Napleton's Volkswagen of Sanford

What u see is what y get with this dealership. Absolutely no frills they don’t even clean the inside of there cars/trucks!! Pretty deceving place in that u make an appointment to see a vehicle u Absolutely no frills they don’t even clean the inside of there cars/trucks!! Pretty deceving place in that u make an appointment to see a vehicle u get checked in & the salesman/ mgr (Nick) even says hi & shakes ur hand but that’s as far as the professionalism goes for this place. My husband & I both felt that our salesman JT although he was courteous -really didn’t do a good job of selling us the truck we picked out. Also spent time in the customer lounge def could use a through cleaning.! More

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. returning for service.. The staff are always friendly. More

My visit on 07/16/2024 to VW of Sanford was very good the salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a dea salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a deal which I was happy with, well while they were doing the paperwork I had told them I was going home to get the title and the 2nd key. Well when I was on my way back they salesman Tiago had texted me saying I had disappeared without telling me and If didn’t want to buy the car I didn’t have to do that, I was like sir you have my id and I had said to team mate I was going home, I think it was very rude to said that when I had already agreed to our deal he even said he had not been rude well you were just saying I left without telling you to but purchase the car which that was not the case. Very poor customer service. More

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and understanding transaction that you would not expect from a dealership. Problems do occur and if you are patient and understanding you can see that in others as well. Resolving a matter is one thing but accepting responsibility and owning it is highly admirable. Thank you Napleton VW. Respect. More

I bought a Tesla Model 3 here regrettably; the experience was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobil was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobile charger included, Telling me it is “slow”, well guess what it’s pretty necessary when you have no other option. Additionally, the brand-new cars on the lot appeared poorly maintained, covered in dust. If I were VW corporate, I would be quite disappointed in the presentation. The windows in the dealership also look horrible, with marks and are dirty. Getting my license plate and registration took an exorbitant amount of time, despite multiple calls where I was repeatedly told they didn't have my plate, given no timeline or when to expect it. Contacting their office was nearly impossible, with long wait times on the phone. They emphasized using your own phone as the key, but the key card was still necessary and is always the primary method, on a Tesla. You can’t setup the phone key without first having the key card. The key card they gave me was heavily deformed and just felt horrible, they have no pride. They failed to disclose significant damage, including a major dent in the rocker panel, strategically parking the car to hide it multiple times. Their pricing error amounted to a $2k mistake, necessitating further resignations of agreements. I was even questioned about my choice of a Tesla, which felt unnecessary. To top it off, they called me about an oil change for a Tesla, an EV which tells you about their poor organization and records, post-purchase. What is the point of their 'required inspection' if they inspect nothing and inform you of nothing? Dealer fees and inspections were charged without informing me of significant issues like the hidden dent, bad wheel bearing, and a faulty lower lateral link—none covered by the Manufacturer warranty due to the initial dent in the car. More

Great dealership. Have worked with them for years. Only real complaint is the music they play in their showroom is too loud and awful. I worked with a young man n Have worked with them for years. Only real complaint is the music they play in their showroom is too loud and awful. I worked with a young man named Tiago who was very pleasant and efficient. He's new to his career but very personable. He answered all my questions. More

I went to go look at a used Tesla and the one I originally wanted had sold but thanks to Jeremy I was able to test drive a white one but unfortunately it was out of my budget.. although I didn’t bu originally wanted had sold but thanks to Jeremy I was able to test drive a white one but unfortunately it was out of my budget.. although I didn’t buy a car I must say his patience and willingness to help me was beyond me. The whole vibe and staff was wonderful keep looking but if they happen to get one that works I’ll be back…. More

Dominik white great sales man, he help me every step of the way and took good care of me. To all my Caribbean people that need a good car and deal ask for Dominik he would hook you up. the way and took good care of me. To all my Caribbean people that need a good car and deal ask for Dominik he would hook you up. More

Napleton's Volkswagen of Sanford never fails me! ! JT was amazing!! This is my 5th VW and 3rd one I have purchased from here. Great service! ! JT was amazing!! This is my 5th VW and 3rd one I have purchased from here. Great service! More

I purchased a truck from Napleton on May 26th. The sale went smooth and l couldn't be happier with my vehicle. The only glitch was that l left my garage door opener o The sale went smooth and l couldn't be happier with my vehicle. The only glitch was that l left my garage door opener on the visor of the car that l traded in and l live 95 miles away from the dealer. You would think that this would be an easy issue to resolve but after 2 weeks of getting little or no help from my salesman, l was finally put in touch with Felicia (sorry l don't know her title but she works in the office...and gets things done.). I spoke with Felicia, she put me on a brief hold then told me that they have the garage door opener and it will be FedEx to me...2 days later l received it. Thank You Felicia! More