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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

May 06, 2017

Pretty awesome! John was great with listening to what I was looking for and helped me get exactly what I wanted! Great salemen! I would definitely go again for my nex More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sassano
Sep 21, 2017 -

Napleton's Volkswagen of Orlando responded

We are always more than happy to assist you if anything else comes up. Take care!

April 11, 2017

Napletons VW of Orlando My experience at Napletons VW was amazing. Ian smoothed the process out for me, and John was the nicest salesman I've ever met. I will definitely be d More

by ajewel7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Riding, John Sassano
March 29, 2017

10 stars! Most amazing team! So honest straight forward and trustworthy never felt in any I was being taken for a ride! No hassles just an awesome experience f More

by Julia Hastings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge
Mar 30, 2017 -

Napleton's Volkswagen of Orlando responded

Julia Hastings, thank you for taking the time to leave us feedback. We all appreciate your comments.

March 15, 2017

Experience was fast and friendly and very painless! Fast, Friendly, and Painless! I LOVE MY NEW BEETLE! Thank you Jeffery! Great BIG thanks to the whole Napleton VW for an awesome experience! 😊Thank yo More

by Haleyawall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Eller
Mar 29, 2017 -

Napleton's Volkswagen of Orlando responded

Thank you, Haley, for reaching out to us. Your opinion plays an integral part in our customer service. Wishing you a great day until the next time we meet.

January 15, 2017

Patient, kind and complete life savers! Last October I bought my first car, a Cardinal Red Volkswagen Jetta SE went from here to NYC on my birthday to go somewhere I've never been. Four days More

by iearmstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gross, Jeffrey Eller, Joseph Birge, Brad Hoffman, Ashley Rios, Ian Riding
Feb 07, 2017 -

Napleton's Volkswagen of Orlando responded

Thank you very much for sharing these comments, Iearmstrong. I will pass these on to my team Enjoy your new vehicleWishing you a great day until the next time we meet.

January 13, 2017

Last minute Appointment I called to bring my Golf in for the recall and was advised to just come in as soon as possible and they would take care of my vehicle. I didn't even More

by Riveraf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivar Verwater
Feb 07, 2017 -

Napleton's Volkswagen of Orlando responded

We're happy to hear that you were pleased with the service you received here at Napleton's Volkswagen of Orlando! Thank you so much for your kind review. We hope to see you again soon!

January 12, 2017

Great car buying experience Had a great experience recently when trading in a vehicle and purchasing a used VW from Napleton! Very friendly and easy to work with sales staff and More

by ARouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rochev Rodriguez
Feb 07, 2017 -

Napleton's Volkswagen of Orlando responded

Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!

December 21, 2016

Great Buying Experience!!!!! I had a very good experience working with this group of experienced professionals. I would definitely recommended this dealership to anyone looking t More

by James N Jarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito, and Melinda., Jeffrey Eller, Ian Riding
Dec 26, 2016 -

Napleton's Volkswagen of Orlando responded

We cannot thank you enough for your wonderful review of Napleton's Volkswagen of Orlando and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Al Chalashtori | Executive Manager | ac@napleton.com

September 30, 2016

Wonderful experience! This dealership is absolutely PHENOMENAL! My sales rep Kevin Nguyen was extremely pleasant. Joseph Birge is the absolute best!! He worked very hard to More

by urbonemily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Birge, Ashley Rios, Ian Riding, Kevin Nguyen
Oct 13, 2016 -

Napleton's Volkswagen of Orlando responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best regards, Al Chalashtori | Executive Manager | ac@napleton.com

August 25, 2016

Above and Beyond My mom and I broke down a mile or so from the dealership and Ian the sales manager sent Jeff to pick my Mom up and take her safely to the dealership w More

by Gregory Forte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian, Tito, Jeffrey Eller
Aug 26, 2016 -

Napleton's Volkswagen of Orlando responded

Gregory, it's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers, and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jeff, Ian and Tito went above and beyond for you; it is just an example of why they are such great assets to our team. I will make sure they hear of your kind words. All of us at Napleton's Volkswagen of Orlando await your return. Please let us know how we may be able to help next! Best, Al Chalashtori | Executive Manager | ac@napleton.com

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