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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

March 02, 2020

onsider I had to travel from Clearwater , at the time I reached Napleton , I got immediately a great impression , a warm welcome. Richard one of the sale agent took care of me and understood my needs ind More

by Utahcafe2
Recommend Dealer
Yes
Employees Worked With
Richard
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Mar 06, 2020 -

Napleton's Volkswagen of Orlando responded

Hi there! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We want all our customers to feel this way when leaving our dealership! Thank you and we hope to see you again!

March 02, 2020

Carlos was very patient. We felt no pressure and he delivered a top notch experience. Very pleased and would easily refer family and friends to Carlos. More

by BigDaddyC
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2020 -

Napleton's Volkswagen of Orlando responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2020

Carlos was great. Easy to work with and personable, he even bought us a snack when we were hungry. We’ll be back for future purchases ! More

by Kris0983
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2020 -

Napleton's Volkswagen of Orlando responded

Hi there Kris0983! Congratulations on your new car for starters! How very exciting for you! We know when looking for a new car, it can be stressful at times, and not always fun. We strive to make sure all of our guests have a stress-free and easy going car buying experience, and it sounds like Carlos made this happen for you! We couldn't be more pleased! Thank you so much for sharing your experience with us. W will make sure to pass along the kind words as well! We are grateful to have been chosen with your new car purchase, and we thank you for your business! Have a marvelous weekend and have fun!

February 26, 2020

Go see Richard Rios for so your car buying needs! He will hook you up and make your experience smooth and enjoyable. 5 stars for Richard 👏 More

by Jillian
Recommend Dealer
Yes
Employees Worked With
Richard Rios
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Feb 28, 2020 -

Napleton's Volkswagen of Orlando responded

Thank you Jillian, for taking the time to leave this glowing review and 5-star rating! Congratulations on your new car! We appreciate you choosing Napleton's Volkswagen to search for your new car! We're thrilled that you had the opportunity of working with Richard, as his customer service skills are amazing and cares about his guests! We will make sure to let him know your kind words as well! Thanks again and hope your have a fantastic weekend ahead!

Feb 28, 2020 -

Napleton's Volkswagen of Orlando responded

Thank you Jillian, for taking the time to leave this glowing review and 5-star rating! Congratulations on your new car! We appreciate you choosing Napleton's Volkswagen to search for your new car! We're thrilled that you had the opportunity of working with Richard, as his customer service skills are amazing and cares about his guests! We will make sure to let him know your kind words as well! Thanks again and hope your have a fantastic weekend ahead!

February 26, 2020

Richard Rios , really knows his stuff and will save you time and money !!! Ask for him. You won't regret working with Richard, plus he wears really cool now ties More

by bryanb0223
Recommend Dealer
Yes
Employees Worked With
Richard Rios
Report | Print
Feb 28, 2020 -

Napleton's Volkswagen of Orlando responded

We truly appreciate you sharing your great experience with us Bryanb0223! There's nothing better than hearing our guests, have a positive and memorable car buying experience with us! Richard is fantastic, and always leaves an impression with his array of awesome bow-ties:-) We're so happy to hear that Richard took great care of you and left his impression as well:-) Thank you so much for coming to Napleton's Volkswagen and becoming part of the Napleton family! Have a wonderful weekend ahead and safe travels.

February 26, 2020

I have been a Volkswagen customer for about 10 years and i absolutely love them. Napleton Volkswagen has been my favorite dealership of all. Everyone is so attentive and professional. But most all, my sales More

by leesumi11
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2020 -

Napleton's Volkswagen of Orlando responded

Hi Leesumi11! We are so very excited for you sharing your positive review with us! Congratulations on your new SUV as well! We sincerely thank you for being a continued and valued Napleton's Volkswagen customer! We're so happy that Carlos made this experience happen for you, and got you down the road in your fantastic new Tiguan! Carlo s is a wonderful part of our Sales team, and truly cares about his guests and doing the best he can for them! Thank you again, for your continued trust in Napleton's and hope you have an amazing weekend ahead. Safe travels

February 20, 2020

Excellent attention Richard is very professional explained very well different options and sale procces was smooth and very easy. Happily satisfied with my car and payments! 😀 More

by Maria Marquez
Recommend Dealer
Yes
Employees Worked With
Richard Rios Product Specialist
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Feb 23, 2020 -

Napleton's Volkswagen of Orlando responded

Maria, we appreciate you choosing Napleton's Volkswagen of Orlando! We will be sure to pass along the kind words to Richard and the team! Please let us know if you have any additional questions about your new car and we will be more than happy to assist you!

February 20, 2020

Carlos Nieves was a great salesman. He was fantastic towards my family and I. I'll definitely be back. He was very professional and very educated More

by Atavarez7181
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2020 -

Napleton's Volkswagen of Orlando responded

Atavarez7181, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're so happy to hear that Carlos provided you with the level of customer service that we strive to give all of our guests. We will make sure to let Carlos know your kind words as well. we truly appreciate you choosing Napleton's Volkswagen and hope you have a fantastic weekend! Safe travels.

February 20, 2020

I went in today looking for a new car to fit in my budget not only did they help me find a car that I really like in my budget the service and connection between customer and sales man was like a friendship More

by Rob
Recommend Dealer
Yes
Employees Worked With
Richard Ríos
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Feb 23, 2020 -

Napleton's Volkswagen of Orlando responded

Hi there Rob! Thank you so much for the glowing review and 5-star rating! There's nothing better than hearing our guests getting into the car they want, and the deal they needed! Congratulations to you! How exciting for sure! We're so glad that Richard was here for you, and provided you with his caring and amazing customer service. We truly appreciate you choosing Napleton's Volkswagen, and thank you for your business! Have a marvelous weekend and enjoy!

February 20, 2020

The was a five star experience at your dealership! Will definitely be back! All staff was welcoming and friendly. Thank you Richard for your time! More

by c_vales01
Recommend Dealer
Yes
Employees Worked With
Richard Rios
Report | Print
Feb 23, 2020 -

Napleton's Volkswagen of Orlando responded

Hello, thank you for your support! We're happy Richard and the team could help. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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