Napleton's Volkswagen of Sanford

Great place, helpful staff, thorough service. Just plan on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd r on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd rather someone take their time than rush through any type of maintenance or repair work. More

This was a comparatively painless car buying experience. Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and finance managers also treated us well. More

WORST DEALERSHIP EVER Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and t Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and the absolute rudeness of employees was appalling. There are too many cars and dealerships around who are polite, knowledgeable, and want you're business. More

Just bought a used car from Napleton of Sanford Sunday and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesm and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesman Stan, was amazing! Told me everything I needed to know over the phone, and v~n came in on his day off to make make sure I was happy. They found me a great payment on a already great priced car and even kept my payment low after adding a 4 year 60,000 mile warranty. I will recommend that all my family and friends start their search for a new or used vehicle at napleton of Sanford. More

Everything was fast and easy to get our new Volkswagen. Basham was great! He was patient as we considered various different models and helped us make the best decision. Basham was great! He was patient as we considered various different models and helped us make the best decision. More

I'VE ALWAYS LOVED VE FOR ITS QUALITY IN MAKEMANSHIP (IF ITS A WORD🤣). VERY KNOWLEDGEABLE STAFF, THEY KNOW WHAT THEY ARE SELLING YOU AND ARE HONEST. ITS A WORD🤣). VERY KNOWLEDGEABLE STAFF, THEY KNOW WHAT THEY ARE SELLING YOU AND ARE HONEST. More

Truly exceptions to the max. In a list of words for how great this staff treated me here at napleton volkswagen in sanford. wow. wow. great this staff treated me here at napleton volkswagen in sanford. wow. wow. More

Excellent customer service This is my second purchase from Napleton vw. Always a great experience. Would highly recommend! Quick paperwork, no hassle with pricing! Made my pu This is my second purchase from Napleton vw. Always a great experience. Would highly recommend! Quick paperwork, no hassle with pricing! Made my purchase a quick and easy experience! More

Quick and easy This dealership is a very comfortable setting & friendly dealers! The process was very easy & relaxing. I would definitely recommend people to purchas This dealership is a very comfortable setting & friendly dealers! The process was very easy & relaxing. I would definitely recommend people to purchase a new car here! More

Do not have any dealings with Napleton Dealership Do yourself a favor and do not have any dealings with this company. I purchased at used 2008 Toyota Tundra from Napleton Volkswagen on January 19, 2 Do yourself a favor and do not have any dealings with this company. I purchased at used 2008 Toyota Tundra from Napleton Volkswagen on January 19, 2019. I had the truck two days when the check engine light came on, so I took the truck back to the dealer. After they check the engine I was told that it was caused by a sensor that was used get the truck to pass the California emission control requirements. The problem should not cause any major problems. This was a lie. That was lie number one. About a month the truck would not shift properly. I took the truck to a transmission company. They said that the transmission was fine but an air injection reactor pump was faulty. There are two in the truck. The reactor cost $865.00 to replace. They replaced one pump and the truck was fine for about another month. The lights came back on and the truck was not accelerating, and other check engine lights were on. I took the truck back Napleton dealership to fix all the truck. The kept the truck for about a week. They said they check all the systems and determined the all my problems were with a traction control sensor. They informed me it would cost over $ 800.00 to fix the problem. I offered to pay four hundred of the cost to repair. The service tech said he would have to get approval. I waited for almost a week to get the answer to split the cost of the repair, it never came. I was paying for a rental truck while my truck was in their shop. So I told them to just fix the problem. I was just stuck with the whole bill. Two days after I got the truck back I had the same problems. They never fix any of my problems they just lied about the whole problem from first days after I bought the truck in January until April. The problem was with the air injection reactor pumps, this is a common problem with the Tundra, they should have found this problem out when I took the truck back to Napleton two days after I purchased the truck. They lied to me about this problem from the start. More