Napleton's Volkswagen of Sanford

Worst dealership experience This place has perfected the art of patronizing. They will tell you what you want to hear while being as nice as can be, to your face. Unfortunately, This place has perfected the art of patronizing. They will tell you what you want to hear while being as nice as can be, to your face. Unfortunately, they will then never follow up on anything they told you they would do, or even what they claimed to have already done. They cashed a check before the agreed hold date, and never filed the proper finance paperwork. Had to take it upon ourselves to find the lender and contact them for specifics and payment information. Maybe Napleton did this, and withheld the information, on purpose, in an attempt to cause issues for us- maybe they didn’t.. but it is safe to say, once you write this place a check, YOU NO LONGER MATTER! They won’t call you back, and even when you do speak to someone- they will tell you one thing, but actually do nothing at all. Lazy? Forgetful? Maybe just your typical greedy dealership? More

excellent Smooth transaction. Not a pushy ordinary sales team. Would buy a other preowned vehicle from them. Thanks again for everything Kurt and who was involv Smooth transaction. Not a pushy ordinary sales team. Would buy a other preowned vehicle from them. Thanks again for everything Kurt and who was involved in the sale. More

Great place to buy a VW Had to go back and forth a little bit but all in all a positive buying experience. See Kurt Vaughn he will guide you to the right vehicle. Had to go back and forth a little bit but all in all a positive buying experience. See Kurt Vaughn he will guide you to the right vehicle. More

Volkswagen #4 since 2007 As much as I hate the process of having to purchase/lease a car, somehow Napleton's VW always gets me over the fear of doing so and I end up having a As much as I hate the process of having to purchase/lease a car, somehow Napleton's VW always gets me over the fear of doing so and I end up having a great experience. My 2016 Jetta lease was expiring in June, so during the Sign & Drive Event in April, I was able to stop in, get those last 2 payments taken care of on my current car, avoid going over in my mileage allotment, and still walk out in a beautiful new 2019 VW Jetta with a slightly less monthly payment than I currently had. I can't ask for anything more than that. More

Great people, great experience, great dealership! What a great experience! Kurt was a very helpful and knowledgeable salesman! From beginning to right when I walked out with my Certified Pre-owned (an What a great experience! Kurt was a very helpful and knowledgeable salesman! From beginning to right when I walked out with my Certified Pre-owned (and new-to-me) 2016 Jetta Sport, I felt comfortable and not pressured at all! Mike in the financing department was great! I would recommend Napleton VW of Sanford to anyone in the market for a VW. 5 stars! Thank you Kurt Vaughn, Mike in Financing, John Murphy and the rest of the Napleton family! You guys made my first car buying experience less scary and smooth going. I’ll see you guys in a few years when I’m ready for my next one! More

NEVER DISAPPOINTED!! Great, friendly, outgoing staff!!! Sales process was quick and easy!!! This is my 2nd VW that I have purchased from Napleton's in Sanford and the 4th Great, friendly, outgoing staff!!! Sales process was quick and easy!!! This is my 2nd VW that I have purchased from Napleton's in Sanford and the 4th one I have owned!!! Very accommodating and helpful!!! Will definitely do business with them again!!! More

Negative 3 stars Very bad sales team at this dealership. Once they sell you a car they no longer care about any of your concerns or promises they made as part of the d Very bad sales team at this dealership. Once they sell you a car they no longer care about any of your concerns or promises they made as part of the deal. No communication. Can’t wait to finish dealing with this dealership so I can do my service at another Vw dealer I would have never purchased the vehicle if I knew this before hand. Would not recommend, not a good experience. More

Good service Oscar made our buying experience nice and easy. Didn’t try to push anything we didn’t want, and we drove away in the perfect car. Oscar made our buying experience nice and easy. Didn’t try to push anything we didn’t want, and we drove away in the perfect car. More

Overall great to deal with This was our first time purchasing a used vehicle and our sales lady Michelle was very accommodating and knowledgeable making our experience worth the This was our first time purchasing a used vehicle and our sales lady Michelle was very accommodating and knowledgeable making our experience worth the drive. More

FIRST and LAST 11/27/2018 Reason For Visit Sales (New) "Napleton is DEAD to ME" In addition to the 11/2/7/18 comments on dealerrater.com these incompetent Napl 11/27/2018 Reason For Visit Sales (New) "Napleton is DEAD to ME" In addition to the 11/2/7/18 comments on dealerrater.com these incompetent Napleton dealership bozo's DID NOT register the 2019 Volkswagen from the trade-in vehicle tags as requested. Customer service my ARSE. Overall dealership rating is ZERO. More