Napleton's Volkswagen of Orlando

Lies told to me Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer wher Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer where I purchased the vehicle and was told maintenance was covered. The service representative informed me it's not covered and it's only covered if I bought a service plan package. This made a huge impact on me purchasing the vechile. I would have gone else where. I am not pleased to find out I was lied to and now have to review my purchase agreement contract with Napleton Volkswagen. More

very easy and painless did not take all day This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before when the car i wanted at a different store was bought and hour before I got there and then it happened again at another dealership. This is when we went to see Joseph. I was almost disapointed again when the car I wanted to test drive was being taken by another person, however, in the end they did not buy it and joseph helped me make the third time a charm. Thank you joseph for all your help and making my first car buying experience easy and painless. From start to finish with the finance department, everythung went so awesome. I will recommend this dealership to anyone looking to buy a car!. More

Very professional and very polite. Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and busin Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and business. He is very straight forward. . Thank you More

Simple buying process. Alex Lorie helped me out on my purchase. He was very easy going and didn't put pressure on me to buy. The finance department was also welcoming and wa Alex Lorie helped me out on my purchase. He was very easy going and didn't put pressure on me to buy. The finance department was also welcoming and was able to accommodate my budget. Overall it was a low pressure, easy process and I never felt like Alex was pressuring me to purchase. Great dealership. More

No hassle car shopping My wife and I were very impressed with our salesman, Alex! There was no pressure to purchase anything more than what we were looking for and he walke My wife and I were very impressed with our salesman, Alex! There was no pressure to purchase anything more than what we were looking for and he walked us through every step, explaining the process and answering any questions we had. Will definitely recommend this dealership to everyone we know and when you visit, ask for Alex. Thank you! More

Amazing Customer Support Joseph was great! He helped us find the vehicle that fit our needs and walked us through the entire process and explained everything very thoroughly. Joseph was great! He helped us find the vehicle that fit our needs and walked us through the entire process and explained everything very thoroughly. Including all of the features inside of the vehicle Bluetooth car-net etc. Very pleased!! More

Great service, felt very at ease during the whole process I had a wonderful experience for my first time buying. Joseph Birge was a great dealer and I felt very comfortable and informed with my decision. The I had a wonderful experience for my first time buying. Joseph Birge was a great dealer and I felt very comfortable and informed with my decision. The team did a great job of creating a laid back environment, I did not feel intimidated or pressured at all during my day. Very happy with my new Jetta! More

Good Experience Joseph Birge was an all around great dealer and very helpful and informative. Was a good experience for a first time buyer. Happy with my car Joseph Birge was an all around great dealer and very helpful and informative. Was a good experience for a first time buyer. Happy with my car More

Best car buying experience I've had yet From the moment I walked in the doors I was greeted with friendly smiles and was helped immediately. The thing I appreciated most, was the lack of pre From the moment I walked in the doors I was greeted with friendly smiles and was helped immediately. The thing I appreciated most, was the lack of pressure I felt from the salesman when trying to choose my new car. When all was said and done, I walked away with the car of my dreams and a smile on my face. Thank you again, Alex Lorie! More

My New Jetta. These guys were very courteous and consistent thorough out my entire buying process. Joseph Birge was my salesman, and while we of course had to do ou These guys were very courteous and consistent thorough out my entire buying process. Joseph Birge was my salesman, and while we of course had to do our back-and-forth to get me the price I wanted, Joseph was patient and willing to do what he could to "earn my business"; a feat they are dedicated to accomplishing without being pushy at all. I went to a few VW dealers, and this was the one I was most comfortable at and felt that they had earned the sale. Thanks for the pleasant buying experience. - Troy, new VW Jetta 1.8T Sport owner. More