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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

July 01, 2024

I had A great salesman he was on top of his game. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. More

by Dilean3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Reggie
Jul 02, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 30, 2024

Rafel was amazing! We received great help and support. I would recommend to anyone. Thanks More

by Angela Harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael
Jul 01, 2024 -

Napleton's Volkswagen of Orlando responded

Hi Angela, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2024

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma More

by Boardwalk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GM Allan Sales Manager Jonathan
Feb 28, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2024

Just purchased a vehicle at this dealership and had a wonderful experience. There no haggle price was definitely fair and the purchasing process went very smoothly. I had the pleasure working with two sa More

by Boardwalk12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Ken, Dwight
Feb 12, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton's Volkswagen of Orlando as your first choice for service!

December 12, 2023

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given More

by DLR
Recommend Dealer
Yes
Employees Worked With
John Cappa
Dec 14, 2023 -

Napleton's Volkswagen of Orlando responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

November 13, 2023

Randy Franco-Negron was our salesperson. We felt welcomed and were impressed with the entire team at Napleton VW of Orlando!, Their professionalism and willingness to work with us was wonde More

by ps83142
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Franco-Negron
Dec 14, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear our staff took such great care of you, Ps83142! We hope we can continue to be of service to you down the road!

October 01, 2023

We were referred to Napleton VW specifically -- facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and ser More

by D2Rector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Director Jonathan Mella, Salesman Kevin Montalvo
Oct 03, 2023 -

Napleton's Volkswagen of Orlando responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 12, 2023

Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri More

by Guigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendez
Sep 15, 2023 -

Napleton's Volkswagen of Orlando responded

Hi Guigo, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you for choosing Napleton's Volkswagen of Orlando!

August 04, 2023

Great dealership! Our salesman, Adeniyi Okunlola was fabulous! He is knowledgeable about the cars and explains features clearly. He is a polite, respectful and honorab More

by Jrmilne1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 26, 2023

Found the vehicle on truecar then called the dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as thoug More

by jambuck57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean
Sep 10, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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