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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
489 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 489 reviews

January 10, 2016

Atef is the best Working with Atef Basta is a real joy. He will be my salesman for life. He made the buying experience enjoyable and was extremely thorough in every st More

by Eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert , Atef Basta, Lupita Hopper
Jan 12, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for taking the time to leave this wonderful review. Atef is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. If there is anything more that we can do please come back and see us again. Take care! Best regards, Al Chalashtori, General Manager - 407-365-3300

January 04, 2016

Awesome Service! Had a really great experience here. Atef was extremely helpful and knowledgeable. He walked me through the process of buying and told me what to expec More

by sarah17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Jan 05, 2016 -

Napleton's Volkswagen of Sanford responded

Sarah, thank you so much for taking the time to leave this wonderful review. It is delightful to hear that Atef took care of you, accommodated your needs and provided you with a really great experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Al Chalashtori, General Manager - 407-365-3300

December 20, 2015

Great service! The service Atef provided me during my visit was top notch and all of the salesmen there were very catering. Atef worked with me to find the perfect f More

by Livera01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Bliss, Atef Basta, Brianna Graham
Dec 21, 2015 -

Napleton's Volkswagen of Sanford responded

Thank you for taking the time to write this fantastic review! Atef and our team works very hard to ensure each of our customers is 100% satisfied with their experience. We look forward to working with you again! Best regards, Al Chalashtori, General Manager - 407-365-3300

October 04, 2015

Excellent service and wonderful sales person 5 star to Atef Basta he's the sales consultant in Napleton's Volkswagen of sanford,he help me to find and buy my dream car in Napleton's I was very un More

by Ahmed Mohamed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Oct 06, 2015 -

Napleton's Volkswagen of Sanford responded

Your fantastic review was quite a refreshing read, Ahmed! Congratulations on your new car. I am sure you are continuing to enjoy it. I am happy that Atef provided you with a well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Napleton's Volkswagen of Sanford. Kind regards, Sam Haddad, BDC Manager - 407-365-3300

October 03, 2015

Sola Rav4 Napleton Volkswagen was wonderful to deal with on every level. the sales and financing are excellent . the service from our sales Atef Basta surpassed More

by Sola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Oct 05, 2015 -

Napleton's Volkswagen of Sanford responded

Sola, thank you so much for this great review and star rating! I am pleased to hear that Atef was able to exceed your expectations. Each employee is a valued member of the Napleton's Volkswagen of Sanford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Sam Haddad, BDC Manager - 407-365-3300

September 22, 2015

Purchase of a new Passatt Even though the place was packed with customers looking for a new car we never felt as though we were not a top priority of Colette. More

by davek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette Middlebrooks
Sep 24, 2015 -

Napleton's Volkswagen of Sanford responded

Davek, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Colette is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new Passatt! If you have any questions or concerns, please do not hesitate to come see us. Warm regards, Sam Haddad, BDC Manager - 407-365-3300

September 04, 2015

Great service! We are happy with the Nissan 2008 model car which we have just bought. Service from Atef Basta is really commendable! We really appreciate his effort More

by KaziBaig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Sep 07, 2015 -

Napleton's Volkswagen of Sanford responded

On behalf of Atef and the whole Napleton Volkswagen dealership, we want to thank you and welcome you into our family. We are extremely happy to have been able to work with you and make your vehicle needs become a reality. Please know that we are at your disposal whenever you need us. Sincerely, Kevin McGill Director of Internet Sales 407-365-3300

August 28, 2015

Excellent Service Colette is absolutely amazing! She makes buying or leasing a car such a smooth and easy process! Every single time I go into this dealership I immedia More

by MaddieWin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette Middlebrooks
Sep 04, 2015 -

Napleton's Volkswagen of Sanford responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process with Colette. Enjoy your new car and make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. Sam Haddad, BDC Manager - 407-365-3300

August 27, 2015

Excellent customer service My wife and I bought inn older Vw Passat model . We were very pleased with the car. We had a great customer service experience. Atef Basta was the sal More

by Baccar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Aug 31, 2015 -

Napleton's Volkswagen of Sanford responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it's important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Atef went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Napleton's Volkswagen await your return. Please let us know how we may be able to help next! Sam Haddad, BDC Manager - 407-365-3300

August 18, 2015

The place and they guy to get your new VW Being a fan of the brand and being so happy with the friendly and professional service it was a no brainier coming back to Kurt at VW, it was time aga More

by Adorts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Vaughn
Aug 20, 2015 -

Napleton's Volkswagen of Sanford responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Kurt was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Napleton’s Volkswagen; we look forward to working with you, your family, and your friends in the future. We value our customers and we look forward to seeing you on your next visit. Sam Haddad, BDC Manager - 407-365-3300

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