Napleton's Volkswagen of Orlando

Allow me to start off by saying our product specialist was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car that fit our needs and price point. The dealership itself and it’s management was sketchy and unprofessional. We chose to finance our car through our bank, Disney’s Federal Credit Union: Partners. Both my husband and I are Cast Members and felt most comfortable using this bank for an auto loan. At the last minute we were told by the sales manager that they did not trust our bank to pay them in a timely manner, despite us offering $2,500 as a down payment as well as a trade-in. According to the sales manager, this was due to “bad experiences they have had in the past with other banks”. Mind you, we are banking with a reputable federal credit union run, not some random, unreliable bank. After we shared our final decision to finance with our bank, they gave us two options: either finance with the dealership at a higher rate, or drive across town to close on our loan with the bank and return with a physical check for the full amount of the car. This was after they had spoken to our banker who was willing to send them a scanned copy of the check they were overnighting to the dealership — a standard financial procedure between dealers and banks. The sales manager still denied this. Our family banker who has been in this business for 20 years said that she has never heard of a dealership requiring this of a customer who is trying to purchase a car, and even advised us not to do business with them. We are still trying to figure out how it makes sense to inconvenience a willing, paying customer to this extent. Ultimately, this pettiness on their behalf had us walking away from what was a great vehicle, and wasting three hours of our day off. Tito, the sales manager didn’t even bother to explain his reasoning on our way out. More

Chad was super awesome and helpful! The staff is very knowledgeable and my experience was overall great. Buying a new car can be stressful but they made it easy. knowledgeable and my experience was overall great. Buying a new car can be stressful but they made it easy. More

Thank you Napleton Orlando, Ive always serviced my VW here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can really tell he cares and his genuine about his work. Everyone we encounter was personable Tito and David in finance thank you guys made us feel really comfortable. I strong recommend Napleton VW Orlando will continue to do business here. Thank you More

I received a truly exceptional service I will recommend to friends and family. Napleton VW Orlando sold the car to me Niyi is my favorite sale person to friends and family. Napleton VW Orlando sold the car to me Niyi is my favorite sale person More

It was a great experience .Friendly and very knowledgeable people .Thank you France Charles. It was pleasure working with you. Yes, I would recommend Napleton's Volkswagen. knowledgeable people .Thank you France Charles. It was pleasure working with you. Yes, I would recommend Napleton's Volkswagen. More

Luis Francesco hands down 100% great service. What a great experience here one of our best experience. Thank you for making it super easy and awesome great experience here one of our best experience. Thank you for making it super easy and awesome More

I will not recommend this dealership to anyone, BE AWARE when you sign the papers with finance department.THEY TOLD ME I HAVE 3 FREE OIL CHANGES WICH I END UP PAYING FOR , I told them no extras they put 500 when you sign the papers with finance department.THEY TOLD ME I HAVE 3 FREE OIL CHANGES WICH I END UP PAYING FOR , I told them no extras they put 5000$ into my loan for all kind of xxxxxxxx. When I asked in the end why my final amount was so high he told me this is for the bank only in order to get approved, big mistake don't trust this guys. I wet back and I cancel some fees but I still got screwed on 2000$ More

Super friendly, knowledgeable and professional dealership. My process from start with Gabriel who greeted us and showed us the ins and outs. Until we closed with Frank. Car shopping can be stressf dealership. My process from start with Gabriel who greeted us and showed us the ins and outs. Until we closed with Frank. Car shopping can be stressful but this experience was nothing like i imaged it to be, and i would be going back to do more business. Highly recommend this dealership. More

Napleton's buying experience was painless. I would recommend you see Gabriel Pomales. He is a great person, has great customer service , and is very knowledgeable about the car. Would recommend this recommend you see Gabriel Pomales. He is a great person, has great customer service , and is very knowledgeable about the car. Would recommend this dealership More