Napleton's Volkswagen of Orlando - Service Center

I have taken my car to Napleton VW of Orlando several times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above an times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above and beyond to make sure that I and my car have been taken care of properly. Occasionally I have had long waits for parts to come in, but that is not the fault of the dealership or of the people working there, just a reality of current times. I will happily continue bringing my GTI to Napleton of Orlando for any future service needs. More

Thank you to Roger Phipps of the Service Department. My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bi My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bit overwhelmed. My husband contacted Napleton's Volkswagen of Orlando and Roger immediately understood our situation and was able to get the car serviced that day. The needed part had to be ordered and would arrive in five days, however, once the part arrived he made sure the car was repaired that day. Our need for a car during our trip was also addressed and they had a rental available for us. Our return home was delayed by only one day, thanks to the excellent service provided by Roger Phipps, Nori Garcia and other members of this incredible team. All this occurred while their CDK Software was down globally. Thank you! More

Thank you Giovanni and Efraim for the amazing help and cover of our recent car return! cover of our recent car return! More

Nori the service advisor was super sweet upon walking into the dealership! Always a wonderful experience! into the dealership! Always a wonderful experience! More

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Manager Jonathan from trying to ease my worries. They told me to bring my car in and I was thinking it was something expensive. Thankfully it was just low power steering fluid. While the car was there they did a full inspection on the vehicle, no other dealership would have done that. I love their honesty and dignity toward the customer and took care of the problem with no charge. If you are looking for a great dealership for a used or new car look no further than Napleton’s VW of Orlando. They did the right thing while others would have not. I trust them and look forward to dealing with them in the future, I hope you do too. More

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given the age of the vehicle and the uncertainty of parts delivery, we decided not to move forward with the repairs. Since the part ordered was specific to the vehicle, I was originally going to be charged for the part. However, I spoke with the Service Director, John Cappa, and explained the situation. John was very receptive to my concerns with being charged for the part and rectified the situation beyond my expectations. I have always been happy with the repair services at Napleton's and greatly appreciate John's going above and beyond to ensure customer satisfaction. More

Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arrive because nobody has reach me back for updates. I ask to speak to a manager, he told me he just got the position on August and was busy working with a lot other situations just like mines. In less than 24 hours he got a new steering wheel deliver to the dealership and I’m getting mines replace, just like that. This is what the dealerships of VW need, that is customer service at his best! Thank you Jose Mendez! More

Milly is amazing and very helpful. She is very honest and accommodating. I appreciate the speed too She is very honest and accommodating. I appreciate the speed too More

Nory is the best. You guys hit the jackpot with her, she’s always so professional and honest. You guys hit the jackpot with her, she’s always so professional and honest. More

This is the third time that my 2022 Taos Is in service my advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Ki advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Kia as I had my car less than five months!!! More