Napleton's Valley Hyundai - Service Center

Pleasant experience during purchase and maintenance. John Pearson in the service department goes above and beyond. John Pearson in the service department goes above and beyond. More

Service agent was great and I truly never seen anyone with better customer service. Sent me a video regarding service to be performed. Offered transportation to a destination during service wait. Persona with better customer service. Sent me a video regarding service to be performed. Offered transportation to a destination during service wait. Personally showed me where car was parked when service was completed. More

Eddie D. in service was very communicative and friendly. He got me a rental right away and had my car repairs done in a timely matter. in service was very communicative and friendly. He got me a rental right away and had my car repairs done in a timely matter. More

Napleton Valley Hyundai is the place to go when you are in your feelings because you have car trouble. My service advisor, John Pearson, was pleasant, knowledgeable, and very informative regarding service in your feelings because you have car trouble. My service advisor, John Pearson, was pleasant, knowledgeable, and very informative regarding services that were required. He also let me know if I needed anything or had any further questions after service was completed he was just a call away. Excellent service! More

Customer service is disappointing. Leasing a Genesis GV70 and hoped for white glove treatment since this is their luxury line but service and care have been lacking. Had regular mainte Leasing a Genesis GV70 and hoped for white glove treatment since this is their luxury line but service and care have been lacking. Had regular maintenance completed twice now and both times the computer wasn’t reset so I continue to drive with a message telling me to reset this setting. The hood on this car shakes and they had the car for several days on multiple occasions to try and repair (which wasn’t resolved and still shakes but would rather deal with it than bring it back to them). Upon picking up my car, front passenger seat was reclined all the way down and garbage in the front seat, as if someone was napping or hanging out in there for longer than necessary. And lastly, my valet appointment mysteriously disappeared on their end so I had to call them and reset up the appt over the phone since online system wasn’t dependable. So disappointed and can’t wait for lease and service to be over. Attention to detail is not there. More

Brought my 19 Santa Fe in for quick oil change with an appointment, John was able to get me in and out in a hour. He also let me know about their current tire sale, and to consider a set of tires before appointment, John was able to get me in and out in a hour. He also let me know about their current tire sale, and to consider a set of tires before winter. I let John order me the tires I wanted and I am getting them installed in two weeks. Great service More

Had my car in for an oil change and tire rotation, was done in an hour done in an hour More

Alex and Adam were my service tech, just brought the car had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from He had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from Hertz no cost to me. Well got a car from Hertz and they said Napleton’s Valley Hyundai denied cost of rental.. Nice job. Yes i brought the extra insurance. So now i have a charge on my card card for the whole cost of the rental. More

My appointment was 8:40 AM I did not get out of here until 10:40 AM they take too long and I don’t give a car wash anymore until 10:40 AM they take too long and I don’t give a car wash anymore More

John Pearson was a pleasure to work with. Fast, honest, great experience. Thank you John! Fast, honest, great experience. Thank you John! More