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Napleton's Volkswagen of Sanford
Sanford, FL
495 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50.
When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms.
Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you!
The Napleton Volkswagen Family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 495 reviews
April 18, 2019
Great people, great experience, great dealership! What a great experience! Kurt was a very helpful and knowledgeable salesman! From beginning to right when I walked out with my Certified Pre-owned (an What a great experience! Kurt was a very helpful and knowledgeable salesman! From beginning to right when I walked out with my Certified Pre-owned (and new-to-me) 2016 Jetta Sport, I felt comfortable and not pressured at all! Mike in the financing department was great! I would recommend Napleton VW of Sanford to anyone in the market for a VW. 5 stars! Thank you Kurt Vaughn, Mike in Financing, John Murphy and the rest of the Napleton family! You guys made my first car buying experience less scary and smooth going. I’ll see you guys in a few years when I’m ready for my next one! More
by OrbitR1978
Employees Worked With
Kurt Vaughn
April 15, 2019
NEVER DISAPPOINTED!! Great, friendly, outgoing staff!!! Sales process was quick and easy!!! This is my 2nd VW that I have purchased from Napleton's in Sanford and the 4th Great, friendly, outgoing staff!!! Sales process was quick and easy!!! This is my 2nd VW that I have purchased from Napleton's in Sanford and the 4th one I have owned!!! Very accommodating and helpful!!! Will definitely do business with them again!!! More
by terahoms
Employees Worked With
Michael Hayes, John Murray, Kurt Vaughn
February 16, 2019
Negative 3 stars Very bad sales team at this dealership. Once they sell you a car they no longer care about any of your concerns or promises they made as part of the d Very bad sales team at this dealership. Once they sell you a car they no longer care about any of your concerns or promises they made as part of the deal. No communication. Can’t wait to finish dealing with this dealership so I can do my service at another Vw dealer I would have never purchased the vehicle if I knew this before hand. Would not recommend, not a good experience. More
by Car buyer
Employees Worked With
Tito
February 09, 2019
Good service Oscar made our buying experience nice and easy. Didn’t try to push anything we didn’t want, and we drove away in the perfect car. Oscar made our buying experience nice and easy. Didn’t try to push anything we didn’t want, and we drove away in the perfect car. More
by Zachdc
Employees Worked With
Oscar cabrera, Duane Bliss, Charissa Henry, Raul Alvarez, Aloson Boggdan
January 25, 2019
Overall great to deal with This was our first time purchasing a used vehicle and our sales lady Michelle was very accommodating and knowledgeable making our experience worth the This was our first time purchasing a used vehicle and our sales lady Michelle was very accommodating and knowledgeable making our experience worth the drive. More
by Gregory family
Employees Worked With
Michelle
December 22, 2018
FIRST and LAST 11/27/2018 Reason For Visit Sales (New) "Napleton is DEAD to ME" In addition to the 11/2/7/18 comments on dealerrater.com these incompetent Napl 11/27/2018 Reason For Visit Sales (New) "Napleton is DEAD to ME" In addition to the 11/2/7/18 comments on dealerrater.com these incompetent Napleton dealership bozo's DID NOT register the 2019 Volkswagen from the trade-in vehicle tags as requested. Customer service my ARSE. Overall dealership rating is ZERO. More
by Bob
Employees Worked With
Orlando Toto, Tito Mella, Yogesh Sharma, Kurt Vaughn, Jay Smith in finance, Kurt Vaughn, Al Chalashtori
December 13, 2018
Bait and switch They sent me a offer on my car from 16k to 18k but when I arrived they wasted my time offering me 14k. The car I wanted to buy with cash was listed at They sent me a offer on my car from 16k to 18k but when I arrived they wasted my time offering me 14k. The car I wanted to buy with cash was listed at $13.5k with a 2 year warranty. At the dealership the price was much higher and had a sticker saying “as is” I would have taken 17k for my car and purchased their car with cash for 12.5k but I felt they were deceitful and left. Customer service called to follow up. They took the information and said they would call me back but did not. Their other location has the same car for sale at a good price but at this point not comfortable doing business with them More
by Raegirl
Employees Worked With
Carlos??, Cedric Bell
December 07, 2018
