Napleton's Volkswagen of Orlando

Poor service center I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issu I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issue happens almost daily at random times. I even video recorded several of the incidents. The video showed me driving with the e-brake down and the car in drive and the park warming notification light and sound going off as I drove. The mechanics could not duplicate the issue while the car was in their service. So the issue was not fixed. I was charged $70 for the diagnosis test. I do not agree that should have been charged this fee as my car is under warranty and I have video evidence of the issue. So I am out $70 and I am still having the same issue. Not sure what good warranty is with VW. More

Quote from GM Ian Riding, "We get sued all the time." My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands are My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands aren't tied by higher Manage which can make your good experience into your worse nightmare. I bought my car 1 year ago and they still haven't made good on their promises and it isn't because Tito didn't try but was blocked.every time he tried. Jeffrey and Tito wonderful but I am so sorry to say DO NOT BUY FROM THIS COMPANY OR AT LEAST THIS LOCATION THE ORLANDO L;OCATION. More

Great Experience Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyo Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyone in the market for a VW. More

Excellent experience I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the futur I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the future. More

AWESOME EXPERIENCE! Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and wen Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and went very quickly! More

Stellar customer service! I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expec I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expectations! Dakota knows what he's doing and is in the business to do right by the customer and he does that and more! 10/10 would recommend this dealership all day long! More

Fantastic place! This location is by far the best VW dealer I have been to. The staff is kind and helpful, and the salesman I had was awesome! Dakota had extensive kno This location is by far the best VW dealer I have been to. The staff is kind and helpful, and the salesman I had was awesome! Dakota had extensive knowledge of the vehicle I was interested in, answered all my questions and then some! He was professional and honest, one of the best salesmen I've ever spoken to! They take their time and make sure you're getting the best car for your needs! More

Happy Customer My Wife and i were looking to upgrade our Jetta to an SUV so we went to napleton to take a look. We worked with Jeff and found a brand new tiguan SEL. My Wife and i were looking to upgrade our Jetta to an SUV so we went to napleton to take a look. We worked with Jeff and found a brand new tiguan SEL... it was perfect. it was a busy sunday so it took a bit longer than we would liek and there was some back and forth to get the deal finalized. but this is standard i have bought several cars and this is typicall, so it wasnt anything un expected. JEff and the manager i believe Ian handled the situation well and got us through it... we left with a great 2018 Tiguan SEL... happy wife ... happy life. Thanks Jeff and the Napleton Team. More