Napleton's Volkswagen of Sanford

Bad experience I made it clear I was in the market for two vehicles upfront. After purchasing the first vehicle with all the haggling and strong arming over addons I made it clear I was in the market for two vehicles upfront. After purchasing the first vehicle with all the haggling and strong arming over addons I discontinued contact and made arrangement for service at a sister location. Clearly the dealership can see my service appointments in their logs. However, they continue to badger me through the phone, text, and email. I did buy a second vehicle and drove 80 miles away to get it. Go somewhere else is all I can say. More

Had a great experience working on getting a desired vehicle with Obed Ortiz of Napleton's Volkswagen of Sanford. He was very knowledgeable and was able to answer all vehicle related questions. He's vehicle with Obed Ortiz of Napleton's Volkswagen of Sanford. He was very knowledgeable and was able to answer all vehicle related questions. He's service was exceptional. I highly recommend Obed to friends and family or anyone interested on stopping by the Volkswagen dealership. More

Great service and awesome experience! Everyone we dealt with was very friendly and really went out their way to make the numbers work for us! with was very friendly and really went out their way to make the numbers work for us! More

I am very happy with the team at Napelton’s VWObed I am very happy with the team at Napelton’s VW Obed answered all of my questions and took me out for two test drives. The whole team there went o I am very happy with the team at Napelton’s VW Obed answered all of my questions and took me out for two test drives. The whole team there went out of their way to help me. More

Obed Ortiz was knowledgeable and professional when I went to napleton. He made me comfortable and answered my many questions it was a pleasure to interact with a salesman of his caliber. to napleton. He made me comfortable and answered my many questions it was a pleasure to interact with a salesman of his caliber. More

Kurt and Thomas were wonderful!They made the journey of Kurt and Thomas were wonderful! They made the journey of leasing easy and comfortable! They were very patient and helpful. I am very grateful for th Kurt and Thomas were wonderful! They made the journey of leasing easy and comfortable! They were very patient and helpful. I am very grateful for their help More

Gwyn was great. He was knowledgeable and very easy to work with. If you are interested in a new or used VW, go see him at Napleton. work with. If you are interested in a new or used VW, go see him at Napleton. More

I am extremely happy with Napleton Volkswagen in Sanford service department and especially Danielle Bridgewater! Exceptional customer service! It’s a pleasure dealing with that dealership. Definitely recomm service department and especially Danielle Bridgewater! Exceptional customer service! It’s a pleasure dealing with that dealership. Definitely recommend their service!! More

Waste of time Had an appointment and was told the vehicle would be ready when I arrived. When I got there all the sales people looked confused as to why I was there Had an appointment and was told the vehicle would be ready when I arrived. When I got there all the sales people looked confused as to why I was there. Needless to say the vehicle wasn't ready, in fact they didn't even know what vehicle I was there to see. They start the process by taking my drivers license and filling out paperwork as if I have already selected the vehicle I want to buy. After walking across the lot to determine the vehicle I was there to see the sales girl said she had to take my paperwork and drivers license to get keys and plate. After waiting 15 minutes for her to return I decided to go back inside to see what was taking so long. When I got inside they still hadn't found the keys. I politely asked for my drivers license back, told the manager how disappointing their process is, and left. What irritates me the most is the amount of time I wasted driving in I-4 traffic to never even look at the vehicle. Too much good competition to have to deal with a dealership like this. More