Napleton's Volkswagen of Sanford

Super customer relations Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test drives. We initially thought a Tiguan would be a good choice, but after initiating the purchase, on the drive home it became apparent that the vehicle was not good for my wife's vertigo as it just sits a bit too low. I can't express enough how understanding and accommodating the manager and staff were at "un-doing" the deal when I returned with the vehicle about an hour later. Truly this was one of the best car dealership experiences I've ever had and really wished the Tiguan would have worked for us. We liked everything about the car, but it just sits a bit too low, although this was not apparent initially on the test drives. Great dealership and good people. A refreshing change from the many "vulture" sales dealerships out there. More

Horrible Customer service The woman in the accounting department should be fired immediately. horrible attitude and personality. Miserable lady who needs to go work at McDonald The woman in the accounting department should be fired immediately. horrible attitude and personality. Miserable lady who needs to go work at McDonald’s with her kind of service. More

clueless Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointm Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointment. Headed that way, then we were called back again to say they do not have the vehicle. What a waste of time. They need to update their on line material and their system so they know what is and is not available. More

They scratched my car Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I was lying. More

Awsome team We had a great experience from start to finish the whole sales team did a great job wprking is through it I would do it again keep up the gopd work. We had a great experience from start to finish the whole sales team did a great job wprking is through it I would do it again keep up the gopd work. More

Exceptionalism In Central Florida This Location I went to because I recognized a familiar face, my wife and I had purchased vehicles from this particular salesman in the past so we had This Location I went to because I recognized a familiar face, my wife and I had purchased vehicles from this particular salesman in the past so we had total confidence when walking into the door. The atmosphere is warm, no high pressure, absolutely transparent in every way. There are a good group of people working at this location. The car that I purchased was in mint condition. They even provided me with a car fax without even having to ask for it, they definitely delivered the wow! Thank you Kurt Vaughn and Yosef! More

Audi A3 purchase Danny Velazquez was my sales rep and he was extremely friendly, professional and easy to work with. He is was not the typical "pressured salesman". He Danny Velazquez was my sales rep and he was extremely friendly, professional and easy to work with. He is was not the typical "pressured salesman". He was sincere, thoughtful and continued to keep in touch when the right car became available. I truly enjoyed working with Danny through my car buying experience. I would highly recommend him to my friends!! More

See Michelle Glater for car! Michelle Glater was very knowledgeable and friendly. She offered me the best deal in town on my new car. See her for your next purchase! Michelle Glater was very knowledgeable and friendly. She offered me the best deal in town on my new car. See her for your next purchase! More