Napleton's Volkswagen of Orlando

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressure posturing as I had experienced at several dealerships in the prior 2 days of vehicle shopping. While I generally do not like the sales agents to accompany me on a test drive, it was a pleasure to have Edison on the test drives. (And I test drove 5 cars that morning.). Edison was a wealth of info about each car, all the special features, how they all worked, and how they compared to other vehicles. Luis, also, was knowledgeable and offered his thoughts on options, etc. Rather than focusing on making a sale, their focus appeared to be on providing answers and earning my trust. They were at all times patient and respectful. I would highly recommend Napleton’s VW. More

Great Dealership to buy cars. Professional, no pressure sales team sales team More

Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More

Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership sells man in the market definitely recommend getting a new or used vehicle from this dealership More

This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any where else. More

I visit the dealership to look at a Volkswagen Beetle salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family More

Allow me to start off by saying our product specialist was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car that fit our needs and price point. The dealership itself and it’s management was sketchy and unprofessional. We chose to finance our car through our bank, Disney’s Federal Credit Union: Partners. Both my husband and I are Cast Members and felt most comfortable using this bank for an auto loan. At the last minute we were told by the sales manager that they did not trust our bank to pay them in a timely manner, despite us offering $2,500 as a down payment as well as a trade-in. According to the sales manager, this was due to “bad experiences they have had in the past with other banks”. Mind you, we are banking with a reputable federal credit union run, not some random, unreliable bank. After we shared our final decision to finance with our bank, they gave us two options: either finance with the dealership at a higher rate, or drive across town to close on our loan with the bank and return with a physical check for the full amount of the car. This was after they had spoken to our banker who was willing to send them a scanned copy of the check they were overnighting to the dealership — a standard financial procedure between dealers and banks. The sales manager still denied this. Our family banker who has been in this business for 20 years said that she has never heard of a dealership requiring this of a customer who is trying to purchase a car, and even advised us not to do business with them. We are still trying to figure out how it makes sense to inconvenience a willing, paying customer to this extent. Ultimately, this pettiness on their behalf had us walking away from what was a great vehicle, and wasting three hours of our day off. Tito, the sales manager didn’t even bother to explain his reasoning on our way out. More