Napleton's Volkswagen of Orlando - Service Center

Ok until you need your car serviced. Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I had to wait a month for them to take a look at car because of repair they did not do. More

Visiting from Canada, our Atlas had a fuel sensor error show up. We called Napleton's service and reached James Barker. He was outstanding in finding a solution to our problem, which was complicated by sev show up. We called Napleton's service and reached James Barker. He was outstanding in finding a solution to our problem, which was complicated by several factors regarding our warranty. James proceeded to help us scan our car and prepare documentation we could use when we returned to Canada...and all at no cost to us. Thank you so much James Barker and Napleton"s VW of Orlando! More

James is always very helpful. My mom has a passat, she only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. More

Great service Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me Excellent customer service. Took the car in for service and they went above and beyond to make sure everything was quick and easy- they even helped me with a scratch on my back bumper. More

Everyone here is great and friendly and they take care of you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge More

James in the service department was excellent! My husband an James in the service department went above and beyond helping us. My husband and I called from Titusville asking for help on our daughters VW Beetle a James in the service department went above and beyond helping us. My husband and I called from Titusville asking for help on our daughters VW Beetle and James said come right in and was able to help us before they closed. He was very nice and helpful. We will definitely go back to this dealership. Thank you. More

Best Experience Ever...!! James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replace James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replacement. Thinking the battery was no covered. James advised me that there going to run some checks. Only to find out that that battery was covered under VW warranty. He replaces it and set my heart at ease. It wasn’t because I got a new free battery why I give it 5 stars. It’s because outstanding customer service James provided that made me rate this the highest I could. I will be taking my car back here for now on. Thank you James for making my experience in dealer service amazing...!!! You rock..!! More

Excellent customer service! Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the p Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the phone for over an hour. More

Outstanding customer service I had a wonderful experience and I will definitely be using them in the future. The customer service was outstanding, fast and friendly. Brian Brewste I had a wonderful experience and I will definitely be using them in the future. The customer service was outstanding, fast and friendly. Brian Brewster was very knowledgeable and did a great job of thoroughly explaining. More

Service Bryan Brewster is ‘Extremely Excellent’ as he manages the service on my car in his most ‘SUPERLATIVE’ way! Thank you Mr. Brewster for all you do for Bryan Brewster is ‘Extremely Excellent’ as he manages the service on my car in his most ‘SUPERLATIVE’ way! Thank you Mr. Brewster for all you do for me! ! ! More