Napleton's Volkswagen of Orlando

The communication is awful. After the sale nobody will return a text or email. Ridiculous After the sale nobody will return a text or email. Ridiculous More

I have taken my car to Napleton VW of Orlando several times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above an times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above and beyond to make sure that I and my car have been taken care of properly. Occasionally I have had long waits for parts to come in, but that is not the fault of the dealership or of the people working there, just a reality of current times. I will happily continue bringing my GTI to Napleton of Orlando for any future service needs. More

Great sales person and manager. No pressure at all from them. Easy to work with. No pressure at all from them. Easy to work with. More

Advertised a car, texted me several time confirm car and my appointment. When I got there the old bait and switch started. "I am not sure what car you are looking for" "Let me check with the staff" "Ok the my appointment. When I got there the old bait and switch started. "I am not sure what car you are looking for" "Let me check with the staff" "Ok the car is here, but this is a large lot and it will take time for us to find it." "The car was found but it is a piece of junk" "we wouldn't sell that car" "But what brought you in today, was it the price" "We have several cars in that" I left before he could completely get the word price out. About an hour later another sales person called. He claimed to be sorry for my experience, yet still tried to sell me what they wanted me to have. I talked to them for two days confirming everything and yet they still wasted my time with their lies and sells tricks. More

Great working with Nicky getting me into a Range Rover. Only issue I have is the after the sale I can’t get anyone to return my phone calls or texts. If someone would call me or even text me I would give t Only issue I have is the after the sale I can’t get anyone to return my phone calls or texts. If someone would call me or even text me I would give them 5 stars. More

We are very grateful that we got the chance to meet reggie at napleton. He was very informative and helpful. He made our experience very pleasant. reggie at napleton. He was very informative and helpful. He made our experience very pleasant. More

Thank you to Roger Phipps of the Service Department. My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bi My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bit overwhelmed. My husband contacted Napleton's Volkswagen of Orlando and Roger immediately understood our situation and was able to get the car serviced that day. The needed part had to be ordered and would arrive in five days, however, once the part arrived he made sure the car was repaired that day. Our need for a car during our trip was also addressed and they had a rental available for us. Our return home was delayed by only one day, thanks to the excellent service provided by Roger Phipps, Nori Garcia and other members of this incredible team. All this occurred while their CDK Software was down globally. Thank you! More

Thank you Giovanni and Efraim for the amazing help and cover of our recent car return! cover of our recent car return! More

Car buying is never easy or pleasant. Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained e Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained everything as we went. Overall I had a great experience. More

Nori the service advisor was super sweet upon walking into the dealership! Always a wonderful experience! into the dealership! Always a wonderful experience! More