Napleton's Volkswagen of Sanford

Danielle was most courteous and helpful throughout the entire time I was at the service area. She also explained about the car wash service and gave me directions too. entire time I was at the service area. She also explained about the car wash service and gave me directions too. More

Service at this dealership is outstanding. As soon as you come in you’re greeted with a smile and taken care of. They give you updates on your car. And you get fast service. The team of associates are all ve come in you’re greeted with a smile and taken care of. They give you updates on your car. And you get fast service. The team of associates are all very helpful. Very nice to deal with great people. More

The team at Napleton Volkswagen of Sanford really did not make the car buying experience a good one. After contacting them regarding a vehicle in their inventory I was reached out to by numerous employees make the car buying experience a good one. After contacting them regarding a vehicle in their inventory I was reached out to by numerous employees making any communication ineffective for them. By then end of my experience i had spoken to, received calls, texts, or emails from at least six different people. When specifically asked to reach out via email because I was not able to take calls/texts effectively while in meetings, that was ignored the majority of the time. In fact, at one point they sent me a virtual tour of the vehicle, which was for a different model entirely. When I reached out originally I was given a price quote in writing via email. However, once I had spent the money on a pre purchase inspection the price was suddenly ~$2,700 higher in the pricing breakdown they sent. When I presented them with the original price quote I was told the quote was for a different car. Given that the quote email had all the specs and the VIN number included, the quote was definitely for the same car. After that I was then told the price had gone up because they changed the tires and windshield and it wasn't for a different car but what they "had in the car". Talking with them they went through the motions of reducing the price some, but still above the original quote. The new pricing breakdown they gave for the car didn't make any sense at this new price either. There were an additional ~$700 in fees that weren't on the first pricing breakdown. Additionally the taxes were at roughy 11% of the total price including fees. This is obviously very wrong since my out of state (GA) tax rate is 6.6% and per Florida law I would pay 6.6% plus the difference between that and the maximum Florida tax rate of 7.5%. This is not the first time I've bought a car from Florida. Sadly, I was ready to buy the vehicle at the price they originally quoted me, but the run-around, sudden price change, and suspect taxes means I had to walk away. More

The most dishonest car dealer that I have purchased from. Watch out people, the financial man will put everything that they can charge you for additionally on your car payment. I never got the 2nd ke from. Watch out people, the financial man will put everything that they can charge you for additionally on your car payment. I never got the 2nd key I was promised. I have since sold the car. More

I had a bad experience in that dealer, one of the managers was very disrespectful. No recommend that dealer. The need to have better customer services. managers was very disrespectful. No recommend that dealer. The need to have better customer services. More

Danielle was great she was efficient and friendly! My service was completed quickly and correctly. I will definitely return in the future for my service needs. service was completed quickly and correctly. I will definitely return in the future for my service needs. More

If you don’t wish to get played or scam, read! Where to start, I been looking for a 2015 Honda Civic SI for a while as a graduation present for my son, unfortunately I found one with these people Terance A start, I been looking for a 2015 Honda Civic SI for a while as a graduation present for my son, unfortunately I found one with these people Terance Anderson a co-worker name Orlando who ran my credit they told me I was aproved so they went on taking $7,000.00 down payment on it and told me that the car was mines that I would receive the contract through a third party because I was buying out of state to arrange for transport of the car which I did and everything was done on my part 2 days later a Brian their manager called my husband to tell him that the car did not xxx an inspection, when before they had told me that the car passed a 50 point inspection and went on to charging dealer fee $2,400.00 soI would never buy from these unprofessional people they tell you one thing just to run your credit and they’re quick to take the down payment going on 4 days and still waiting for my money! Be careful people I’ve bought at different dealers and this is not a family or friendly oriented dealer like they say. I won’t even give them half a star. More

Shay was super nice and very attentive.She is very good at explaining everything about the vehicle. She made my first car buying very special. at explaining everything about the vehicle. She made my first car buying very special. More