Napleton's Volkswagen of Sanford

Waste of time Had an appointment and was told the vehicle would be ready when I arrived. When I got there all the sales people looked confused as to why I was there Had an appointment and was told the vehicle would be ready when I arrived. When I got there all the sales people looked confused as to why I was there. Needless to say the vehicle wasn't ready, in fact they didn't even know what vehicle I was there to see. They start the process by taking my drivers license and filling out paperwork as if I have already selected the vehicle I want to buy. After walking across the lot to determine the vehicle I was there to see the sales girl said she had to take my paperwork and drivers license to get keys and plate. After waiting 15 minutes for her to return I decided to go back inside to see what was taking so long. When I got inside they still hadn't found the keys. I politely asked for my drivers license back, told the manager how disappointing their process is, and left. What irritates me the most is the amount of time I wasted driving in I-4 traffic to never even look at the vehicle. Too much good competition to have to deal with a dealership like this. More

Basham Sutton from the time I went in to the time I left. Helped all the way through very friendly!! I can say very happy Helped all the way through very friendly!! I can say very happy More

Michelle was very enthusiastic and provided a lot of info on the car. We went over the differences in trim levels and decided on what was best for me. on the car. We went over the differences in trim levels and decided on what was best for me. More

Great place, helpful staff, thorough service. Just plan on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd r on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd rather someone take their time than rush through any type of maintenance or repair work. More

This was a comparatively painless car buying experience. Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and Our sales person, Shay, was thorough, personable, and respectful, and genuinely sought to understand and meet our needs and objectives. The sales and finance managers also treated us well. More

WORST DEALERSHIP EVER Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and t Everything from incompetence on the phone from the initial contact to the refusal to speak to management. I was hung up on, given the runaround and the absolute rudeness of employees was appalling. There are too many cars and dealerships around who are polite, knowledgeable, and want you're business. More

Just bought a used car from Napleton of Sanford Sunday and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesm and couldn't be happier with the car. Danielle Bridgwater knew I was looking for a mustang and called me as soon as she saw one on the lot. My salesman Stan, was amazing! Told me everything I needed to know over the phone, and v~n came in on his day off to make make sure I was happy. They found me a great payment on a already great priced car and even kept my payment low after adding a 4 year 60,000 mile warranty. I will recommend that all my family and friends start their search for a new or used vehicle at napleton of Sanford. More