Napleton's Volkswagen of Sanford

Great Experience I had the pleasure of walking into this VW dealership and Atef Basta, i find myself the Jetta of my dreams! He was so kind, down to earth and easy I had the pleasure of walking into this VW dealership and Atef Basta, i find myself the Jetta of my dreams! He was so kind, down to earth and easy to work with. I didn't feel pressured--I felt confident in my decision and I owe it all to him! I drove off the lot in my brand new Jetta. Thanks a for all of your help l! Atef made my buying experience an absolute pleasure. More

Great Salesman Atef Basta I have bought dozens of cars over more than 40 years. My experience with Atef was the best. He listened to what I wanted, did his research and exceede I have bought dozens of cars over more than 40 years. My experience with Atef was the best. He listened to what I wanted, did his research and exceeded my expectations. My purchase actually took more than a couple of weeks during which time Atef kept in touch without being pushy or overbearing. I have referred people I know to be in the market knowing they will be in great hands. My experience with Robert, Business Manager was smooth and flawless and spoke well to the culture of this dealership. More

Great service, great products This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though it was just out of the warranty. Our last Jetta gave us 12 years of service and almost 160,000 miles. I have owned two VW's in the UK before moving to the USA and I highly recommend them More

Invoice Charges resolved satisfactorily Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I Napleton's Volkswagen of Sanford, Florida - Service Center ---------------------------------------------------------------------- On June-15-15 I had my car towed to Napleton's Volkswagen of Sanford - Service Center. After it was serviced and when I was given the invoice, I noticed that the charges might need another look at. Two weeks later (Jun-24-15) I requested to talk to the Service Manager, Mr. Jay Dunbar (Napleton's Volkswagen of Sanford - Service Center) and explained to him what I thought it was wrong with the Invoice. He listened to me without interrupting and not only he was very courteous, but he understood my concern and resolved the matter to both of our satisfaction. When I left his office I felt very grateful and I said to myself: "This is why I've been a longtime Proud Member of the Volkswagen Family". Thanks, Jay! Francis More

Atef Basta was great We really appreciate the great experience we had. We went in with the plan to only narrow our search to one model from three and left with a 2015 Pass We really appreciate the great experience we had. We went in with the plan to only narrow our search to one model from three and left with a 2015 Passat TSI. We love it. And we attribute our great deal to our wonderful sales person Atef Basta. We highly recommend Napleton's Volkswagen of Sanford. More

Very pleasant sales person I bought a new VW Touareg from Napleton's of Sanford, FL and had a great salesman - Atef Basta - very knowledgeable, very helpful. He is not your typi I bought a new VW Touareg from Napleton's of Sanford, FL and had a great salesman - Atef Basta - very knowledgeable, very helpful. He is not your typical pushy 'car salesman' and I felt like I was in good hands. More

Very good customer service I bought a Jetta TI from Aristocrat VW and drove it for 256,000 miles. I bought a pre owned 2012 Passat in December and just bought another 2012 Pass I bought a Jetta TI from Aristocrat VW and drove it for 256,000 miles. I bought a pre owned 2012 Passat in December and just bought another 2012 Passat. Yes my driveway looks like a VW dealer! My Passats are fun to drive and have plenty of room inside (seem much bigger than my Jetta). Service has always been good. Alex in sales was easy to deal with and very knowledgeable about the products. He actually drives a VW. More