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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
396 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 396 reviews

December 19, 2021

France Charles was the absolute best! He was friendly and knowledgeable through the whole process! More

by baker0613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
France Charles
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December 05, 2021

Everyone was friendly from start to finish. I worked with Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boma Pokima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McKnight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donyea Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, Chris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 02, 2021

Very friendly and knowledgeable staff. Best dealer I ever been to. It was easy and fast buying experience. More

by rinamoni246
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ormiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
bjcole Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
jwhite Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McKnight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2021

Lu was amazing! Very friendly and personable. He was very knowledgeable on the products and took the time to listen to what my husband and I wanted. More

by Ruth Farzanrad
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2021 -

Napleton's Volkswagen of Orlando responded

Hi Ruth, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope to be of service to you again! Take care!

November 08, 2021

This is my fourth VW, but the first I've purchased from Napleton. I'm always a bit hesitant about walking into a dealership, but my salesperson, Lu, put my anxieties to rest the second I walked through the More

by jon.cardona@live.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Orozco
Report | Print
Nov 09, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 04, 2021

I was about to make a deal with them on a vehicle and then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. More

by TPACyclist
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
bjcole Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
jwhite Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Leone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

November 03, 2021

While working with Edison, he was very professional, knowledgeable, had great customer service, and made me comfortable during the whole process. More

by Smckenzie0614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison Ramos
Report | Print
Nov 06, 2021 -

Napleton's Volkswagen of Orlando responded

Hello, we're happy to hear you had such a positive experience with Edison! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2021

Carlos Nieves is the best!!! He is part of our family. We had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

Hi Jan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2021

Great customer service. The whole team worked great in getting me and my wife the perfect ride !! More

by Sarah lihn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis orozco
Report | Print
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

It is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton's Volkswagen of Orlando and we hope to see you again!

October 22, 2021

Great to deal with. Edison Ramos and his manager Micheal were really nice and helped me figure out what was the best option for me. More

by A. Gracias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison Ramos
Report | Print
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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