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Napleton's Volkswagen of Sanford

Sanford, FL

Overview
Employees
Reviews
Vehicles
4.6
499 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 499 reviews

November 10, 2021

Matthew Rodriguez was great. Bought a brand new Tiguan and felt comfortable asking him all of my questions and he was very patient while I made my decision. would absolutely recommend him! More

by Shelby Grover
Recommend Dealer
Yes
Employees Worked With
Matthew Rodriguez
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Nov 11, 2021 -

Napleton's Volkswagen of Sanford responded

Hi Shelby, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!

October 31, 2021

It was an amazing experience at Napletons Volkswagen and Andrew Pope was on point ! He was very knowledgeable and personable and had a concise answer for all my questions . More

by bermudezgm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette Middlebrooks
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Nov 02, 2021 -

Napleton's Volkswagen of Sanford responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 31, 2021

Gwyn Nieves was so helpful with the test drive and paperwork. He even returned my rental car to enterprise so i could drive my new car home. Thank you for your great service. More

by Fmannz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwyn Nieves, Greg Less
Report | Print
Nov 02, 2021 -

Napleton's Volkswagen of Sanford responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 22, 2021

Sales person with European last name took our car to appraisal .Afterwards we can't move car ,oil from steering wheel disappears Mechanic put some oil and we take car to our mechanic. He said that we ha More

by Dbilic
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't no name
Report | Print
Oct 25, 2021 -

Napleton's Volkswagen of Sanford responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (407) 365-9005 so we can work towards a resolution. We look forward to hearing from you.

Oct 26, 2021 -

Dbilic responded

I have reach out several times to the phone number you provided.I was unable to get in contact with anybody.,please provide me a direct phone number or name to the person i need speak with

October 11, 2021

Napletons of Sanford are great had bought an 2018 Atlas sel,premium and been enjoying the way it handles and looks we noticed that our privacy screen was missing and Hunter took car of it . Great job!! More

by Joninotown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Oct 12, 2021 -

Napleton's Volkswagen of Sanford responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

September 10, 2021

It was a pleasure to shop at your house service perfect Gwyn Nieves did a fantastic job and so did Greg Less .Thank you much More

by prodan.doina@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwyn Nieves , Greg Less
Report | Print
Sep 14, 2021 -

Napleton's Volkswagen of Sanford responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 24, 2021

Piden de down payment más del 70% como si no quisieran vender el vehículo cuando uno va ha pedir un crédito el down peyment es razonable More

by Carlos Lizardo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gregory
Report | Print
Aug 26, 2021 -

Napleton's Volkswagen of Sanford responded

Carlos, agradecemos sus comentarios sobre su reciente visita. Queremos recuperar su confianza y su negocio, así que comuníquese con nosotros al (407) 365-9005. Trabajaremos con usted para resolver este asunto a su satisfacción.

July 31, 2021

Andrew was great. Made the car buying process easy and stress free. I would recommend him to any of my friends and family that are looking to buy a car. More

by Nanc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Aug 18, 2021 -

Napleton's Volkswagen of Sanford responded

Hi Nanc, thank you for your positive review. We're glad to hear that you found Andrew here at Napleton's Volkswagen of Sanford so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 18, 2021

JT was AMAZING. He listened to my concerns and drawbacks with my current vehicle and did everything in his power to make sure I left happy and with my new vehicle! Awesome experience and Fantastic dealershi More

by Felicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Tefant
Report | Print
Jun 21, 2021 -

Napleton's Volkswagen of Sanford responded

Hi Felicia, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2021

Drew did an exceptional job in making sure I understood all the features and helped me out with purchasing a vehicle making the process extremely easy! I absolutely love my new Jetta. Thank you Drew! If yo More

by sandsoldier1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnoldo Orioles
Report | Print
Jan 20, 2021 -

Napleton's Volkswagen of Sanford responded

Hi, congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

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