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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
346 Reviews

346 Reviews of Napleton's Valley Hyundai - Service Center

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February 17, 2023

My advisor John Pearson was very helpful explaining everything concerning my car repairs. I highly recommend him and truly appreciated all his help. Also, both of the young ladies working in the cashie More

by jblake51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pearson
Feb 19, 2023 -

Napleton's Valley Hyundai responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 09, 2023

I brought my vehicle in for a simple oil change and free brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be More

by m55ford59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 09, 2023 -

Napleton's Valley Hyundai responded

Hello, My name is Rebekah and I am the customer care representative for Napleton's Valley service department. We are so disappointed to learn of this situation from your recent visit and want to start off by apologizing for the poor experience. If you would be willing, we would like to discuss this service visit in more detail and try to give you a better resolution. When you have a chance, please reach out to me directly via text at (331)212-6803 or by calling our dealership at (630)851-2500 and we will do our best to make this better. We always look for opportunities for our team to improve so I hope to hear from you. Rebekah Whitlock Customer Care Representative Napleton's Valley

Feb 10, 2023 -

Napleton's Valley Hyundai responded

Hello, My name is Rebekah and I am the customer care representative for Napleton's Valley service department. We are so disappointed to learn of this situation from your recent visit and want to start off by apologizing for the poor experience. If you would be willing, we would like to discuss this service visit in more detail and try to give you a better resolution. When you have a chance, please reach out to me directly via text at (331)212-6803 or by calling our dealership at (630)851-2500 and we will do our best to make this better. We always look for opportunities for our team to improve so I hope to hear from you. Rebekah Whitlock Customer Care Representative Napleton's Valley

Mar 08, 2023 -

m55ford59 responded

I will happy to speak with you. You can contact me after 4:30 CST any day. My contact number is 630-747-6394. Sincerely Maria Ford

January 26, 2023

From the purchase of my Tuscan SEL to my first oil change - Napleton's staff has been fantastic. I would certainly refer my family to them. More

by Thomas Reamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Grosch
Jan 28, 2023 -

Napleton's Valley Hyundai responded

Hello Thomas, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 21, 2023

Good inventory. The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers tak More

by Tucson717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pearson Service Agent
Feb 10, 2023 -

Napleton's Valley Hyundai responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (630) 851-2500 so we can work towards a resolution. We look forward to hearing from you.

January 16, 2023

I would be wary of Napleton Valley Hyundai. I didn't buy my car there because they lowballed my trade-in and increased the MSRP by 5k due to a market adjustment. I found another Hyundai dealers More

by paulhanft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew - Service Manager
Jan 19, 2023 -

Napleton's Valley Hyundai responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (630) 851-2500 to discuss this further.

Jan 19, 2023 -

paulhanft responded

I had complained on the app Nextdoor about their service dept, and much to my surprise the General Manager reached out to me. He offered his personal cell phone and promised to make things right. Well, he certainly did, he suggested bringing it in the next day and offered me a loaner car while my car was being serviced. They serviced the car and it was ready that same day. I appreciate the fact that Al and Dan cared enough to reach out and make things right, that is all you can ask for. I appreciate what they did and I will be returning when I need service.

Jan 23, 2023 -

Napleton's Valley Hyundai responded

Thank you for letting us know about your recent visit to Napleton's Valley Hyundai. Thank you for leaving feedback. Please reach out to us at (630) 851-2500 if you need any in the further.

December 27, 2022

Pleasant experience during purchase and maintenance. John Pearson in the service department goes above and beyond. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pearson
Dec 29, 2022 -

Napleton's Valley Hyundai responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Napleton's Valley Hyundai. Safe travels!

December 03, 2022

Service agent was great and I truly never seen anyone with better customer service. Sent me a video regarding service to be performed. Offered transportation to a destination during service wait. Persona More

by daveseagolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcilazo
Dec 05, 2022 -

Napleton's Valley Hyundai responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 30, 2022

Eddie D. in service was very communicative and friendly. He got me a rental right away and had my car repairs done in a timely matter. More

by ct81189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Dumas
Dec 01, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 17, 2022

Customer service is disappointing. Leasing a Genesis GV70 and hoped for white glove treatment since this is their luxury line but service and care have been lacking. Had regular mainte More

by LydH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Nov 23, 2022 -

Napleton's Valley Hyundai responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to us at (630) 851-2500 and we will work with you personally in rectifying the issues you experienced.

November 17, 2022

Napleton Valley Hyundai is the place to go when you are in your feelings because you have car trouble. My service advisor, John Pearson, was pleasant, knowledgeable, and very informative regarding service More

by My ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pearson
Nov 22, 2022 -

Napleton's Valley Hyundai responded

Thank you for taking the time to leave a review for us at Napleton's Valley Hyundai. We're happy we could meet your expectations! We hope you continue to choose us for all your automotive needs! Take care!

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