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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
482 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 482 reviews

September 27, 2016

Wasn't so bad Oscar Cabrera made the car buying process not nearly as bad as I expected it to be . He was friendly and patient with us and we appreciated that . More

by Jessie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Cabrera
Oct 14, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for your review, Jessie. We're glad to have Oscar on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 26, 2016

Great experience Kurt was a great !!!! Give him a call, he will work hard for you!!! He kept us in the loop the entire process, super communication and tremendous fo More

by Stevog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Vaughn
Oct 14, 2016 -

Napleton's Volkswagen of Sanford responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Kurt was able to provide you with such exceptional service. Enjoy your new car! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 16, 2016

Great experience!!! My wife and I purchased a pre-owned Dodge Challenger from this dealership. Our salesperson, Kurt V., was the greatest. He guided us and helped us alon More

by Jerry Jernigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Vaughn
Sep 20, 2016 -

Napleton's Volkswagen of Sanford responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Kurt was able to meet your needs. At Napleton's Volkswagen of Sanford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 15, 2016

ALWAYS 100 PERCENT POSTIVE I have purchased four vehicles from Napleton VW of Sanford personally while as a family we have purchased a total of seven and have referred out 5 oth More

by RAYMOND WILKERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette Middlebrooks
Sep 16, 2016 -

Napleton's Volkswagen of Sanford responded

Raymond, it was a pleasure to read about your fourth car-buying experience at Napleton's Volkswagen of Sanford. Congratulations on your Volkswagen Beetle R-line 2.0!  Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Colette has always provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 14, 2016

Go see Colette Middlebrooks !! I've purchased and leased 2 cars from Colette. Never once was I misled or pressured. She will be up front and honest with you and get you the best dea More

by 918511
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette Middlebrooks
Sep 16, 2016 -

Napleton's Volkswagen of Sanford responded

Thanks for this marvelous review and congratulations on your new car! I am so pleased to hear that Colette was able to provide you with such exceptional service. Enjoy your new vehicle! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 13, 2016

Good EXPERIENCE It's really good dealer to buy your car from them . They good sales and best customer service ever . I worked with Atef Basta he is very nice and dir More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Sep 16, 2016 -

Napleton's Volkswagen of Sanford responded

We appreciate you taking time to leave us a great review! I am pleased to hear Atef did a great job in assisting you in your purchase. If there is anything else we can do for you, please don't hesitate to give us a call! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 12, 2016

2015 tiguan I have purchased 2 cars dealing with Atef and on each of those occasions have found his service to be exceptional through the whole process, i have no More

by Sarief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Bliss, Atef Basta
Sep 16, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that Atef worked hard enough to make your purchase completely painless. Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 09, 2016

Golf R I have had my new 2016 Golf R for 1 month and I absolutely love it! My wife and I were so impressed with the experience we had with Atef Basta and More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
San J , Atef Basta
Sep 12, 2016 -

Napleton's Volkswagen of Sanford responded

Your fantastic review was quite a refreshing read, Adam! Congratulations on your new 2016 Volkswagen Golf R. I am happy to hear Atef provided you with pressure-free, efficient and well-informed customer service. We'd love to work with you again. Best, Al Chalashtori | Executive Manager | ac@napleton.com

August 30, 2016

Take your business elsewhere folks and stay away from scams In my opinion Sam Haddad should be removed from your team. I came to dealership with all the expectations of buying a car. Within the time of our deal More

by BobE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Haddad
Aug 30, 2016 -

Napleton's Volkswagen of Sanford responded

Dear Bob, I apologize to hear about your experience here at Napleton Volkswagen. Please call or e-mail me at your earliest convenience, so I can gather further information on everything that happened. I look forward in speaking with you! Charissa Henry Customer Relations Director Napleton Volkswagen charissa.henry@napleton.com (407) 308-3200

July 23, 2016

Extremely friendly It was an extremely easy process and I was constantly updated with calls/emails throughout the whole process. Atef Basta was the BEST! So helpful, ver More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Theuson, Duane Bliss, Atef Basta
Jul 25, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for sharing your car shopping experience with us, Jim. We're happy to hear you were able to find what you were looking for including standard-setting customer service from Atef and the rest of the Napleton's Volkswagen of Sanford team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Best, Al Chalashtori | Executive Manager | ac@napleton.com

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