Napleton's Volkswagen of Sanford

Bait and switch They sent me a offer on my car from 16k to 18k but when I arrived they wasted my time offering me 14k. The car I wanted to buy with cash was listed at They sent me a offer on my car from 16k to 18k but when I arrived they wasted my time offering me 14k. The car I wanted to buy with cash was listed at $13.5k with a 2 year warranty. At the dealership the price was much higher and had a sticker saying “as is” I would have taken 17k for my car and purchased their car with cash for 12.5k but I felt they were deceitful and left. Customer service called to follow up. They took the information and said they would call me back but did not. Their other location has the same car for sale at a good price but at this point not comfortable doing business with them More

DO NOT SHOP HERE! A deceitful, unethical, unprofessional business. If you have the sense to do so, I would say shop elsewhere. I was interested in a Chevy Suburban the A deceitful, unethical, unprofessional business. If you have the sense to do so, I would say shop elsewhere. I was interested in a Chevy Suburban they had priced significantly lower than its current value on their lot. I found the vehicle through KBB.com and proceeded to check their website to verify the price was in fact correct. I was still unsure of how they could price this vehicle so low so I requested info on it. A few minutes later I received a call from Kathy in their Corporate office to set up a time to come see the vehicle, but first I wanted to again verify this price, she stated that it was the correct vehicle and the correct price. Still unsure, I began to try and pry it out of her as to how they could price that vehicle so low, all she could tell me was that they price their vehicles very aggressively to sell; clearly at that price. So I made my appointment, and made the hour and a half drive to see the vehicle. I was happy with it but it had not undergone the detail process yet and was still messy from the previous owner. I finally was able to sit down with the finance manager Brad who began the process of negotiations and telling me what I was going to be paying. After much argument over my over my end purchase, and the price of the vehicle vs it’s value, he and the sales representative Michelle disappeared for an hour. Again, finally, when the sales rep came back they said Brad was still working on it. During all this waiting, I went back to their site to verify some things about the vehicle again while I searched for my own financing options, now noticing they have changed the price on the vehicle in the time I was there, and raised the price from $30,900 to $42,000. They never bothered to come tell about this, but instead decided to keep this information from me as they continued to work out my “deal”. This is when the general manager Yogi stopped by the table to greet me and let me know they would get me taken care of soon. This is when I confronted him about the sudden price change, where he then revealed to me he was completely aware of this and had still chosen not to talk to me about it until I said something. At this point he tells me that he would not sell me the vehicle at the original asking price that I had verified before driving there, and agreed upon with the finance manager on paper! This is a perfect example of Bait and Switch. The Manager was absolutely unwilling to honor their advertised price. I still have screenshots from my phone of the original price on their site and KBB.com. Completely unethical, dirty business dealing. Needless to say, I politely declined the purchase, asked for my keys to my Escalade back, and left. I will be placing a complaint with the Federal Consumer Protection Bureau, and the Better Business Bureau. DO NOT SHOP HERE. More

Super customer relations Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test drives. We initially thought a Tiguan would be a good choice, but after initiating the purchase, on the drive home it became apparent that the vehicle was not good for my wife's vertigo as it just sits a bit too low. I can't express enough how understanding and accommodating the manager and staff were at "un-doing" the deal when I returned with the vehicle about an hour later. Truly this was one of the best car dealership experiences I've ever had and really wished the Tiguan would have worked for us. We liked everything about the car, but it just sits a bit too low, although this was not apparent initially on the test drives. Great dealership and good people. A refreshing change from the many "vulture" sales dealerships out there. More

Horrible Customer service The woman in the accounting department should be fired immediately. horrible attitude and personality. Miserable lady who needs to go work at McDonald The woman in the accounting department should be fired immediately. horrible attitude and personality. Miserable lady who needs to go work at McDonald’s with her kind of service. More

clueless Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointm Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointment. Headed that way, then we were called back again to say they do not have the vehicle. What a waste of time. They need to update their on line material and their system so they know what is and is not available. More

They scratched my car Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I was lying. More