaisha Ivette More

Thank you VW Napleton Sanford!!! After a long journey of trying to purchase a car, it was a great end with all the other trouble I went through with other dealerships. Ryan Mauck and After a long journey of trying to purchase a car, it was a great end with all the other trouble I went through with other dealerships. Ryan Mauck and Atef Basta were awesome through the whole process. I had a budget and they were so helpful rather than pushy and rude that I came across in other dealerships. I left with my dream car! My husband and I are so happy with it, and we can't wait to purchase our next vehicle with them! Thank you both so much for taking the time with me, and helping me find the perfect car, and helping me in every way! I love my VW so much! More