Napleton's Volkswagen of Orlando

Great experience!! The staff at Napelton Orlando are amazing! I went with the inentions of leasing a 2015 model and knew in my mind what I was willing to pay monthly. Th The staff at Napelton Orlando are amazing! I went with the inentions of leasing a 2015 model and knew in my mind what I was willing to pay monthly. They were able to work with me and get me into a brand new 2016 model! They weren't pushy, and I feel like they genuinely care about their customers. My salesperson Brad Hoffman was so patient and didn't rush me or make me feel like I was forced to buy anything I didn't want to. He definitely went above and beyond to make sure that I left happy. Great people! Great experience! I would definitely recommend this dealer to my friends/family, and will surely be back in the future! More

Great experience from beginning to end This was my first Volkswagen purchase and I can't say enough how satisfied I am. I am always a little hesitant about going in to any car dealership an This was my first Volkswagen purchase and I can't say enough how satisfied I am. I am always a little hesitant about going in to any car dealership and they guys rolled out the red carpet for me! I am so happy with my new Jetta and can't wait to tell my friends and family about how great Napleton's Volkswagen of Orlando is!!! More

Excellent Customer Service After visiting a few dealerships, Napleton of Orlando was a breath of fresh air. Great customer service, trustworthy sales team, and expedient work. A After visiting a few dealerships, Napleton of Orlando was a breath of fresh air. Great customer service, trustworthy sales team, and expedient work. Alex Lorie did a wonderful job guiding us through the process, and making sure we made the right decision for us. Many thanks to Napleton! More

Purchase experience Joseph was very good very personable. I liked that he did everything in his power to meet my needs. People in there were friend Joseph was very good very personable. I liked that he did everything in his power to meet my needs. People in there were friendly and helpful. Joseph is a guy that I will do business with in the future. More

2015 VW CC Executive This is the third Volkswagen that we have had the pleasure to purchase over the past several years. The quality of the VW product continues to improve This is the third Volkswagen that we have had the pleasure to purchase over the past several years. The quality of the VW product continues to improve with each year. Our decision to choose a Volkswagen was prompted by the Hertz rental of a VW Passat Limo Diesel (US Model is called a CC) in Germany four years ago while vacationing in Germany. Driving on the German autobahn was a bonus to our vacation. Needless to say we fell for the brand. Upon our return we purchased a Jetta. Not long after we moved up to a 2013 CC Sport. The car was everything we wanted and expected from the VW line and more. Last week we went in to the VW dealership that we had purchased our first two VW 's from to pick up replacement windshield wiper blades. It is then that we saw this 2015 CC Exec. model in the show room. We attempted to negotiate a price but sadly the salesperson that had sold us our first VW was too interested in other matters to spend any time with us. Wanting to give the dealership a second chance we returned the following day at which time we had the pleasure to deal with another salesman and the sales manager. Negotiations did not result in the desired agreement but we left with a positive experience in the professional manner in which the negotiations took place. Upon exiting the dealership I called the Orlando Napelton Dealership and had the pleasure to talk with the sales manager. I explained the previous negotiations at which time I was requested to drive down to the Orlando office to give their sales staff a chance. Immediately upon my arrival I was greeted by Alex Lorie who truly wanted my repeat business. I presented the bid sheet from the other dealership presented my offer and within a few minutes I was informed that we had a deal. I was advised that the deal was dependent upon the other dealership releasing the desired vehicle to the Napelton's Volkswagen of Orlando. As promised the following day I was informed by Joseph Birge that the vehicle would be delivered and an appointment was set. As promised the vehicle arrived , the deal was closed and my wife has the please of driving in her dream car. I cannot thank Mr. Lorie , Mr. Birge and Mr. Le enough for the professional manner in which they assisted us in our purchase of this 2015 Volkswagen CC. No games were played and we did not have to go through the back and forth dance. I would highly recommend that any person in the market for a new or even used vehicle give the Volkswagen brand a try and to spend their hard earned money at a dealership like Napelton's Volkswagen of Orlando which wants your business. Jeffrey & Michele Frazier More

Bradley Hoffman was an outstanding salesman! Napoleon's Volkswagen of Orlando was worth the drive. Brad Hoffman was accommodating and informative, greeting us with a wide, friendly smile. He care Napoleon's Volkswagen of Orlando was worth the drive. Brad Hoffman was accommodating and informative, greeting us with a wide, friendly smile. He carefully listened to our requirements and made recommendations from the dealership's inventory that met our needs. He did not rush our decision and allowed us to consider all aspects of our purchase. We test drove a number of cars on several visits, and Brad accommodated us each step of the way, even coming in on his day off to work with us. Since we came to the dealership based on TrueCar recommendations, Brad was aware that we were concerned about price negotiations and provided all the facts we needed. He included one of the sales managers in our discussion of financing options, which helped us to make the right choice for US. We are happy with our new VW Passat! More

Thanks! Pretty low key and easy car buying experience. Thanks for making it a painless process! Joseph was very knowledgeable about the car I was considering Pretty low key and easy car buying experience. Thanks for making it a painless process! Joseph was very knowledgeable about the car I was considering and great to work with throughout the process. More

Joseph Birge was great I travelled to see a truck I saw on AutoTrader. Joe met me at the door and we made a deal on the one I bought. I am very happy with my one stop purch I travelled to see a truck I saw on AutoTrader. Joe met me at the door and we made a deal on the one I bought. I am very happy with my one stop purchase and would recommend the dealership. The only issue I had was that no one ever answered the phone number listed on the Internet. I finally was able to get a hold of the dealership prior to my visit by letting the phone ring 30 times. More

Friendly & Easy to Work With It was a friendly, informative, and uncomplicated experience. I was grateful that they were willing to be flexible with my situation and offered a ver It was a friendly, informative, and uncomplicated experience. I was grateful that they were willing to be flexible with my situation and offered a very nice car option. No complaints here. More

"The good and bad of my buying experience" My salesman was Joseph Birge and he was very helpful and knowledgeable with the car i ended up buying, even going the extra mile to get my windows tin My salesman was Joseph Birge and he was very helpful and knowledgeable with the car i ended up buying, even going the extra mile to get my windows tinted for free. As for the receptionist, that is a whole other story. She did not greet us when we entered, nor did she end her personal phone call. We stood there waiting for about 10 minutes then ended up walking away. i was very upset and started to leave. Joseph Birge stopped us, and asked what we needed and what we were looking for in a car. I would give him 5 STARS but the rest of the Dealership a 3 out 5. W.A. More