Napleton's Valley Hyundai - Service Center

My service advisor Tara Grosch is the reason for my 5 stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was only up sold on items needed so I felt no pressure. The only negative was the construction. I was a waiter and there was construction going on in the customer area. It was extremely loud. I understand it needs to be done.. but maybe your crew could have waited for the drilling and hammering until after hours or before. Thank you Laura More

Adviser John Pearson was excellent. Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred on Thursday pm. Car completed in one day from tow on. Communication excellent. Drove home to St Louis; performed great. More

The service department is horrible. Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They t Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They then told my wife and I it was the starter. Wanted 750.00 to replace. This car is only 5 years old. We purchased two cars for here and taken all are maintenance on the vehicle to Napleton. But after being shafted by the device department . I will no longer take my vehicle there and I will no longer have anything to do with Napleton. Before this, Napleton was my number 1 dealership. More

Brought vehicle in for service. Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in the cup holder. Very, very disappointed in the unprofessional and dishonest behavior. More

Thry are under renovation now. I am sure they will come stronger and more customer centric as they are. I am sure they will come stronger and more customer centric as they are. More

Excellent customer service by Dan service advisor related to Luxcare follow up work today. He patiently listened to understand the need, and proposed and implemented solution which satisfied us fully. Thanks to Luxcare follow up work today. He patiently listened to understand the need, and proposed and implemented solution which satisfied us fully. Thanks. More

Great dealership with knowledgeable sales dept selling an excellent car. Service dept is busy but gets the job done as promised. excellent car. Service dept is busy but gets the job done as promised. More

The team (both sales and service) is very friendly and professional. They follow up on queries and have exceeded turn around times in Service. professional. They follow up on queries and have exceeded turn around times in Service. More