Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Volkswagen of Sanford
Sanford, FL
499 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50.
When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms.
Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you!
The Napleton Volkswagen Family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 499 reviews
October 01, 2020
Great place to get your car repaired, my service person was ROXANE and she meet me with a smile. When I told her what was wrong with my car she told me when it would be ready and she was right on about how was ROXANE and she meet me with a smile. When I told her what was wrong with my car she told me when it would be ready and she was right on about how long it would take and my Atlas done right the first time. It's nice when your service person is smiling and understands what you are talking about. Thank You Roxane and yes I will return and I will definity ask for you. More
by Patty J
Employees Worked With
ROXANE
September 29, 2020
Bought a used Nissan Altima August 15 2020. Things went Bought a used Nissan Altima August 15 2020. Things went fine until I was sold a extended warranty that was billed as "bumper to bumper" by Jeremiah Bought a used Nissan Altima August 15 2020. Things went fine until I was sold a extended warranty that was billed as "bumper to bumper" by Jeremiah the finance manager. After getting home reviewing the policy it definitely wasn't that! I called the extended warranty customer service and they laughed, stating its a power train warranty at best. I called the dealership immediately to try and fix this issue. I must've called 10 times over several days with no return phone call or transferred to a dead line. Finally got a hold of Anthony in the finance dept. ( no call back but someone transferred me to him after 10 more calls). After several email and phones call I received a refund. No apology, I'll pass this on to management etc I'm guessing that is standard behavior of that dealership! This is not "where the customer comes first"! It's actually laughable. Fast forward to today, 45 days later still no tag for my sons car. Again called several times over the past several days no return calls. Finally today I spoke with someone that cared and they transferred me to a person who said they just took care of that YESTERDAY and the plates are in the mail. So do yourself a favor go else. Jason R St Johns Florida More
by Jjirish
Employees Worked With
Jeremiah
September 17, 2020
The most dishonest car dealer that I have purchased from. Watch out people, the financial man will put everything that they can charge you for additionally on your car payment. I never got the 2nd ke from. Watch out people, the financial man will put everything that they can charge you for additionally on your car payment. I never got the 2nd key I was promised. I have since sold the car. More
by june.brandeberry
Employees Worked With
I do not recall
August 21, 2020
I had a bad experience in that dealer, one of the managers was very disrespectful. No recommend that dealer. The need to have better customer services. managers was very disrespectful. No recommend that dealer. The need to have better customer services. More
by Luis
Employees Worked With
One of the manager
August 14, 2020
Danielle was great she was efficient and friendly! My service was completed quickly and correctly. I will definitely return in the future for my service needs. service was completed quickly and correctly. I will definitely return in the future for my service needs. More
by Missy100400
Employees Worked With
Danielle
May 26, 2020
If you don’t wish to get played or scam, read! Where to start, I been looking for a 2015 Honda Civic SI for a while as a graduation present for my son, unfortunately I found one with these people Terance A start, I been looking for a 2015 Honda Civic SI for a while as a graduation present for my son, unfortunately I found one with these people Terance Anderson a co-worker name Orlando who ran my credit they told me I was aproved so they went on taking $7,000.00 down payment on it and told me that the car was mines that I would receive the contract through a third party because I was buying out of state to arrange for transport of the car which I did and everything was done on my part 2 days later a Brian their manager called my husband to tell him that the car did not xxx an inspection, when before they had told me that the car passed a 50 point inspection and went on to charging dealer fee $2,400.00 soI would never buy from these unprofessional people they tell you one thing just to run your credit and they’re quick to take the down payment going on 4 days and still waiting for my money! Be careful people I’ve bought at different dealers and this is not a family or friendly oriented dealer like they say. I won’t even give them half a star. More
by Yaritza Concepcion
Employees Worked With
Brian Gregory
May 05, 2020
Napleton Rocks! Made my car buying experience a pleasure. Luis the salesman was all about customer service and Brad the manager went above and beyond to make the d Made my car buying experience a pleasure. Luis the salesman was all about customer service and Brad the manager went above and beyond to make the deal happen. Thank you guys! More
by None
Employees Worked With
Luis , Brad
April 26, 2020
Shay is super knowledgeable and helped us make an informed decision about which car to purchase. We were quite indecisive as we were choosing between 2 models, but Shay was very patient and kind thro informed decision about which car to purchase. We were quite indecisive as we were choosing between 2 models, but Shay was very patient and kind throughout the entire process. I would give her 6 stars out of 5 :) More
by Haley
Employees Worked With
Shay Douglas
