Napleton's Volkswagen of Orlando

I just went to this dealership and had one on my best experiences and Luis G. was the one responsible for that, I will 100% recommend it to everyone I know experiences and Luis G. was the one responsible for that, I will 100% recommend it to everyone I know More

If you’re looking for an honest, professional, knowledgeable, personable salesperson to help you buy a vehicle, Carlos Nieves is your man! Just got my car today, January 2020, and the whole experi knowledgeable, personable salesperson to help you buy a vehicle, Carlos Nieves is your man! Just got my car today, January 2020, and the whole experience was stress free. Great team working together in this dealership. All pro’s, soft sell and listen to what you’re looking for not what they want to sell. Would absolutely buy there again and highly recommend. Just ask for Carlos, you won’t be sorry! More

Luis Soto and Tito the office manager are incredible... they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and healt they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and health... 🙏🏻 Thanks again friend!! More

Carlos was one the best Car sales representative I have ever dealt with. Very professional and no pressure at all. Helpful and informative at all times. If you ever need a vehicle highly recommend you as ever dealt with. Very professional and no pressure at all. Helpful and informative at all times. If you ever need a vehicle highly recommend you ask for Carlos Nieves by name. More

I was duped with price and paperwork by their staff I've had worst ever experience to buy a new car at that dealership. I've recently bought basic 2019 VW Jetta 1.4 T S with manual transmission. On inte I've had worst ever experience to buy a new car at that dealership. I've recently bought basic 2019 VW Jetta 1.4 T S with manual transmission. On internet advertisement MSRP of the car was $20,475 with Dealer Discount of $3,645 and it came down to $16,830. When I came to Napleton's I was promised to get additional $300 if I would buy the car "today" which I finally did. I choose only to take voluntarily GAP protection for $600. My huge mistake was that I trusted to Gino Alvarez who was doing financial paperwork and did not check accurately all numbers. He gave me the paper to sign with final price which was pretty high and he did not show to me the papers with price for car step-by step. They were deliberately missed with purpose not to show to me all "fixed" numbers. When I came home, I checked all papers that came with car and understood I was duped. When next week I came to dealership and picked up missing papers with itemization of sale I discovered the different price for the car with all kinds of fees. The simple Jetta with manual transmission cost me $23,273.59 + financing. For this money I could've buy much better car in other place. This was my second car that I bought in Napleton's VW of Orlando and when I came to buy Jetta, I told them I already their customer. Now imagine if they are doing such things with their old customers, what kind of stuff they might do with random clients... Be very careful to buy car over there, do not trust them... I will never buy any car at Napleton's VW of Orlando anymore. More

Whole process was easy from setting up an appointment, speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you More

Javier was great and very helpful! He was very kinda and went above and beyond to help me out. I’d recommend him to anyone. went above and beyond to help me out. I’d recommend him to anyone. More