Napleton's Valley Hyundai - Service Center

Should have ran the other way after day 2 On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her ow On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her own money she had been saving, to be able to get this car. Both me and my husband have bought cars from Gartner, so we felt we would get the same service under the new owner and we were confident with our prior services we had buying both of our new cars. We purchased her a used 2011 Elantra with roughly 40,000 miles. This has been a nightmare from the start. I should have left the dealer after the shady work of the Finance person (Urban). We started out with Capital One, he rewrote the Contact 2 days later claiming he saved us money. The loan per the first paperwork was Capital One, when he rewrote it, it was still under Capital One. So imagine my surprise when 5th 3rd Bank contacted us about our loan, mined you our contract says Capital One. He tricked us into a Services contact that he stated to both me and my daughter that she would be getting free oil changes that was a flat out lie and then he stated I must have misunderstood him, nothing is free. She took the car in after she had put about 6000 miles on it. Now we are being told she needs 2 new tires on the front, coolant system flush and carbin air filter. They sent me back to the dealer that is no longer there. I spoke with the used car manager Bob and the Service Manger Joel. Per the services manager, the information my daughter was given was correct. No one seemed to care, I feels like they were trying to take advantage of us. I asked for a copy of the Certified Pre-Owned check list and to my surprise I get a check list dated 9/2/2014 the same day we purchased the car. How do you pre certify a car on the same day you sale it. As a consumer I would think the pre certification is prior to the sale of the car to make sure any work that is needed , can be done prior to putting the car on the sales floor. I am very disappointed with the treatment we have received with this dealership and will not be buying or referring anyone to this location. I came here because of our prior relationship with Gartner Hyundai, and this has been a very bad experience. I hate paying people to mistreat me. I hope someone contacts regarding this post. More

Brake issues Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booste Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booster failure and they were happy to complete it under warranty and provided a loaner. Great department, keep it up dudes More

RADIO AND CD PLAYER. RADIO DRAINED BATTERY WITH ENGINE OFF, SENT RADIO TO CALIFORNIA TO BE FIXED.TOOK FOUR WEEKS. PUT BACK IN YESTERDAY. STILL BROKE. WHY WOULD SOMEONE FIX SOMETHING WITH OUT CHECKING OUT HIS SENT RADIO TO CALIFORNIA TO BE FIXED.TOOK FOUR WEEKS. PUT BACK IN YESTERDAY. STILL BROKE. WHY WOULD SOMEONE FIX SOMETHING WITH OUT CHECKING OUT HIS WORK. CAN NOT UNDERSTAND WHY I COULD NOT GET A NEW RADIO OR WHY IT HAD TO BE SHIP TO CALIFORNIA. NOW I GUESS I WILL HAVE TO WAIT ANOTHER 4 WEEKS.MAKES YOU WONDER ABOUT HYUNDAI PRODUCTS. MR. DANCA More

Great overall experience I got a flat in the morning and had to get my tires changed asap and upon arrival Jim took charge in getting my service expedited. He was very informa I got a flat in the morning and had to get my tires changed asap and upon arrival Jim took charge in getting my service expedited. He was very informative and helpful and would highly recommend him for handling your service needs! More

Multi-point inspection Jim Caulton was courteous and professional. The service was performed in the time frame given and I was on my way. I highly recommend the Napleton D Jim Caulton was courteous and professional. The service was performed in the time frame given and I was on my way. I highly recommend the Napleton Dealership. More

Waste of time I first went in there for a SCHEDULED oil change. It took more than 2 hours!!! I just did oil, no tires, no inspection. My paint started to bubble and I first went in there for a SCHEDULED oil change. It took more than 2 hours!!! I just did oil, no tires, no inspection. My paint started to bubble and rust when the car is only 6 months old. I called no one was able to help. I left a message for the service manager no help at all. Even though i live closer to napelton, they will no longer receive any business from me. i will be driving an extra 15-20 min to gerald hyundai from now on. I work in the car business and have never experienced or seen such terrible customer service. Good bye napelton. More

