Napleton's Volkswagen of Orlando

Best Experience Ever...!! James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replace James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replacement. Thinking the battery was no covered. James advised me that there going to run some checks. Only to find out that that battery was covered under VW warranty. He replaces it and set my heart at ease. It wasn’t because I got a new free battery why I give it 5 stars. It’s because outstanding customer service James provided that made me rate this the highest I could. I will be taking my car back here for now on. Thank you James for making my experience in dealer service amazing...!!! You rock..!! More

Excellent customer service! Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the p Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the phone for over an hour. More

Thank you Corey!!! The sales department does an awesome job to take care of each customer that comes through the doors... truly an experience to be remembered and they t The sales department does an awesome job to take care of each customer that comes through the doors... truly an experience to be remembered and they take your time into consideration!!! More

Jetta Purchase I had a splendid time looming at vehicles and finally choosing a 2019 Jetta. Both Alex W and Luis S were very kind and informative. They made sure I k I had a splendid time looming at vehicles and finally choosing a 2019 Jetta. Both Alex W and Luis S were very kind and informative. They made sure I knew everything there was to know before leaving with a vehicle. they both helped me find exactly what I was looking for. I would recommend that anyone and everyone come to Napleton’s of Orlando to look at a potential next vehicle. Overall had a fantastic experience and would definitely purchase another vehicle in the future from them! More

Great customer service Javier was fantastic! He was very informative, patient and cared about the things that I felt were important in the type of car I was looking for! we Javier was fantastic! He was very informative, patient and cared about the things that I felt were important in the type of car I was looking for! we would definitely make the hour drive just to see him again! More

Awesome experience Excellent people and customer service. I will definitely consider to purchase a vehicle from them. Make sure you look for Marianne she provides excell Excellent people and customer service. I will definitely consider to purchase a vehicle from them. Make sure you look for Marianne she provides excellent service!! More

Excellent service and buying car The new car sales guy Carlos was great and sales manager was great too also very clean dealership also the finance guy was very friendly The new car sales guy Carlos was great and sales manager was great too also very clean dealership also the finance guy was very friendly More

Repeat customer This was our second purchase from this dealership and we are just as happy this time as we were before! We get our car serviced here too and the servi This was our second purchase from this dealership and we are just as happy this time as we were before! We get our car serviced here too and the service department is great.also! Carlos, our sales guy was just wonderful to work with, patient, helpful and pleasant! More

Superior customer service From the moment I walked on the lot Javier was attentive and friendly without being overbearing. I was able to look at all the cars I requested and di From the moment I walked on the lot Javier was attentive and friendly without being overbearing. I was able to look at all the cars I requested and didn’t feel pressured at all. I was able to replace a total loss vehicle with the same exact car with half the mileage. They were professional and you can’t beat the service. More

We got the Tiguan! Thank you so much to Drew Pope for a great experience! He took the time to show us several cars and let us make the decision. We will definitely look Thank you so much to Drew Pope for a great experience! He took the time to show us several cars and let us make the decision. We will definitely look for Drew when we want another car! More