DO NOT SHOP HERE! A deceitful, unethical, unprofessional business. If you have the sense to do so, I would say shop elsewhere. I was interested in a Chevy Suburban the A deceitful, unethical, unprofessional business. If you have the sense to do so, I would say shop elsewhere. I was interested in a Chevy Suburban they had priced significantly lower than its current value on their lot. I found the vehicle through KBB.com and proceeded to check their website to verify the price was in fact correct. I was still unsure of how they could price this vehicle so low so I requested info on it. A few minutes later I received a call from Kathy in their Corporate office to set up a time to come see the vehicle, but first I wanted to again verify this price, she stated that it was the correct vehicle and the correct price. Still unsure, I began to try and pry it out of her as to how they could price that vehicle so low, all she could tell me was that they price their vehicles very aggressively to sell; clearly at that price. So I made my appointment, and made the hour and a half drive to see the vehicle. I was happy with it but it had not undergone the detail process yet and was still messy from the previous owner. I finally was able to sit down with the finance manager Brad who began the process of negotiations and telling me what I was going to be paying. After much argument over my over my end purchase, and the price of the vehicle vs it’s value, he and the sales representative Michelle disappeared for an hour. Again, finally, when the sales rep came back they said Brad was still working on it. During all this waiting, I went back to their site to verify some things about the vehicle again while I searched for my own financing options, now noticing they have changed the price on the vehicle in the time I was there, and raised the price from $30,900 to $42,000. They never bothered to come tell about this, but instead decided to keep this information from me as they continued to work out my “deal”. This is when the general manager Yogi stopped by the table to greet me and let me know they would get me taken care of soon. This is when I confronted him about the sudden price change, where he then revealed to me he was completely aware of this and had still chosen not to talk to me about it until I said something. At this point he tells me that he would not sell me the vehicle at the original asking price that I had verified before driving there, and agreed upon with the finance manager on paper! This is a perfect example of Bait and Switch. The Manager was absolutely unwilling to honor their advertised price. I still have screenshots from my phone of the original price on their site and KBB.com. Completely unethical, dirty business dealing. Needless to say, I politely declined the purchase, asked for my keys to my Escalade back, and left. I will be placing a complaint with the Federal Consumer Protection Bureau, and the Better Business Bureau. DO NOT SHOP HERE. More
by Kemptyler
Employees Worked With
Brad
November 18, 2018
FIRST and LAST You ever hear the terminology “car salesman” ? Napleton VW is the absolute WORST dealership experience in my life. The sales team are the most disho You ever hear the terminology “car salesman” ? Napleton VW is the absolute WORST dealership experience in my life. The sales team are the most dishonest, money hungry, sneaky, manipulative, unethical game players ever encountered. The sales management will lie to your face to get your money. No morals whatsoever! When asked a direct question they evade the question, take their time to return a call, if ever. Their interest is not the “customer”. Their primary interest is the almighty dollar. The best advice potential customers needs to know about this dealership is RUN and go elsewhere to buy a vehicle. If your brave enough to stay.....BUYER BEWARE! You better review, read, ask questions, get answers, get it in writing prior to the papers, get a copy of the documents in hand before it goes to finance. Take your time to review the documents, if in doubt, do not SIGN anything! You want a rating? ZERO More
by Goodby Napleton VW
Employees Worked With
Yogi, Orlando, Tito, Kurt Vaughn
November 13, 2018
Very Dissatisfied with Napleton VW Competition offers better auto pricing, deeper discounts, all the incentives offered and lower out the door price. Priority one by sales was make Competition offers better auto pricing, deeper discounts, all the incentives offered and lower out the door price. Priority one by sales was make the sale and make as much $$ as possible. Sales spent more time tag teaming each other to make the sale. Not once did sales or sales management offer to sit down with the customer prior to handing the vehicle purchase details of agreed ie sales number, discounts, allowances, service charges, etc prior to handing off the papers to finance. Vehicle purchase information needs clarification on the estimate sheet. In my particular case, spoke with multiple managers and not ONE Napleton manager took the time to review the numbers with me the customer. The management did ask me what can they do to make the deal right. None seem to listen! How do I know? Not one manager involved with customer dissatisfaction prior to the customer leaving the Napleton dealership bothered to inquire if things were satisfied. The purchase, trade-in, trade-out was absolutely horrible. Robert R. More
by Disgusted
Employees Worked With
Sales management
