Napleton's Volkswagen of Sanford

clueless Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointm Found a car online at their dealership. We called and was told it wasn’t available. They then called back said it was available, so we set an appointment. Headed that way, then we were called back again to say they do not have the vehicle. What a waste of time. They need to update their on line material and their system so they know what is and is not available. More

They scratched my car Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I was lying. More

Awsome team We had a great experience from start to finish the whole sales team did a great job wprking is through it I would do it again keep up the gopd work. We had a great experience from start to finish the whole sales team did a great job wprking is through it I would do it again keep up the gopd work. More

Exceptionalism In Central Florida This Location I went to because I recognized a familiar face, my wife and I had purchased vehicles from this particular salesman in the past so we had This Location I went to because I recognized a familiar face, my wife and I had purchased vehicles from this particular salesman in the past so we had total confidence when walking into the door. The atmosphere is warm, no high pressure, absolutely transparent in every way. There are a good group of people working at this location. The car that I purchased was in mint condition. They even provided me with a car fax without even having to ask for it, they definitely delivered the wow! Thank you Kurt Vaughn and Yosef! More

Audi A3 purchase Danny Velazquez was my sales rep and he was extremely friendly, professional and easy to work with. He is was not the typical "pressured salesman". He Danny Velazquez was my sales rep and he was extremely friendly, professional and easy to work with. He is was not the typical "pressured salesman". He was sincere, thoughtful and continued to keep in touch when the right car became available. I truly enjoyed working with Danny through my car buying experience. I would highly recommend him to my friends!! More

See Michelle Glater for car! Michelle Glater was very knowledgeable and friendly. She offered me the best deal in town on my new car. See her for your next purchase! Michelle Glater was very knowledgeable and friendly. She offered me the best deal in town on my new car. See her for your next purchase! More

Michelle Glater So great to have her as our sales person. She knew her stuff and was kind in the process. Thanks for all your help in sales and getting car ready to So great to have her as our sales person. She knew her stuff and was kind in the process. Thanks for all your help in sales and getting car ready to take home More

Disappointing Service I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into thi I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into this dealership on a Saturday do you have two minor things fixed on my vehicle. The bumper and splash guard. I had had the appointment for three weeks and received a call the day before saying they were all set for me to come in. This was after her confirming exactly what I was coming in for. When I arrive that Saturday they didn't know what to do with me. They kept going back-and-forth saying well maybe they could fix it, but then determining that know the body shop would have to fix it. After asking what that entailed I was informed I would have to call back on Monday to make an appointment or I could get a rental from them and they would fix it on Monday...maybe. Apparently their body shop it's not open on the weekends. Which I can understand, however when I googled open body shops they were the first to pop up. Also, I had that appointment for three weeks and spoke to somebody the day before. And no point in time during those three weeks was this ever mentioned or I would've made other arrangements. This was not a spur the moment see if they could fix this, this was in arranged appointment. They finally agreed to do at least an expection of what needed to be fixed. I agreed and they told me it would be about an hour. Two hours later they came in with a price sheet and inform me of several other things they believe needed to be fixed. Items I had just had replaced with in the last three months at their dealership. And in this report there was no mention of what are you come in to get fixed. No price estimates, no explanation as to what it would take to get my bumper and splash shield fixed. Nothing. Needless to say, I am severely disappointed. I will not be coming back to this Service department. I called around to a different dealership. They told me to come right down and they fixed it in a half hour. They did not charge me anything. This dealership now had my continued business. I don't care that I'm going to have to drive an hour away to visit this dealership. It's amazing what an impact it is how you treat your customers. More

Looking We were out for the day looking at cars and met Michelle Glater. She was very helpful to us. Even though we did not buy a car, I wanted to let every We were out for the day looking at cars and met Michelle Glater. She was very helpful to us. Even though we did not buy a car, I wanted to let everyone know that I have never been treated so nice. What a great personality and very knowledgeable. She is a keeper. More