Napleton's Valley Hyundai - Service Center

Jim Caulton, service manager, got us in on time; took care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visi care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visit and we now feel confident with this dealer's personnel & dedication to their products. Sam Baylor, our salesperson, also met us while we were there for service. What a positive guy! Served us coffee, ask about our experience with new vehicle, said to call him anytime we needed help with an issue. Comforting!! The only reason for this review was that for our recent visit, we were totally satisfied for the reasons stated above. More

Right on time with appointment. Fixed problem and called had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly. More

My 2014 Elantra was in for a Xylon treatment. Jim, my Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. S Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. Since changing ownership, the entire staff at Napleton Vally Hyundai has gone overboard to be as accommodating to their clients as possible. A pleasant experience! More

Great service. Jim is extremely friendly and helpful. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. More

David Ketza, Service Advisor at Napleton Valley Hyundai 630-851-2500 ext 149 and Andrew Newhall were extremely helpful to fixing my 2010 Hyundai Sonata Limited 4D Sedan. Exceptional value and service as th 630-851-2500 ext 149 and Andrew Newhall were extremely helpful to fixing my 2010 Hyundai Sonata Limited 4D Sedan. Exceptional value and service as they met every promise for replacement parts, time of service and pickup; they follow rigid guidelines for their service work. More

I arrived without an appointment for an oil change. They were busy,but still got my car done in very little time. Would truly recommend, great service. Thank you were busy,but still got my car done in very little time. Would truly recommend, great service. Thank you More

From the moment I drove into the service drive David was there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he wo there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he would be back to advise me of the mechanics findings. It was discovered I was certainly in need of some repairs. David came to see me with the mechanic and explained what needed to be done and how long it would take to get all the work done. To my surprise I was offered a loaner and was able to move forward with my day. David called me to provide me with updates as the work progressed and when the work was completed. My car was ready when I arrived and had been washed as well. David met me in the service drive and asked if I had any questions and thanked me for my business. This dealer is a bit out of my way as I live in the town of Cicero but the service I receive here makes it worth the trip. David's customer service skills are exceptional and very much appreciated! I will be back! More

Tony was extremely helpful and was able to provide a simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. More

I had my car in for service because of problemswith the garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride o garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride on their shuttle to Calvary Church because of my time constraint. They do go out of their way to accommodate their customers needs. I am very, very pleased with them. More

The dealership got me in and out pretty quickly and the service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come ba service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come back for my next oil change. Very friendly and didnt try to push too much on me, which was my fear as a single mom. Thanks Joel! More