Back

Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
Contact Dealership

12700 E. Colonial Dr.

Orlando, FL

32826

Directions

By Type

Showing 396 reviews

October 22, 2015

Great experience!! The staff at Napelton Orlando are amazing! I went with the inentions of leasing a 2015 model and knew in my mind what I was willing to pay monthly. Th More

by Shannon.riess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoffman
Oct 26, 2015 -

Napleton's Volkswagen of Orlando responded

Congratulations on your brand new car, Shannon! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Brad went above and beyond to provide you with such a pleasant experience. Thank you for the recommendations. We look very forward to seeing you again in the future! Kind regards, Todd Long General Manager Napleton's VW of Orlando 480-217-5176 direct # 407-591-3990 store # tlong@napleton.com

October 21, 2015

Great experience from beginning to end This was my first Volkswagen purchase and I can't say enough how satisfied I am. I am always a little hesitant about going in to any car dealership an More

by gabegr75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Eller
Oct 23, 2015 -

Napleton's Volkswagen of Orlando responded

Congratulations on your new Jetta! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We cannot thank you enough for your wonderful review of Napleton's Volkswagen of Orlando and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best regards, Todd Long General Manager Napleton's VW of Orlando 480-217-5176 direct # 407-591-3990 store # tlong@napleton.com

October 16, 2015

Excellent Customer Service After visiting a few dealerships, Napleton of Orlando was a breath of fresh air. Great customer service, trustworthy sales team, and expedient work. A More

by JessicaVW90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lorie
Oct 19, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for the kind words, Jessica! We are pleased to hear Alex did a great job in assisting you in your purchase. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Congratulations and if there is anything else we can do for you please don't hesitate to give us a call! Best regards, Todd Long General Manager Napleton's VW of Orlando 480-217-5176 direct # 407-591-3990 store # tlong@napleton.com

October 08, 2015

Purchase experience Joseph was very good very personable. I liked that he did everything in his power to meet my needs. People in there were friend More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Haddad, Joseph Birge
Oct 09, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for leaving this remarkable feedback, Amy. We appreciate your comments and are happy to hear that Joseph was able to meet your needs. At Napleton's Volkswagen of Orlando, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best regards, Sam Haddad, BDC Manager - 407-365-3300

October 08, 2015

2015 VW CC Executive This is the third Volkswagen that we have had the pleasure to purchase over the past several years. The quality of the VW product continues to improve More

by VW Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lorie, Joseph Birge
Oct 09, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for taking the time to write this wonderful review of our sales team! I am extremely pleased that Alex, Joseph and Lee assisted you in such an efficient and professional manner. We cannot thank you enough for your wonderful review of Napleton's Volkswagen of Orlando and for your recommendations! Congratulations on your new purchase! It was a pleasure to assist you and please let us know when we can do so again! Best regards, Sam Haddad, BDC Manager - 407-365-3300

October 04, 2015

Bradley Hoffman was an outstanding salesman! Napoleon's Volkswagen of Orlando was worth the drive. Brad Hoffman was accommodating and informative, greeting us with a wide, friendly smile. He care More

by NancyB
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoffman
Oct 06, 2015 -

Napleton's Volkswagen of Orlando responded

Nancy, all of us at Napleton's Volkswagen of Orlando congratulate you on your new VW Passat and appreciate the opportunity you presented to earn your business! Brad is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Warm regards, Sam Haddad, BDC Manager - 407-365-3300

October 04, 2015

Thanks! Pretty low key and easy car buying experience. Thanks for making it a painless process! Joseph was very knowledgeable about the car I was considering More

by Rosulliv14
Recommend Dealer
Yes
Employees Worked With
Joseph Birge
Oct 06, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for reviewing your time spent at Napleton's Volkswagen of Orlando. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Joseph is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Best regards, Sam Haddad, BDC Manager - 407-365-3300

September 30, 2015

Joseph Birge was great I travelled to see a truck I saw on AutoTrader. Joe met me at the door and we made a deal on the one I bought. I am very happy with my one stop purch More

by Captainsteve23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge
Oct 02, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Warm regards, Sam Haddad, BDC Manager - 407-365-3300

September 28, 2015

Friendly & Easy to Work With It was a friendly, informative, and uncomplicated experience. I was grateful that they were willing to be flexible with my situation and offered a ver More

by Betta2Jetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge
Sep 29, 2015 -

Napleton's Volkswagen of Orlando responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that we could assist you in such a detailed and customized manner. Don’t hesitate to ask if there is anything else we can do to help you. Best regards, Sam Haddad, BDC Manager - 407-365-3300

September 24, 2015

"The good and bad of my buying experience" My salesman was Joseph Birge and he was very helpful and knowledgeable with the car i ended up buying, even going the extra mile to get my windows tin More

by the whole truth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge
Sep 28, 2015 -

Napleton's Volkswagen of Orlando responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and I apologize if some aspects of your prior visit with us have not been up to your expectations but I'm glad to hear that things have been smoothed over by Joseph. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Sam Haddad, BDC Manager - 407-365-3300

...
34
...