Napleton's Volkswagen of Sanford

Jacob Evans is the best service advisor I've ever had. Super friendly and knowledgeable! Will definitely be back to see him in the future! Super friendly and knowledgeable! Will definitely be back to see him in the future! More

The customer service here is beyond great. They were very polite and welcoming. There is a woman named Lana who works in customer service, she represents what I think every dealership’s customer service sho polite and welcoming. There is a woman named Lana who works in customer service, she represents what I think every dealership’s customer service should be like. She was very polite, very helpful and she had a great positive attitude. I got all good vibes from this place. I work in healthcare so I know good customer service when I see it. (Excellent Customer Service would definitely recommend) More

Luis was very professional and know is job very well and very helpful the Financing department was slow and had to wait a long time to see the person one when I got in the was fast. Thanks Luis very helpful the Financing department was slow and had to wait a long time to see the person one when I got in the was fast. Thanks Luis More

My husband and I bought a Tiguan Volkswagen. We had the best experience with Gwyn! He was kind, not pushy and very knowledgeable! We are truly happy with our car buying experience with Gwyn! best experience with Gwyn! He was kind, not pushy and very knowledgeable! We are truly happy with our car buying experience with Gwyn! More

I've been going here for years and recently Danielle has been taking care of me. She's always quick to respond to inquiries and handles everything quickly. Repairs are always done correctly and quickly. been taking care of me. She's always quick to respond to inquiries and handles everything quickly. Repairs are always done correctly and quickly. More

Gwyn was awesome! Great sales experience at Napleton we are happy we chose VW! He was knowledgeable, friendly and helpful. We love our new Tiguan... go and ask for him. are happy we chose VW! He was knowledgeable, friendly and helpful. We love our new Tiguan... go and ask for him. More

I went to the dealership today to get an appointment to get a light bulb changed. The gentleman in the service department offered to get me in soon if I wanted to wait. At the completion of the service whe get a light bulb changed. The gentleman in the service department offered to get me in soon if I wanted to wait. At the completion of the service when the coupon I received in the mail was giving him a problem he graciously with no excuse or further discussion gave me an unexpected Christmas gift. Love this dealership always so kind, efficient and the customer service is above and beyond each time I go there! I look forward to a continued working relationship I am so grateful that each and every visit is a stress free positive experience! A heartfelt thank you! More

Danielle was most courteous and helpful throughout the entire time I was at the service area. She also explained about the car wash service and gave me directions too. entire time I was at the service area. She also explained about the car wash service and gave me directions too. More

Service at this dealership is outstanding. As soon as you come in you’re greeted with a smile and taken care of. They give you updates on your car. And you get fast service. The team of associates are all ve come in you’re greeted with a smile and taken care of. They give you updates on your car. And you get fast service. The team of associates are all very helpful. Very nice to deal with great people. More

The team at Napleton Volkswagen of Sanford really did not make the car buying experience a good one. After contacting them regarding a vehicle in their inventory I was reached out to by numerous employees make the car buying experience a good one. After contacting them regarding a vehicle in their inventory I was reached out to by numerous employees making any communication ineffective for them. By then end of my experience i had spoken to, received calls, texts, or emails from at least six different people. When specifically asked to reach out via email because I was not able to take calls/texts effectively while in meetings, that was ignored the majority of the time. In fact, at one point they sent me a virtual tour of the vehicle, which was for a different model entirely. When I reached out originally I was given a price quote in writing via email. However, once I had spent the money on a pre purchase inspection the price was suddenly ~$2,700 higher in the pricing breakdown they sent. When I presented them with the original price quote I was told the quote was for a different car. Given that the quote email had all the specs and the VIN number included, the quote was definitely for the same car. After that I was then told the price had gone up because they changed the tires and windshield and it wasn't for a different car but what they "had in the car". Talking with them they went through the motions of reducing the price some, but still above the original quote. The new pricing breakdown they gave for the car didn't make any sense at this new price either. There were an additional ~$700 in fees that weren't on the first pricing breakdown. Additionally the taxes were at roughy 11% of the total price including fees. This is obviously very wrong since my out of state (GA) tax rate is 6.6% and per Florida law I would pay 6.6% plus the difference between that and the maximum Florida tax rate of 7.5%. This is not the first time I've bought a car from Florida. Sadly, I was ready to buy the vehicle at the price they originally quoted me, but the run-around, sudden price change, and suspect taxes means I had to walk away. More