Hyundai repair Santa Fe has been in this service bay for the past two weeks. Vechicle went in for a loose radiator hose. We were told by Jim that we needed a new wat Santa Fe has been in this service bay for the past two weeks. Vechicle went in for a loose radiator hose. We were told by Jim that we needed a new water pump, radiator and due for timing belt since the engine was being dismantled. $2200 worth of 'repairs'...and my car is in worse shape now than when I brought it in. Immediately upon driving it home after it was paid for and released by Jim we noticed a loud noise and engine vibrations. The service dept was called the next day and we were told 'the new parts needed to settle in' . The noise continued and we went back and directly confronted the service mgr. He got near the car and smelled radiator fluid. He then drove it briefly commenting that it wasn't running correctly. He was surprised it was released back to us in that condition and vowed to make it right. That was a week ago. We contacted service regularly and rec'd no calls back.When we did talk to someone we were told that they were trying to figure it out. We again stopped by Saturday and upon driving it the svc mgr still said it wasn't right. Today after 5 pm-upon stopping by-because he said Monday morning he would contact engineering and we would have our car today...it was covered in snow...in the lot! All we want is our car back in the same GOOD condition that we surrendered it over to you. We are out a vechicle and 2200 dollars and would be hard pressed to ever have a vechicle serviced in your facility again..please resolve this..we have been patient enough..TheMcQuaids More

I believe the Service Center needs to be completely re-done when it comes to Customer Service. When you pull your car into the Service Center, you should be greeted by a Service Advisor and not hav re-done when it comes to Customer Service. When you pull your car into the Service Center, you should be greeted by a Service Advisor and not have to go into the office and wait for someone to help! My daughter and I stood around and watched people work until Jim said can I help you. Thanks Jim for noticing us standing around since others didn't I guess. For this particular appointment, I called and made an appointment over the phone, which was not an issue at all as it was just a routine oil change. I arrived 15 minutes early only to see my car not move for well over an hour. After almost 1.5 hours of waiting, I finally asked Joel to check on it since he was in the lobby, which he did and I do appreciate since I was with my daughter. He came back out after 5 minutes and said he could wash it, but that would be another 15-20 minutes if I wanted. At that point, I opted out and said just pull it around so I could leave. While this was only a routine oil change, I wasn't impressed at all at how this system works since I made an appointment and it should not take 1.5 - 2 hours to do an oil change. While everyone can make excuses on every given day, please don't promise someone something you can't deliver since I was told one thing and had to get answers on my own as that's poor customer service. More

Part of buying a new car is the overall experience you have with the dealership and their employees. Hyundai’s’ motto is that Hyundai offers you “the total buying experience” and Napleton Valley Hyundai i have with the dealership and their employees. Hyundai’s’ motto is that Hyundai offers you “the total buying experience” and Napleton Valley Hyundai in Aurora does just that! It brings me great pleasure that I write this review to commend Dave Ketza and the Napleton Valley Service Department for their superior customer service I received each and every day. I visited the dealership on March 14th, 2014 for my routine oil change and inspection, as well as shopping for a new SUV to purchase. All my anxiety and worries, however, soon disappeared as Dave Ketza greeted me politely and directed me to right personnel in their sales department. When asked by the sales department if I wanted to test drive the vehicle, I asked if Dave from their service department would be able to accompany me on the test drive, which they happily agreed. He was honest and forthright and explained all the features and changes Hyundai has made with their new vehicles. After just a couple hours, I was not only driving away in the car I brought in for routine maintenance, but also with a new 2014 SUV. Dave was also kind enough to not only waive the bill of my oil change and inspection for the vehicle I brought in for service, but also had their technician thoroughly wash and vacuum my vehicle as a courtesy. They also made sure my new purchase was in immaculate condition... (filled the gas tank, made sure all added accessories were installed and ready to drive off the lot). Their simple token of gratitude from Dave and the service department team, is just a small example, on how Napleton Hyundai goes above and beyond to not only service Hyundai vehicles but their customers and owners too! Given this heartwarming experience, it is important that the Napleton Valley Staff recognize and commend Dave and their entire team for the excellent service and the lengths he went through to ensure not only an excellent service experience, but the “OVERALL TOTAL BUYING EXPERIENCE.” I look forward to the ongoing relationship with Napleton Valley Hyundai and their service department! ~Diana Vlad More

Jim was quite helpful and kind when working with my car. He was able to give the rundown of what service I will need in the near future, as well as what I was working with for this visit. I appreciated his He was able to give the rundown of what service I will need in the near future, as well as what I was working with for this visit. I appreciated his kindness and candor while we discussed my vehicle's needs! More