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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
341 Reviews
Call Service Center (630) 423-5120

341 Reviews of Napleton's Valley Hyundai - Service Center

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October 14, 2022

9 of 9 buys and any service appointment therein, I have only good experience with sales and service alike. More

by David_worby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the man in service, Adam in sales, Benjamin Marlowe
Report | Print
Oct 18, 2022 -

Napleton's Valley Hyundai responded

Hi David, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Valley Hyundai as your first choice for all your vehicle needs. Safe travels!

October 13, 2022

John Pearson was very professional and friendly. It’s very clean. Work was completed in a very timely manner. More

by Lois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 16, 2022 -

Napleton's Valley Hyundai responded

Hi Lois, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2022

John Pearson has great customer service, patient, and updated me on my vehicle while it was being serviced. Thanks John for all your help. More

by Yasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 16, 2022 -

Napleton's Valley Hyundai responded

Hi Yasin, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 11, 2022

John was very helpful and informative. Customer service was great.. Thank you John for all your help. More

by Yasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Oct 14, 2022 -

Napleton's Valley Hyundai responded

Yasin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2022

Mike M. is a phenomenal service advisor. I always go back to get my maintenance with him because of how easy he makes it for a customer. I know that the heal More

by Pa.Melendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Manning
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Pa.melendez, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2022

John was efficient. Wait times have gone up generally but was reasonable given current state of the industry. More

by jim.hawbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Hello, Thank you for sharing your experience with us! If there is anything we can do to receive a 5-star rating please feel free to message me here at 331-212-6816. We hope to hear from you soon!

October 03, 2022

John Pearson treat me very respectfully,and explain me everything about the Car.Highly words for him More

by Atharkhan112
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Pearson Service Dept, Steve Cree
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to continue to serve you in the future! Please feel free to message at 331-212-6816 us with any additional feedback! Take care!

October 02, 2022

Very fast service and attention to the customer. John was excellent as my advisor for this visit. He was excellent at his customer service and keeping me informed. More

by Mzenfong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson, Service Advisor
Report | Print
Oct 07, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 01, 2022

I came in for a oil change and got put in a good timely manner. More

by rashmismith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Report | Print
Oct 05, 2022 -

Napleton's Valley Hyundai responded

Hi Rashmismith, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2022

John Pearson listens to you about your car to get I fixed right the first time More

by Johnapetrie13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Report | Print
Oct 03, 2022 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

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