Napleton's Volkswagen of Sanford

What a Joke. This is the shadiest business I have worked with so far. Unless you enjoy paying over $1000 in fees and having sales people who refuse to work with yo This is the shadiest business I have worked with so far. Unless you enjoy paying over $1000 in fees and having sales people who refuse to work with you, keep it moving. I walked in with an easy, easy, easy deal. Lost the deal because of their fees. Pretty sad business practices. The day after, they increased the price of the car and told me "it was sold." I had the VIN number and it matched the car listed. They must think everyone is really dumb. Al Chalashtori's automated response to this review is fake. He was copied on all the emails back and forth trying to make this deal happened. I don't even think he is real. More

James saved my holiday trip! My whole experience at Napleton was great. I had a tire and wheel emergency while I was out of town. I went to Napelton VW and was treated as if I pur My whole experience at Napleton was great. I had a tire and wheel emergency while I was out of town. I went to Napelton VW and was treated as if I purchased my vehicle there, or like I had been a client for years. They made me feel like family and got my issue taken care of immidiately, and I was back on the road to continue my holiday vacation. I was very concerned that I would have a hefty bill and it would ruin my trip. After I arrived, my service advisor James Barker had all of my warranty and extended coverage contracts ready to go and within a few minutes he assured me that everything would be covered and I did not need to worry. Once my vehicle was in the shop, the technician and service advisor took me to my vehicle and explained what needed to be done and what the plan was to get me going again quickly. My whole experience was top notch and would definitely recommend Napleton to a friend. In my opinion, this is the type of customer service that is going to get VW through their current TDI situation with good customer retention. Great job guys. Thanks again. More

Easy purchase , no pressure Atef assisted us with the purchase of a used 2016 Ram 1500 pickup truck. He was very knowledgeable and not pushy. Would definitely seek him out again Atef assisted us with the purchase of a used 2016 Ram 1500 pickup truck. He was very knowledgeable and not pushy. Would definitely seek him out again on my next purchase. Saved considerable amount of money driving here vs going to a Daytona dealership. More

They called me to make it right Going to the Orlando location Thursday, they followed up very quickly. Going to give them another chance. They reached out to me right away to make th Going to the Orlando location Thursday, they followed up very quickly. Going to give them another chance. They reached out to me right away to make things right. More

Awesome Experience Good service, no pushy salesmen , come in and see Atef Y Basta and he'll make sure you get the wheels you want , we bought two vehicles and we are hap Good service, no pushy salesmen , come in and see Atef Y Basta and he'll make sure you get the wheels you want , we bought two vehicles and we are happy, thanks Napleton Sanford ! More

Excellent sales person (Raul Alvarez), exceeded expectation in achieving a Reasonable Down Payment and monthly payment. In short he Never gave up, and never go sales person (Raul Alvarez), exceeded expectation in achieving a Reasonable Down Payment and monthly payment. In short he Never gave up, and never got upset or inpatient. More

Great Deals I had no intentions of buying a vehicle. Honestly I just stopped by to check out Volkswagens. The first person I spoke to told me that I would get som I had no intentions of buying a vehicle. Honestly I just stopped by to check out Volkswagens. The first person I spoke to told me that I would get someone to help me because I was leaving with a car today and that is exactly what happened. This is the first Volkswagen that I have purchased ever and the gentleman at this dealership made me feel comfortable throughout the entire process. I am so happy with my purchase. Thank you so much. More

Fantastic Service Department James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehi James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehicle had and he addressed them all. He had the vehicle checked over by his department. He exceeded our expectations with his detailed work ethic and friendly demeanor. Thank you James for all you did for us! More

Cliff Great experience with Atef at Napleton from 1st min in until we done he explained every single detail about the deal and the car as well always recomm Great experience with Atef at Napleton from 1st min in until we done he explained every single detail about the deal and the car as well always recommended More

Great experience My Daughter just purchased a Jetta, From Abi our initial contact and Atef our salesman through Mark our finance man the service was excellent, These 3 My Daughter just purchased a Jetta, From Abi our initial contact and Atef our salesman through Mark our finance man the service was excellent, These 3 guys went above and beyond for us and I would highly recommend Napleton Volkswagen More