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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

February 18, 2020

I just went to this dealership and had one on my best experiences and Luis G. was the one responsible for that, I will 100% recommend it to everyone I know More

by jose1abinazar
Recommend Dealer
Yes
Employees Worked With
Luis García
Feb 20, 2020 -

Napleton's Volkswagen of Orlando responded

Hi there Jose1abinazar! Thank you so much for the glowing review and 5-star rating! Congratulations on your new car as well! How wonderful and exciting! There's nothing better than hearing our guests have such a wonderful car buying experience! We strive to make sure all of our guests have a stress free, fun and easy process and it sounds like Luis G made this happen for you. We will make sure to pass along the kind words to Luis G! He is a wonderful part of our Sales ream for sure! We truly appreciate you choosing Napleton's Volkswagen with your new car endeavor, and we welcome you to the Napleton family. Have a fantastic week ahead. Safe travels!

February 02, 2020

Terrific buying experience!! Carlos was extremely Terrific buying experience!! Carlos was extremely knowledgeable!! He was able to answer all questions we asked and was very patient with us and More

by ssima23
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2020

If you’re looking for an honest, professional, knowledgeable, personable salesperson to help you buy a vehicle, Carlos Nieves is your man! Just got my car today, January 2020, and the whole experi More

by Sushor
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

Napleton's Volkswagen of Orlando responded

We hope everything was handled to your expectations. If you have any additional questions about your new vehicle, we will be more than happy to assist you. We appreciate your recommendation and we hope to be of service to you again. Take care!

January 20, 2020

Luis Soto and Tito the office manager are incredible... they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and healt More

by allysanmcguire
Recommend Dealer
Yes
Employees Worked With
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Napleton's Volkswagen of Orlando responded

Allysan, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

January 20, 2020

Carlos was one the best Car sales representative I have ever dealt with. Very professional and no pressure at all. Helpful and informative at all times. If you ever need a vehicle highly recommend you as More

by MOIMPORTS613
Recommend Dealer
Yes
Employees Worked With
TITO MELLA
Jan 23, 2020 -

Napleton's Volkswagen of Orlando responded

Hi there Moimports613! Thank you so much for the wonderful review and 5 star rating! Congratulations on your new car as well! We're so happy to hear, that Carlos was here for you, and provided you with the level of service we strive to give all of our guests. We certainly want everyone to have a stress free and fun car buying experience, and it sounds like Carlos made this happen for you! We truly thank you for your business, and we thank you for choosing Napleton Volkswagen! Have a wonderful week and safe travels.

January 20, 2020

I was duped with price and paperwork by their staff I've had worst ever experience to buy a new car at that dealership. I've recently bought basic 2019 VW Jetta 1.4 T S with manual transmission. On inte More

by Eugene G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gino Alvarez
Feb 20, 2020 -

Napleton's Volkswagen of Orlando responded

Eugene, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. If you would be willing, please reach out to us at (407) 591-3990 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

December 31, 2019

These guys are honest! They know their stuff about VW. They follow through with their promises!! We bought while on vacation! A great experience! Seriously....the best!! Ask for Carlos! He is the best and More

by Connie
Recommend Dealer
Yes
Employees Worked With
Aloson Boggdan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gino
December 28, 2019

Whole process was easy from setting up an appointment, speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you More

by Sscummings
Recommend Dealer
Yes
Employees Worked With
Javier Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward, Stacy
Jan 02, 2020 -

Napleton's Volkswagen of Orlando responded

Sscummings, thank you for your positive review. Congratulations on your new car as well:-) We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. Stacy, Edward and Javier, are truly an amazing asset to our Sales team for sure! We know you have many choices out there when looking for that perfect new car, and we are grateful to have been chosen! Welcome to the Napleton family, and have a marvelous and safe New Years!

December 21, 2019

VERY BAD EXPERIENCE WITH ONE OF THE MANAGER BUYING A CAR. SALES PERSON JAVIER SANTIAGO IT WAS A PROFESIONAL. THE PROBLEM WAS WITH THE MANAGER ED. HE LIED TO ME AND OFFERING FALSE PROMISES, CHANGING THE AGGRE More

by FIDELRAM
Recommend Dealer
No
Employees Worked With
ED ONE OF THE MANAGER
December 05, 2019

Javier was great and very helpful! He was very kinda and went above and beyond to help me out. I’d recommend him to anyone. More

by Chriskingsbury78
Recommend Dealer
Yes
Employees Worked With
Javier Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2019 -

Napleton's Volkswagen of Orlando responded

Thank you Chris for the wonderful review and 5 star rating! Congratulations on your wonderful new Ford Focus as well:-) We are grateful to have been chosen in the search for the perfect new car! We're so glad that Javier was here for you, and you were able to experience his wonderful care and customer service! Don't forget, you can receive $200 in your pocket, for referring someone to Napleton Volkswagen! That will definitely come in handy for the holidays! Welcome to the Napleton family, and hope you have a wonderful weekend!

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