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Napleton's Volkswagen of Sanford
Sanford, FL
499 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50.
When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms.
Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you!
The Napleton Volkswagen Family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 499 reviews
July 29, 2022
I would not recommend this dealership. Not only was the floor sale leaders (they call them "managers" but they directly influence and guide the deals made) I worked with were arrogant and Not only was the floor sale leaders (they call them "managers" but they directly influence and guide the deals made) I worked with were arrogant and dismissive, they allowed me to be sold a vehicle that was dangerous not once but twice. I had pretty good salesperson except I did not hear back from him when I noticed an issue with the steering. I purchased 2018 Jeep Wrangler JK in late Feb of 2022 that had an airbag defect that they promised to fix at a future date. I took the Jeep and put $2200 into tires and rims. The first week of March (less than 30 days after the purchase) I got a call from the sales manager to come in and he said he had a deal for me - but to come in to talk. When I arrived he offered to trade the 2018 Jeep Wrangler JK (the one I had recently purchased) with a 2018 Jeep Wrangler JL, which was an upgraded version of the same Jeep plus it had 10K less miles. The tires were bigger and it seemed like a great deal except the tires were pretty worn compared to the new tires on my other Jeep. The sales manager said they could not get the part for the Jeep and if we were in an accident, well it could be bad since airbags had a problem. He went on to say since I had put so much money into the Jeep that we could trade keys and I accepted that offer. However, while driving the “new” Jeep, it was all over the road. It was very difficult to keep on the road. It was like the steering had a mind of its own. I called and emailed my salesman about the problem and he did not return my calls or email. I took the Jeep into a repair place and it turned out to be missing a bolt to the suspension and the Pitman arm was bent and worn out. Before they repaired it, they had me come in to see what they were talking about and they also showed where the bolt was missing in the suspension. This Jeep only had 11K miles on it. It cost me $1600 to get it repaired and they said there was recall on the steering box and that I should take it in to a Jeep dealership. I called a Jeep dealership this morning and am taking it in next Monday. More
by rbm
Employees Worked With
Thomas Rasnburg
July 24, 2022
Great experience all the way around in purchasing our brand new Atlas! "JT" was thorough in what I was looking for, gave me updates on a vehicle that was in transit that fit my criteria, and he sealed th brand new Atlas! "JT" was thorough in what I was looking for, gave me updates on a vehicle that was in transit that fit my criteria, and he sealed the deal with his team on a price within our range! We went to other dealerships and came back because they were ready to put my family in this gem of a SUV! Great work at Napleton's Volkswagen of Sanford! More
by tig3r3y3z
Employees Worked With
"JT"
July 04, 2022
HORRIBLE experience with the service manager. I have been bringing my Mercedes to VW for oil changes over 3 years now. This woman gave me such a hard time and was so rude because my car was not a I have been bringing my Mercedes to VW for oil changes over 3 years now. This woman gave me such a hard time and was so rude because my car was not a VW. She stated that the oil they use is only VW oil not Mercedes oil...wow The next week I get a coupon in the mail from Napleton's VW for a discount on oil changes for any vehicle. A I have never been to a VW dealership that does not wash your car after servicing the vehicle. They give you a coupon for a free wash at a pretty dingy facility. Definitely pass on servicing your vehicle here. More
by bribanks51
Employees Worked With
Kurt Vaughn, Tom Theuson, Brian Gregory, Shawn Wallace, Colette Middlebrooks, Vincent Rita, Robert Tison, Rick Read, Mike Poole, Shay Douglas
June 30, 2022
Came to dis dealer to look at some electric vehicles,I was attended by Oscar , he showed me few options and found me the perfect Tesla model y . Thanks to Jeff and Oscar for making the process nice and e was attended by Oscar , he showed me few options and found me the perfect Tesla model y . Thanks to Jeff and Oscar for making the process nice and easy. More
by Gfs.lja
Employees Worked With
Oscar cabrera
June 28, 2022
I was looking online for electric vehicles and this delership have a great Tesla inventory to chose from ,after looking @the Tesla model Y decided to wait for a Volkswagen id4 instead,.i told Oscar to delership have a great Tesla inventory to chose from ,after looking @the Tesla model Y decided to wait for a Volkswagen id4 instead,.i told Oscar to call me as soon as one gets to the dealership . More
by Gissel
Employees Worked With
Oscar Cabrera
June 23, 2022
Was looking at possibly trading in my car for a newer model and unfortunately it didn't work out for me at this time but the staff was so friendly and helpful. I'll definitely be checking back and consid model and unfortunately it didn't work out for me at this time but the staff was so friendly and helpful. I'll definitely be checking back and consider them again! More
by Lgal81
Employees Worked With
Hunter
