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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
482 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 482 reviews

June 28, 2022

I was looking online for electric vehicles and this delership have a great Tesla inventory to chose from ,after looking @the Tesla model Y decided to wait for a Volkswagen id4 instead,.i told Oscar to More

by Gissel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Cabrera
Jun 30, 2022 -

Napleton's Volkswagen of Sanford responded

Hello Gissel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 25, 2022

I just purchased a used Volkswagen tiguan from Anthony and I couldn't be happier! More

by Nicholas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 27, 2022 -

Napleton's Volkswagen of Sanford responded

Congratulations on your new car, Nicholas! It is great to hear our Staff, Anthony was knowledgeable and pleasant to work with. We hope to see you again!

June 23, 2022

Was looking at possibly trading in my car for a newer model and unfortunately it didn't work out for me at this time but the staff was so friendly and helpful. I'll definitely be checking back and consid More

by Lgal81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hunter
Jun 25, 2022 -

Napleton's Volkswagen of Sanford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2022

Came to this Volkswagen store looking used vehicle , Oscar helped me in the process with a lot of patience. My wife loved the vehicle. More

by Miguel Roman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Cabrera
Jun 03, 2022 -

Napleton's Volkswagen of Sanford responded

Hello Miguel, thank you so much for your feedback! Our team member Oscar will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 31, 2022

They called me to set up a “VIP” appointment and when I arrived had forgotten. Their follow up was terrible and didn’t respond to my all cash offer after they called me daily for a week to get me in the de More

by ST
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Two
Jun 03, 2022 -

Napleton's Volkswagen of Sanford responded

Hi ST. I am truly disappointed to hear about your recent automotive experience with out dealership. Unfortunately, I cannot locate you in our system as your name doesn't show. I would truly like to speak with you in more detail, and work on turning your visit with us around. My name is Jodi Taylor, and I am with customer relations. Please call me directly at your convenience at 407-930-4764. Thank you so much, and look forward to speaking with you.

Jun 05, 2022 -

ST responded

Thanks for reaching out. It was just an honest response after my experience. Your dealership was very active trying to get me in but once that happened never followed up or was clear on the car’s availability. If it sold to someone else better to just be upfront about that. I had purchased a previous vehicle there. - Sean

May 22, 2022

I went in with a solid payment in mind and the sales rep came in with a payment that was $150 higher. I felt like they were trying to pull one over on me so I left. More

by Herc2987
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin and Jeff
Jul 17, 2022 -

Napleton's Volkswagen of Sanford responded

Hi Herc2987. I am truly disappointed to hear about your recent automotive experience with our dealership. I would truly appreciate the opportunity to speak with you about your visit, and do my absolute best to turn this experience around for you. If you can call me directly at your convenience, that would be great. My name is Jodi Taylor, and I am with customer relations. My phone number is 407-930-4764. Hope to hear from you soon. Thank you.

May 21, 2022

Napleton was fantastic. JT was easy to work with and extremely friendly. No one at this dealership hassles you, everything from the moment I walked in till the moment I left More

by JamesM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT
May 24, 2022 -

Napleton's Volkswagen of Sanford responded

hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2022

Big red was great and everyone was nice. They had a good selection of inventory. The process from start to finish was extremely slow I spent a lot of time waiting around. More

by jcsmith_rescue3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Big red
May 20, 2022 -

Napleton's Volkswagen of Sanford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2022

I had low tire pressure when i got in my car the other morning and stopped to put some air in to get it to the dealership. They squeezed me in, as I didn't have an appointment and took care of the nail th More

by tnrfanatic68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
May 20, 2022 -

Napleton's Volkswagen of Sanford responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Volkswagen of Sanford as your first choice for all your vehicle needs. Safe travels!

May 19, 2022

They always take great care of my VW. I never have to worry about my car letting me down. It's the same distance as one that's close to my city, but I will always come to the Sanford lo More

by rescuequeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jacob
May 20, 2022 -

Napleton's Volkswagen of Sanford responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Volkswagen of Sanford as your first choice for all your vehicle needs. Safe travels!

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