Napleton's Valley Hyundai - Service Center

THANK YOU JOEL ADAMES for your kindness, friendliness and help that day when I could not close my car door due the child safety lock. The other deal in Downers Grove REFUSED to help because they were closing help that day when I could not close my car door due the child safety lock. The other deal in Downers Grove REFUSED to help because they were closing and basically told me flat out I was stranded. I was literally in TEARS!!! I had my niece in my the back seat, and I WAS literally stranded because I could NOT close my car door, and obviously if you can't close your car door, you can't drive! I even offered to have my car towed to that dealer, BUT THEY REFUSED TO HELP ME so I called your dealership (I called them first because that was the number the 1800number for vehicle assistance gave me as the closest, which I did think was odd because I thought Downers Grove sounded kind of far and we were in Naperville). At least, that mean Downers Grove gave me your dealership phone number which I am VERY glad they did because you were VERY nice and you helped me RIGHT AWAY!!! THANK GOD!!! I used to live in the Chicago area, but now I live in New Mexico and drove out here by myself with my dog for an audition back before New Year's and have been here ever since. (My agent and family is here and I stayed to help family and go on a few auditions, but I miss my husband so it has been hard. I will be going back to NM in about a month or so.) But in the meantime, this trip has been really tough, and not being able to close the car door was really not helping my trip be any better, and then having the other dealership basically leaving me with no help made me feel helpless. I was not happy and so frustrated like "what else can go wrong on this trip again!" (I had two flat tires from hitting a pothole already during this trip so now this made me feel extra sensitive). Your help meant so much because on the phone, for one, I could tell you were actually LISTENING to me, and, two, you were actually interested in helping me solve my issue (unlike the other person at the other dealership that only cared about going home after closing time), and three, you gave me a suggestion of something to try to see if it would solve my issue (unlike the other person at the other dealership who said something like "well we don't know until we see what the problem is and you need to get your car towed over here but we are closing anyway"). I asked him what should I do, and he something like "well, I guess you're stuck" or "well I guess you're going to have have to stay there" or something ridiculous like that. I was in tears before I called you which is why I sounded pretty frantic when I called, especially since I was afraid you were closing too, so I was trying to talk really fast and trying to get my thoughts out and they wouldn't come out right. So thank you for bearing with me as I tried to get my thoughts out as I was so frantic! I was REALLY stressed out that day!!! AND obviously, your suggestion WORKED!!! because I was able to get my car door closed (which that guy at that other dealer could have obviously done too but chose not to do). You made SUCH a difference that day I cannot tell you!!! THANK YOU SOOO MUCH!!! Personally, I think EVERYBODY who has a Hyundai and who needs service and who is in the area should come HERE to YOUR service and NOT anywhere else because if you were able to give the kind of care ON THE PHONE to somebody the way you did and actually HELP me, I think that reflects on the kind of service you actually give when people are actually there IN your service too. THANK YOU THANK YOU THANK YOU!!!! MR JOEL ADAMES!!!! YOU SAVED ME THAT DAY!!! YOU WERE MY HERO THAT DAY!!!! Please know that!!! I literally thank God for you dear Sir!!! Your parents raised you well! I look forward to meeting you in person since I still would like to give you a small thank you gift. It is NOT anything big AT ALL. It is just a little thank you. Remember when Oprah had her show and she had her Favorite Things segment? Well, if I had my own show, this is one of the little things that is one of my favorite things. It is really small, but it is one of my favorite things so I would like to just give it to you as a thank you for making a difference! I have a couple of auditions at the moment, but after them, I hope to stop by. God bless! Thank you again! Sincerely, Cindy Chang More

Thank you for fixing my car so it's safe to drive again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. More

I had a lot of service work done & I told Jim the time I needed to leave by. The work was done before the time I had to go & Jim was a big help. Thanks! time I needed to leave by. The work was done before the time I had to go & Jim was a big help. Thanks! More

Jim Caulton, service manager, got us in on time; took care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visi care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visit and we now feel confident with this dealer's personnel & dedication to their products. Sam Baylor, our salesperson, also met us while we were there for service. What a positive guy! Served us coffee, ask about our experience with new vehicle, said to call him anytime we needed help with an issue. Comforting!! The only reason for this review was that for our recent visit, we were totally satisfied for the reasons stated above. More

Right on time with appointment. Fixed problem and called had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly. More

My 2014 Elantra was in for a Xylon treatment. Jim, my Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. S Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. Since changing ownership, the entire staff at Napleton Vally Hyundai has gone overboard to be as accommodating to their clients as possible. A pleasant experience! More

Great service. Jim is extremely friendly and helpful. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. More

David Ketza, Service Advisor at Napleton Valley Hyundai 630-851-2500 ext 149 and Andrew Newhall were extremely helpful to fixing my 2010 Hyundai Sonata Limited 4D Sedan. Exceptional value and service as th 630-851-2500 ext 149 and Andrew Newhall were extremely helpful to fixing my 2010 Hyundai Sonata Limited 4D Sedan. Exceptional value and service as they met every promise for replacement parts, time of service and pickup; they follow rigid guidelines for their service work. More

I arrived without an appointment for an oil change. They were busy,but still got my car done in very little time. Would truly recommend, great service. Thank you were busy,but still got my car done in very little time. Would truly recommend, great service. Thank you More

From the moment I drove into the service drive David was there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he wo there and ready to help. He explained in detail why I received the recall notice for my vehicle. He escorted me to the waiting area and told me he would be back to advise me of the mechanics findings. It was discovered I was certainly in need of some repairs. David came to see me with the mechanic and explained what needed to be done and how long it would take to get all the work done. To my surprise I was offered a loaner and was able to move forward with my day. David called me to provide me with updates as the work progressed and when the work was completed. My car was ready when I arrived and had been washed as well. David met me in the service drive and asked if I had any questions and thanked me for my business. This dealer is a bit out of my way as I live in the town of Cicero but the service I receive here makes it worth the trip. David's customer service skills are exceptional and very much appreciated! I will be back! More