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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
495 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 495 reviews

September 09, 2016

Golf R I have had my new 2016 Golf R for 1 month and I absolutely love it! My wife and I were so impressed with the experience we had with Atef Basta and More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
San J , Atef Basta
Sep 12, 2016 -

Napleton's Volkswagen of Sanford responded

Your fantastic review was quite a refreshing read, Adam! Congratulations on your new 2016 Volkswagen Golf R. I am happy to hear Atef provided you with pressure-free, efficient and well-informed customer service. We'd love to work with you again. Best, Al Chalashtori | Executive Manager | ac@napleton.com

August 30, 2016

Take your business elsewhere folks and stay away from scams In my opinion Sam Haddad should be removed from your team. I came to dealership with all the expectations of buying a car. Within the time of our deal More

by BobE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Haddad
Aug 30, 2016 -

Napleton's Volkswagen of Sanford responded

Dear Bob, I apologize to hear about your experience here at Napleton Volkswagen. Please call or e-mail me at your earliest convenience, so I can gather further information on everything that happened. I look forward in speaking with you! Charissa Henry Customer Relations Director Napleton Volkswagen charissa.henry@napleton.com (407) 308-3200

July 23, 2016

Extremely friendly It was an extremely easy process and I was constantly updated with calls/emails throughout the whole process. Atef Basta was the BEST! So helpful, ver More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Theuson, Duane Bliss, Atef Basta
Jul 25, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for sharing your car shopping experience with us, Jim. We're happy to hear you were able to find what you were looking for including standard-setting customer service from Atef and the rest of the Napleton's Volkswagen of Sanford team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Best, Al Chalashtori | Executive Manager | ac@napleton.com

June 07, 2016

I will never do business with them again I went into Napleton's Volkswagen with a pre approved letter and after repeatedly telling Atef Basta I did not want him to run my credit to look for d More

by Leasing5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Atef Basta
June 04, 2016

sweet 2016 Jetta This is the SECOND time Colette has helped me find a new VW. She knows her cars and provides EXCELLENT service and follow-up. I will go back when it' More

by Oakley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto, Colette Middlebrooks
Jun 08, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for taking the time to leave this wonderful review. Colette is a valuable member of our team and we’re glad to hear that she provided you with excellent service during your experience. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Al Chalashtori | Executive Manager | ac@napleton.com

April 11, 2016

I am disappointed Bought a used car vehicle 2015 Mazda6 in January 2016. There is a thick film buildup around the edges of the windshield coming from windshield fluid. More

by MTMarrero62
Customer Service
Recommend Dealer
No
Employees Worked With
Dave and Joe used car salesman
Jun 02, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best regards, Al Chalashtori | Executive Manager | ac@napleton.com

March 01, 2016

Thanks A really great car-buying experience. After going to a few other dealerships and getting the runaround, being left waiting etc., this was a much more More

by ST.SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alier, Duane Bliss, Atef Basta, Lupita Hopper
Mar 01, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Napleton's Volkswagen of Sanford's commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Al Chalashtori, General Manager - 407-365-3300

February 18, 2016

Very Nice expirence I an a person who would normally not take the time to write a review but because Atef Basta was so helpful I had to thank him for all of his hard More

by ladylove53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Feb 19, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Napleton's Volkswagen of Sanford. Congratulations on the new purchase! If you would like to speak more regarding your experience, please don't hesitate to reach out to me as it would be my pleasure to assist you. Al Chalashtori, General Manager - 407-365-3300

February 16, 2016

Had a tire problem One of my new tires from Napletons developed an annoying slow leak and I had to get it fixed in a hurry. Enter one Christian Cortez, the service mana More

by bazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Cortez
Feb 17, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for taking the time to leave this wonderful review. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Christian did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Al Chalashtori, General Manager - 407-365-3300

February 06, 2016

Very good expirience Vincent Rita is a super employee very friendly and very helpful I will give him 5 Stars Robert Aponte & Robert Tison also very friendly, general man More

by Lusant12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Rita
Feb 08, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for your terrific review. Vincent is a valuable member of our team and he will be excited to read your nice comments. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Al Chalashtori, General Manager - 407-365-3300

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