Napleton's Volkswagen of Sanford

Napleton Rocks! Made my car buying experience a pleasure. Luis the salesman was all about customer service and Brad the manager went above and beyond to make the d Made my car buying experience a pleasure. Luis the salesman was all about customer service and Brad the manager went above and beyond to make the deal happen. Thank you guys! More

Shay was very attentive, easy-going, and quick with the paperwork. She was very upfront and I had a pleasure buying a car because of her! paperwork. She was very upfront and I had a pleasure buying a car because of her! More

Shay is super knowledgeable and helped us make an informed decision about which car to purchase. We were quite indecisive as we were choosing between 2 models, but Shay was very patient and kind thro informed decision about which car to purchase. We were quite indecisive as we were choosing between 2 models, but Shay was very patient and kind throughout the entire process. I would give her 6 stars out of 5 :) More

Horrible Customer Service Ugly, dirty dealership. It feels like a time machine when you're inside. The music is from the Disco era, the windows have turned yellow, and there is Ugly, dirty dealership. It feels like a time machine when you're inside. The music is from the Disco era, the windows have turned yellow, and there is dust everywhere. The staff are beyond rude. The first salesperson wanted me to submit a credit app before I could even see the car I came in to test drive, then told me I was wasting his time. I walked out to the lot ad found it myself and happened to meet a much more friendly salesman out there. The car was everything I wanted, but it took me 2 days to get the deal I was looking for over the phone because of a greedy and stiff sales manager. He even tried to talk me out of buying altogether. I decided to get my own financing because of the lack of trust they created, then was reprimanded by the finance manager that I messed up his numbers by not financing with them. I bought the car, but will never be back, not even for a free oil change. More

Napleton was friendly and willing to work, the financier really did and amazing job getting the deal together favorable for both of us. I would highly recommend. really did and amazing job getting the deal together favorable for both of us. I would highly recommend. More

Michael Fuller was very helpful and knowledgeable in answering all my questions, I do not see his name here but would rate him with 5 stars. answering all my questions, I do not see his name here but would rate him with 5 stars. More

Great service and fast service from the moment I walked in.. Thank You Roxie for being so nice and polite . Will use this service person again. in.. Thank You Roxie for being so nice and polite . Will use this service person again. More

I had a wonderful experience at this dealership the other day. I wasn’t sure when pulling in if I was definitely set on buying the car I was interested in. However, by the time I left, I did! Obed Ortiz was day. I wasn’t sure when pulling in if I was definitely set on buying the car I was interested in. However, by the time I left, I did! Obed Ortiz was the salesman that helped me. He was kind, professional, and just a joy to deal with. The finance and dealership manager were great as well. There wasn’t that huge sense of pressure that a lot of dealerships portray. They all let me take my pace on the decision, which ultimately was huge in me buying the car. They also went above and beyond to get the numbers where I was happy. All dealerships could learn from them on how to make a relaxed, happy, and satisfied setting for their customers. I highly recommend them and make sure to ask for Obed if visiting! More

I had a great experience in service. Danielle was very attentive to all my needs and made the experience simple and smooth. The loaner car they let me use had a full tank and was clean. I recommend this s attentive to all my needs and made the experience simple and smooth. The loaner car they let me use had a full tank and was clean. I recommend this service department for all your VW needs. Go see Danielle. More

Bad experience I made it clear I was in the market for two vehicles upfront. After purchasing the first vehicle with all the haggling and strong arming over addons I made it clear I was in the market for two vehicles upfront. After purchasing the first vehicle with all the haggling and strong arming over addons I discontinued contact and made arrangement for service at a sister location. Clearly the dealership can see my service appointments in their logs. However, they continue to badger me through the phone, text, and email. I did buy a second vehicle and drove 80 miles away to get it. Go somewhere else is all I can say. More