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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

July 27, 2014

Napleton The easiest and best car buying experience I have ever had. Jerod in finance was the best and most knowlegable. I will definatly come back. More

by jadair63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 26, 2014

The best car buying experience I've ever had! I have to say, this has been the smoothest car shopping experience I have ever had. My sales person was able to answer all of my questions, I had ne More

by Martin26_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Adams
July 26, 2014

Great service experience Great service. Very nice lounge to wait in. Warm and friendly service staff. Excellent prices for a dealership. Again, it was a great service experien More

by Mggiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gross
July 20, 2014

Best VW Dealership in Orlando! This had to be by far one of the best dealerships I have ever dealt with. Matthew Earle went above and beyond to get me the car I wanted and had my p More

by vgarbiras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 28, 2014

Wonderful From the moment we were approached by David Navarro at your dealership, we knew we were in good hands. He was friendly, honest, helpful, and simply m More

by erikahouvouras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Navarro
March 20, 2014

I used to take my car here for service when it was Aristocrat and had great experiences. Now that Napleton has bought them out, they have started adding a mysterious "shop supplies" charge onto bill t More

by wiatrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryon, Rob Gross
Apr 17, 2014 -

Napleton's Volkswagen of Orlando responded

My name is Robert Gross. I am the Service Manager at Napleton VW of Orlando. I'd like to start by apologizing for our staff not explaining to you what the shop supplies are. First let me say, that we valued you as a customer when you were with us while we were Aristocrat and also now that we are Napleton. I can assure you that nothing has changed. Not even the shop supplies. While we were Aristocrat, shop supplies were still included on all repair orders. You just may not have noticed the charge. I can also assure you it is not another tax. Shop supplies are composed of items purchased in bulk quantity and only a small portion is charged per repair in ratio to the small portion used of a completed bulk item. We found that this method of operation is more reasonable and allows us to use the best quality supplies on your vehicle at the least cost to you. If you'd like, I ask that you contact me directly so you and I can discuss this matter further. Sincerely, Robert Gross Service Manager Napleton VW of Orlando 407-591-3990

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