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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
495 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 495 reviews

December 12, 2016

Awesome Experience Good service, no pushy salesmen , come in and see Atef Y Basta and he'll make sure you get the wheels you want , we bought two vehicles and we are hap More

by VWguy69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Dec 14, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for taking the time to write about your experience. It's great to know Atef and our team was able to provide you with the pressure-free service Napleton's Volkswagen of Sanford is known for. Please feel free to stop by if there is anything else we can do to help you. Best, Al Chalashtori | Executive Manager | ac@napleton.com

December 06, 2016

Excellent sales person (Raul Alvarez), exceeded expectation in achieving a Reasonable Down Payment and monthly payment. In short he Never gave up, and never go More

by beaufond2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvarez, Raul, Raul Alvarez
Dec 07, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you so much for this great review and star rating! I am pleased to hear that Raul was able to exceed your expectations and that he never gave up and remained patient. We work very hard to provide each of our customers with exceptional service and it's good to hear that Raul was able to show you what Napleton's Volkswagen of Sanford is all about. Best, Al Chalashtori | Executive Manager | ac@napleton.com

December 01, 2016

Great Deals I had no intentions of buying a vehicle. Honestly I just stopped by to check out Volkswagens. The first person I spoke to told me that I would get som More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark , Duane Bliss, Atef Basta
Dec 06, 2016 -

Napleton's Volkswagen of Sanford responded

Jack, I sincerely thank you for going out of your way to write this review about Napleton's Volkswagen of Sanford. We try to create a comfortable environment for each and every customer. I am glad to hear you are happy with your purchase. If you have any further needs, please come back to see us. Best, Al Chalashtori | Executive Manager | ac@napleton.com

November 06, 2016

Fantastic Service Department James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehi More

by Robert and Rebecca Sundquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Barker
Nov 09, 2016 -

Napleton's Volkswagen of Sanford responded

Robert, thank you so much for this great review and star rating! I am pleased to hear that James did a great job in assisting your vehicle’s service needs and that he was able to exceed your expectations. We work very hard to provide each of our customers with thorough and detailed service and it's good to hear that our team was able to show you what Napleton's Volkswagen of Sanford is all about. Best, Al Chalashtori | Executive Manager | ac@napleton.com

November 04, 2016

Cliff Great experience with Atef at Napleton from 1st min in until we done he explained every single detail about the deal and the car as well always recomm More

by Cliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta, Charissa Henry, Al Chalashtori
Nov 08, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing excellent service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Atef assisted you in such a detailed manner. Give us a visit if you have any further questions! Best, Al Chalashtori | Executive Manager | ac@napleton.com

November 03, 2016

Great experience My Daughter just purchased a Jetta, From Abi our initial contact and Atef our salesman through Mark our finance man the service was excellent, These 3 More

by Mero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abi and Mark, Duane Bliss, Atef Basta
Nov 04, 2016 -

Napleton's Volkswagen of Sanford responded

Mero, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Abi, Atef, and Mark were able to go above and beyond to provide your daughter an excellent customer service. Please come back see us for any of your automotive needs. Best, Al Chalashtori | Executive Manager | ac@napleton.com

October 24, 2016

BEST VW DEALERSHIP BY FAR! MY 81 YEAR OLD MOTHER PURCHASED ON 10/21/16, A NEW 2017 VW JETTA, SHE WAS UNHAPPY WITH IT, SO ON 10/24/16 THEY TAKEN BACK JETTA FOR A 2017 VW PASSAT, More

by a1gladiator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OSCAR CABRERA, DUANE BLISS, JOSH ORTIZ, MARK ALLEN, JANET JIMENEZ., Duane Bliss, Atef Basta
Oct 25, 2016 -

Napleton's Volkswagen of Sanford responded

We sincerely appreciate your feedback and recommendation. Each employee is a valued member of the Napleton's Volkswagen of Sanford team and we all strive to provide excellent service no matter the situation! We look forward to seeing you again in the future. Thanks again! Best, Al Chalashtori | Executive Manager | ac@napleton.com

October 23, 2016

great dealership, friendly staff, and a great car. Oscar Cabrera was extremely helpful and got me in the car of my dreams, an awesome 2015 mustang fastback. he worked with my Fiancé and I on the financ More

by Joshua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
oscar cabrera
Oct 25, 2016 -

Napleton's Volkswagen of Sanford responded

Joshua, congratulations on your 2015 Mustang Fastback. It’s encouraging to know Oscar and Alberto were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of their dream vehicle. We look forward to working with you during your next service visit. Best, Al Chalashtori | Executive Manager | ac@napleton.com

October 21, 2016

AWESOME DEALERSHIP/STAFF EVERYONE@ THIS DEALERSHIP SHOWED THE UTMOST RESPECT, PROFESSIONALISM, COURTESY, ESPECIALLY SALESMAN OSCAR CABRERA AND ALL OTHER SUPPORT STAFF, I WOULD More

by a1gladiator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OSCAR CABRERA, Atef Basta
Oct 25, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for taking the time to submit this awesome feedback and for your kind recommendation. Hearing that you received "excellent service" from our sales team is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new car and we look forward to hopefully doing business with you again in the future. Best, Al Chalashtori | Executive Manager | ac@napleton.com

October 16, 2016

2016 Beetle Atef and San J were most helpful and cooperative. Well-informed and very friendly, a perfect complement for the beautiful facility where they work. C More

by Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atef Basta
Oct 17, 2016 -

Napleton's Volkswagen of Sanford responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Al Chalashtori | Executive Manager | ac@napleton.com

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