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Napleton's Volkswagen of Sanford
Sanford, FL
503 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50.
When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms.
Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you!
The Napleton Volkswagen Family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 503 reviews
January 04, 2020
Great experience thank Tom for all your hard work and patience in my buying process, everything was better than expected. I will definitely recommend you too all my friends patience in my buying process, everything was better than expected. I will definitely recommend you too all my friends More
by Urrutiapercy
Employees Worked With
Tom Theuson, Al Chalashtori
December 13, 2019
Purchased car before it was ever inspected . The car had low mileage and they promised to run the car thru service and be 127 point safety inspected . Percy promised to take care of any issues found . I cal low mileage and they promised to run the car thru service and be 127 point safety inspected . Percy promised to take care of any issues found . I called the next day to bring car in for inspection and my salesman was not available nor the sales manager I made deal with . I talked to sales manager on duty and was told I needed to call back and deal with manager and salesman I dealt with. The car had the original tires on car and were 10 years old. I showed this to salesman Bashawn. I called and asked about keys and key fob but would get no reply... previous I owned a diesel VW. Be lied to everyone with a diesel and had to buy back the cars and pay the biggest fines in history.. Just google Dieselgate”....Dealership never followed up... all they wanted was a perfect review... they spend a lot of time reminding you that they need a perfect review... but they do nothing they promise... I should have kept the car I traded ... it needed nothing ... literally... They gave me a fob ghat the key was not cut in... they attached a conventional key to a fob that has a uncut key .... the car needed service front to back ... had 10 year old tires.... etc etc etc I will own my responsibility for buying before everything was done before delivery... I have purchased tires ... purchased key fob and had them both programmed ... had car detailed ... I will never deal with a VW dealership again ... they cheated and lied to everyone who bought a diesel and got caught... they were fined buy the government and epa .. They lied and when caught ... admitted it. That does change the fact that they will look directly at you and deceive you. Also they charge nearly a $1000 in dealer fees .... so add that to the price you think your getting ... fortunately I still gat a decent deal because I was in the car delivery business for years .... These people are kind to your face but .... do not have any real integrity.... google Diesrlgate.... enough said More
by Accordsport2014
Employees Worked With
Bashawn Percy
December 12, 2019
Michelle was very enthusiastic and provided a lot of info on the car. We went over the differences in trim levels and decided on what was best for me. on the car. We went over the differences in trim levels and decided on what was best for me. More
by susancroft
Employees Worked With
Michelle
December 07, 2019
Great place, helpful staff, thorough service. Just plan on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd r on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd rather someone take their time than rush through any type of maintenance or repair work. More
by steppm30
Employees Worked With
Corey
December 01, 2019
This was a comparatively painless car buying experience. Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and finance managers also treated us well. More
by PJM
Employees Worked With
Shay Douglas
November 29, 2019
WORST DEALERSHIP EVER Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and t Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and the absolute rudeness of employees was appalling. There are too many cars and dealerships around who are polite, knowledgeable, and want you're business. More
by rahealy
Employees Worked With
Pristine and someone from the internet dept. he refused to give his name
November 14, 2019
Just bought a used car from Napleton of Sanford Sunday and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesm and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesman Stan, was amazing! Told me everything I needed to know over the phone, and v~n came in on his day off to make make sure I was happy. They found me a great payment on a already great priced car and even kept my payment low after adding a 4 year 60,000 mile warranty. I will recommend that all my family and friends start their search for a new or used vehicle at napleton of Sanford. More
by Jstack913
Employees Worked With
Danielle Bridgwater, Stan the sales guy
November 09, 2019
Everything was fast and easy to get our new Volkswagen. Basham was great! He was patient as we considered various different models and helped us make the best decision. Basham was great! He was patient as we considered various different models and helped us make the best decision. More
by HFox
Employees Worked With
Basham
October 29, 2019
I'VE ALWAYS LOVED VE FOR ITS QUALITY IN MAKEMANSHIP (IF ITS A WORD🤣). VERY KNOWLEDGEABLE STAFF, THEY KNOW WHAT THEY ARE SELLING YOU AND ARE HONEST. ITS A WORD🤣). VERY KNOWLEDGEABLE STAFF, THEY KNOW WHAT THEY ARE SELLING YOU AND ARE HONEST. More
by Maria R.
Employees Worked With
Ryan (I believe it's his name, in a c dept has a basenji mix??)
