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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

August 15, 2016

Sales rep vs Maintenance rep did not fix my VW! Awful Service - they are hurting for revenue I was told and the service rep tried to sell me services I did not ask for or need IMO. The were so bad More

by J A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The response from the dealer is not authentic as I responded directly as requested and no one answered. Stay clear of this dealer. , Rob Gross, Andrew Tokarski
August 10, 2016

Napletown was excellent! Best experience in any other dealer Napletown Volkwagen was able to find me a great deal! I went to many other dealerships and Napletown was my last choice. I met with Bradley who was ab More

by Snt1832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoffman
Aug 11, 2016 -

Napleton's Volkswagen of Orlando responded

It was a pleasure to read about your first buying experience working with Bradley. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Al Chalashtori | Executive Manager | ac@napleton.com

August 06, 2016

Great Experience at Napleton Volkswagon! I just finished probably the only enjoyable time I ever had purchasing a vehicle at Napleton Volkswagen! Ian Riding the sales manager ( a jovial Engl More

by RobWP1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Riding, Alex Lorie
Aug 08, 2016 -

Napleton's Volkswagen of Orlando responded

Congratulations on your new purchase, Bob! Thank you for taking the time to write about your experience with us. At Napleton's Volkswagen of Orlando, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear Ian and Adam were able to help find the perfect vehicle for you. We would love to work with you again. Best, Al Chalashtori | Executive Manager | ac@napleton.com

August 05, 2016

Brad Hoffman is outstanding Wow! I can't say enough about this guy! Handled everything with extreme professionalism. Knew every question I had abut the vehicle, and helped me man More

by Vicsizemore77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge, Brad Hoffman
Aug 08, 2016 -

Napleton's Volkswagen of Orlando responded

What an enjoyable review to read! It is reassuring to know Brad provided you with a hassle-free and great shopping experience. Napleton's Volkswagen of Orlando’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any any questions. Best, Al Chalashtori | Executive Manager | ac@napleton.com

July 09, 2016

Come on guys! It would be nice if they told you about the extras charges prior to coming in or having them listed on their website. I spent a total of 3+ hours in t More

by christopherb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Eller, Charissa Henry
Aug 02, 2016 -

Napleton's Volkswagen of Orlando responded

Thank you for alerting us of this issue. We're sorry to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, Al Chalashtori | Executive Manager | ac@napleton.com

June 27, 2016

Amazing Work and Dedication The staff at the dealership from my salesman Kevin N to the managers are amazing. They do their absolute best to provide all customers with a first cl More

by rbistamante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nguyen and Christian
Jun 29, 2016 -

Napleton's Volkswagen of Orlando responded

Thank you so much for taking the time to leave this wonderful review. For all of our customers who walk through our doors we want to demonstrate first class service and nothing less. We will share your comments with Kevin and the rest of our team and please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Al Chalashtori | Executive Manager | ac@napleton.com

May 31, 2016

Disappointed I really was trying not to write a bad review but they left me no choice. When I first got there everything was good they got me into the car BMW X5 More

by Arlene King
Friendliness
Recommend Dealer
No
Employees Worked With
Sassano
February 29, 2016

Joseph worked tirelessly I'm a negotiator and Joseph made my deal happen. He was tireless and even went so far to make up differences so that I could get the Jetta I wanted. More

by JettaChick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person in finance was so helpful and got me in and out smoothly. No hassles., Joseph Birge
Mar 01, 2016 -

Napleton's Volkswagen of Orlando responded

Thank you for writing this amazing review of our dealership. Our highest priority is satisfying our guests and we are delighted to know that Joseph and Tim made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us again. Best regards, Todd Long - General Manager - Napleton's VW of Orlando 480-217-5176 direct # 407-591-3990 store # tlong@napleton.com

Jul 24, 2016 -

Napleton's Volkswagen of Orlando responded

Thank you for taking the time to write a review on your car buying experience here at Napleton Volkswagen! It is our goal to make sure our customers have a happy and enjoyable experience while buying a car! We know how timely the process, and making things easier is what we strive for! Not only that, but we like to understand our customers point of view! Since you're apart of the Napleton Family now I would like to invite you to our Facebook page! Please write a review and express your happy experience. It counts! Here is the link! https://www.facebook.com/Napletons-Volkswagen-of-Orlando-168969609910408/reviews/

February 20, 2016

Not recommended My initial experience with this dealership was positive. I went in for a test drive and the rep I met with, Keyla Veras, was cordial and professional. More

by liu28
Recommend Dealer
No
Employees Worked With
Keyla Veras, Jeffrey Eller, Joseph Birge
February 18, 2016

Horrible decision: lies Was lied to about having maintenance covered for my 2016 Jetta. I purchased the vehicle due to I was told it would have been covered. went for my firs More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 07, 2016 -

Napleton's Volkswagen of Orlando responded

Wilson, I am so sorry to hear about this. Please contact either Brian Tokarczyk or Kevin McGill at your convenience so that we can try to rectify this problem and/or find an amicable solution. We are under new management and have taken a stance on problem and concerns from past customers. Napleton Management

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