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Napleton's Valley Hyundai - Service Center
Aurora, IL
346 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
346 Reviews of Napleton's Valley Hyundai - Service Center
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April 25, 2023
Mike has always treated us well, never oversells, spot on with diagnosis. Fair. I think dealer pricing, while not cheap is reasonable. And I've never had to return for a follow-up on the same thing with diagnosis. Fair. I think dealer pricing, while not cheap is reasonable. And I've never had to return for a follow-up on the same thing More
by temp2013
Employees Worked With
Mike Manning
April 20, 2023
Just had warranty work and they did a good job. Paul the manager made my whole experience amazing. I come all time and wow the difference is he making. He made my car look brand new now I want to t Paul the manager made my whole experience amazing. I come all time and wow the difference is he making. He made my car look brand new now I want to trade it in! More
by philbarone1957
Employees Worked With
Paul Balice
April 07, 2023
The customer service within the sales team and service teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real t teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real time” status updates by text were greatly helpful. More
by gcetera
April 06, 2023
Excellent service from purchase to maintenance of your car. The very friendly workers are always willing to help you. car. The very friendly workers are always willing to help you. More
by daniela.morales41
Employees Worked With
Other Employees :
Dion Allen, Bryan Waggoner
March 23, 2023
We brought in our 2017 Sonata in for service work and met by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so v by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so very pleasant.. More
by rcheehy
Employees Worked With
John
March 15, 2023
Thank you Eddie for the GREAT service I always receive you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. I have been going to Napelton for over 10 years along with all my other family members and I have always been treated with more then 5 star service Also a big shout out to George the Service Director always make sure all my concerns are met All they guys I have had the pleasure to encounter, have all been outstanding including Al the GM . Thank you all for always reassuring that my cars all of my family members drive are safe. YOU GUYS ARE THE BEST IN THE BUSINESS More
by J page
March 06, 2023
Since covid started it has been really difficult to get my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immedia my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immediately addressed the purpose of my visit upon my arrival. I was in and out, this gave me enough time to rest before my next shift. Thank you! More
by Steelhoward
Employees Worked With
Paul Balice
