Napleton's Valley Hyundai - Service Center

Napleton Valley Hyundai delivered solid service and left me feeling better about choosing them as the supplier of my used car. me feeling better about choosing them as the supplier of my used car. More

November 15, 2023 I took my car(2017 Hyundai Sonata) to Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tel Napleton/Valley Hyundai in Aurora IL. Per the service manger John(I think he was the manager) he was really nice professional and as far as I can tell tried to help me. The Hyundai had a recall on the engine up to I think John said 120,000 miles. My engine went out I had the car towed there it took them about a week or so to tell me that it was not covered under the warranty due to neglect. They ask me for maintenance receipts, and I stated I do not have maintenance receipts for every oil change b/c I did not know A) there was/or was going to be a recall and B) I didn't know it was necessary to keep oil change receipts, especially having the car already for 5 years. my first issue was it a recall or a warranty b/c to my understanding it was a recall which means that Hyundai already knows these engines are faulty in some regard. My second issue is how am I penalized for not have maintenance receipts for again something that Hyundai already knew was faulty and was going to be an issue in the near future. I feel was unjust and now they want me to pay $8000+ for a new engine. Again if it was a recall then it should have been just that and my engine should have been repaired per the recall. No negligence on my behalf, I did not buy this car brand new and I got oil changes very regularly. Again the services manager was very polite and professional and this review has no affect or bearing on him. Thank you More

Always get great service in the service department. Never pushy about other things I don’t want Never pushy about other things I don’t want More

Just wanted to thank Darek Kordes for great Service. Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after Communication was great with me regarding my service appointment. When my quoted time frame was nearing, I was informed of a slight delay. Soon after, I Received my Multi point inspection report via a text on my phone and as I was reviewing the report moments later Darek was there going over everything. Thanks again. Great Job!!! More

Very good service. Didn’t wash my car. Waiting area didn’t have water. Service rep very nice Didn’t wash my car. Waiting area didn’t have water. Service rep very nice More

Took our Hyundai in for service and got to deal with Darek Kordes for the first time.Once I broke the ice with him,me being older than dirt and him being a wee bit younger,I soon realized he knew his st Darek Kordes for the first time.Once I broke the ice with him,me being older than dirt and him being a wee bit younger,I soon realized he knew his stuff and sounded like he would take care of our car,my wife and me very well.So,he did exactly what he said he would plus a few extra things which,truly made this visit go better than all the ones before since 2019 when we bought this Hyundai from Napleton.He did a super great job for us so we will look forward to seeing him many times in the future. Ask for him if you can.He really cares and does his job for you well. Thanks,Darek for everything. Elaine and John Adamek More

Excellence service . I recently had my car serviced at this dealership. The staff was friendly, knowledgeable, and kept me informed every step of the way. Thanks I recently had my car serviced at this dealership. The staff was friendly, knowledgeable, and kept me informed every step of the way. Thanks More

I was a walk-in and was able to get all of my services completed in a timely manner and my advisor was very friendly and helpful. Thanks so much! completed in a timely manner and my advisor was very friendly and helpful. Thanks so much! More

Really great and timely service. Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! More

My service advisor Tara Grosch is the reason for my 5 stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was only up sold on items needed so I felt no pressure. The only negative was the construction. I was a waiter and there was construction going on in the customer area. It was extremely loud. I understand it needs to be done.. but maybe your crew could have waited for the drilling and hammering until after hours or before. Thank you Laura More