Napleton's Volkswagen of Sanford

I came in to look at a few cars i’ve been eyeing, Evan was kind enough to answer all my questions and even went through the extra time to make sure I was comfortable while I was there. Big help! was kind enough to answer all my questions and even went through the extra time to make sure I was comfortable while I was there. Big help! More

**5 Stars in Customer experience** Working with Norma Penaranda, the Manager and Andrew Pope, Salesperson, was an absolute pleasure. Norma was patient and cared about my needs specially in trying to kee Penaranda, the Manager and Andrew Pope, Salesperson, was an absolute pleasure. Norma was patient and cared about my needs specially in trying to keep me on my budget and getting the best for my money. Andrew went above and beyond to make sure I was comfortable with my choice of vehicle, he explain in details all the features of the car and even helped me set up the VW's app on my phone. It was clear to me that Andrew's priority was to make sure I had a great experience. To this day, he is still in communication with me to make sure the car is running to my satisfaction. If you're considering buying a new car, I highly recommend Andrew Pope. He has passion for what he does and cares about his customers. I had a great experience all around. I'm loving my new Tiguan! Thank you Norma and Andrew!! More

I want to take the opportunity to give a special thanks to Napleton of Sanford, Specially Andrew and Jeff, These men were supportive helpful and professional from beginning to end, the process of buying a to Napleton of Sanford, Specially Andrew and Jeff, These men were supportive helpful and professional from beginning to end, the process of buying a car can be overwhelming and lenthy, but the Napleton team made sure all went as smoothly as possible, I had read the reviews first but skeptical of what I may encounter, but they met our expectations, they were very informative and transparent, no beating around the bush, even our kids acknowledge the level of engagement and could not stop saying how nice they all seem in Napleton of Sanford, Im sure many would say because they are trying to sell you a car, but I beg the differ, Andrew and Jeff were very attentive and responded timely even prior to via email and phone, In my experience they seemed more interested in making sure I was pleased, happy and comfortable with my decision than pushing a sale, I am confident we all have to work and make money to feed our families and in this case I have to admit, they earned it, well deserved. To those who may wonder if this is just perhabs an employee or family of Napleton staff writting this, I assure you I am not, My intentions are to share my true experience as it was just what car buying experience should be, I believe no good deed should go unoticed, and I hope and pray many can have the same experience. Great job to all at Napleton of Sanford, from Sales, to detailing service, to management to Finance. Well done. God Bless. More

JT was awesome to work with he got us the car we have been dreaming to buy! Thank you so much for all your help JT! been dreaming to buy! Thank you so much for all your help JT! More

Awesome experience! I worked with Norma and she really made me feel comfortable. She listened to everything I wanted and found the perfect fit. I worked with Norma and she really made me feel comfortable. She listened to everything I wanted and found the perfect fit. More

worst vw dealership in Florida, customer service sucks! !! even higher management are unprofessional in the service department !! even higher management are unprofessional in the service department More

Came to the dealership and met Oscar . the best salesperson I ever had , he helped me to get a nice Honda civic . Thanks for all the help. the best salesperson I ever had , he helped me to get a nice Honda civic . Thanks for all the help. More

I thought the add on packages were too expensive the extras….. it ran about an extra 20K all together for optional care package plus extra coverage and total… extras….. it ran about an extra 20K all together for optional care package plus extra coverage and total… More

Wanted to buy an ID. 4, but unfortunately none were currently available. None the less Connor went over all of the features with me and confirmed my decision to buy the ID 4, but unfortunately none were currently available. None the less Connor went over all of the features with me and confirmed my decision to buy the ID.4. Just ordered one with Connor's help and will be back soon! More

I cannot recommend seeing Drew at this dealership enough. What a breath of fresh air from the world of salespeople. I wish I needed to buy more cars just so I could see him again! What a breath of fresh air from the world of salespeople. I wish I needed to buy more cars just so I could see him again! More