Napleton's Valley Hyundai - Service Center

Excellent service from purchase to maintenance of your car. The very friendly workers are always willing to help you. car. The very friendly workers are always willing to help you. More

We brought in our 2017 Sonata in for service work and met by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so v by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so very pleasant.. More

Thank you Eddie for the GREAT service I always receive you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. I have been going to Napelton for over 10 years along with all my other family members and I have always been treated with more then 5 star service Also a big shout out to George the Service Director always make sure all my concerns are met All they guys I have had the pleasure to encounter, have all been outstanding including Al the GM . Thank you all for always reassuring that my cars all of my family members drive are safe. YOU GUYS ARE THE BEST IN THE BUSINESS More

Staff always friendly and very clean facilities. always top notch service. Never a bad experience always top notch service. Never a bad experience More

Since covid started it has been really difficult to get my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immedia my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immediately addressed the purpose of my visit upon my arrival. I was in and out, this gave me enough time to rest before my next shift. Thank you! More

My advisor John Pearson was very helpful explaining everything concerning my car repairs. I highly recommend him and truly appreciated all his help. Also, both of the young ladies working in the cashie everything concerning my car repairs. I highly recommend him and truly appreciated all his help. Also, both of the young ladies working in the cashier office were very friendly. More

I brought my vehicle in for a simple oil change and free brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be coming back to this dealership. More

From the purchase of my Tuscan SEL to my first oil change - Napleton's staff has been fantastic. I would certainly refer my family to them. - Napleton's staff has been fantastic. I would certainly refer my family to them. More

Good inventory. The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers tak The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers take a hard line and are reluctant to move off their asking price, which is above MSRP. Don’t come to this dealership if you are t willing to walk away from their bottom line, including their push for additional warranty and maintenance packages. It took me 3 visits to get a price I could accept. The service department is pretty good. I’ve had only one appointment, and the experience was ok. More

I would be wary of Napleton Valley Hyundai. I didn't buy my car there because they lowballed my trade-in and increased the MSRP by 5k due to a market adjustment. I found another Hyundai dealers I didn't buy my car there because they lowballed my trade-in and increased the MSRP by 5k due to a market adjustment. I found another Hyundai dealership that sold me the car for MSRP and offered me significantly more for my trade-in. So, i thought I would take my car for service at Napleton due to the fact it is only a couple of miles from my home. First I had a 3:30 appt. and didn't get to talk to my advisor till almost 4:00, despite numerous employees walking past me and ignoring me. I brought the car in for a complementary ( under warranty ) oil change. After it took them almost 2 hours to perform the oil change, they informed me I had a bad oil pan gasket and it needed changing, but couldn't do it that day. That was no problem, I understand. I scheduled to bring it in the next week. In the meantime two days later from an oil change on a Sunday morning, I notice a large puddle of oil under my car. I had it towed to the dealership on Monday morning and it was a loose plug or cracked plug, they claimed it was defective. I have had many oil changes and this has never happened to me before, but no problem, everyone makes mistakes. The problem is no apology and they didn't acknowledge the mistake. When I picked up the car I asked if they fixed the gasket ( separate issue ) my advisor said "they couldn't fix it because it actually wasn't leaking and Hyundai wouldn't authorize it. Although they acknowledged the gasket needed changing. When I called the service manager the next day and spoke to him he said he would look into it and get back to me. He has yet to get back to me, its been a week and I'm not holding my breath. Another separate issue, I spoke to an advisor about a problem I had experienced with my front collision warning system, and his advice was to turn it off. I recently jumped on a Hyundai forum and discovered it is a problem and the sensors could be misaligned. This was a major safety issue. In summary, I feel Napleton Hyundai does not really want to handle warranty work and severely lacks customer service skills. I have made Hyundai USA aware of their poor service and will be taking my car to another dealership. If your looking to buy a Hyundai I suggest Ettleman Hyundai. Paul Hanft More