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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

September 09, 2021

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur More

by Jen A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edison
Sep 14, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

Great Dealership to buy cars. Professional, no pressure sales team More

by bahimani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Chalashtori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Davis
Aug 19, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear that everything was completed to your satisfaction, Bahimani! Please let us know if there is ever anything else we can assist you with.

July 23, 2021

Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More

by Purnster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rath
Jul 24, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2021

Incredibly rude to me and insulted me by telling me that I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the pap More

by aidanhenderson77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Leone
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

This dealership is the typical lying/sketchy sales people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I pu More

by Redsox1994
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Chalashtori
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021

Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership More

by christurner102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frances
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 28, 2021

This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w More

by Lizarod1912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayres Nogueras and Tito Mella
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

Great service from the team! I leased my first Jetta and the process has been very smooth from the start. Can't wait to get a new vehicle with them. More

by Jonatan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boma Pokima
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

I visit the dealership to look at a Volkswagen Beetle salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family More

by freddieblue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bjcole Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
jwhite Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owner of the dealership was very nice
May 04, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!

April 14, 2021

Allow me to start off by saying our product specialist was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car More

by alexismj1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shy
Apr 15, 2021 -

Napleton's Volkswagen of Orlando responded

Alexis, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (407) 591-3990. We will work with you to resolve this matter to your satisfaction.

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