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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
384 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 384 reviews

March 16, 2023

JJ was a great help. Thank you for all your help and for making the process smooth More

by rdariel46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jj
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Mar 18, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 16, 2023

Great customer service and great knowledge On any question I had pertaining to the cars and financials. More

by Kaattt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakim
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Mar 18, 2023 -

Napleton's Volkswagen of Orlando responded

We appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
March 12, 2023

France Charles was extremely professional and courteous, and a great help throughout the sales process. More

by Jess W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
France Charles
Report | Print
Mar 14, 2023 -

Napleton's Volkswagen of Orlando responded

Hi Jess, we're glad to hear you found France to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
March 12, 2023

Sale was great and professional the experience was relax and easy the negotiation and upfront pricing More

by Davlo888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tio
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Mar 14, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Helpful
March 08, 2023

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niyi Okunlola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Boma Pokima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Aponte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McKnight
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donyea Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Napleton's Volkswagen of Orlando responded

Hi Aaron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

Helpful
March 07, 2023

Wonderful excellent Job. He was very helpful and knowledgeable about the vehicle. Thank you so much. More

by Swahilijackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

Helpful
March 06, 2023

We were planning to purchase a new 2023 Tiguan. After conducting online research, we went to a VW dealership (NOT Napleton) where the salesman gave me the runaround. When we asked him for his best More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
France Charles
Report | Print
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for sharing your recent experience with us, Bob! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Helpful
March 06, 2023

Francis was a great salesman, he was very patient with me and found me what i wanted More

by Bkabrams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis
Report | Print
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
March 01, 2023

This has been the easiest car buying process. Frances work with me from sun up to sundown literally. I stay 40 mins away and couldn’t get here until there was an approval. We work with store mang More

by Mariahrucker63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frances Charles
Report | Print
Mar 06, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
February 26, 2023

We worked with France Charles today and he was super patient and went out of his way to help us. Everyone we worked with was pleasant and the environment was very non-pressure, which I appreciate! More

by rskowron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
France Charles
Report | Print
Feb 28, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

Helpful
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