Napleton's Valley Hyundai - Service Center

Excellent service Upon arriving I was greeted immediately. Did not feel rushed. Mike Nicoletti listened to my concerns got my information and assured me my car would be Upon arriving I was greeted immediately. Did not feel rushed. Mike Nicoletti listened to my concerns got my information and assured me my car would be taken care of right away. Offered to wash my car (I had just travelled a thousand miles so it was very dirty). Offered to have the shuttle drive us to a local restaurant for breakfast. Called and kept me posted and was very courteous and informative when picking my car. I have been a service consultant at dealerships for 25 years and was never more impressed with service than I was today. Thanks for a great experience!! More

Service Experience A+ Napleton's Service department does it right! Staff friendly and knowledgeable. The new customer service lounge is an awesome place to catch up on work Napleton's Service department does it right! Staff friendly and knowledgeable. The new customer service lounge is an awesome place to catch up on work, sit back relax, or watch TV. They offer a variety of beverages. Todd Joyce worked with me on my last service visit. Todd was professional and kept me updated on the progress of my car. Excellent communications explaining diagnostic results, along with suggestions. No pressure. Thanks Napleton's Valley Hyundai and Todd! More

Excellent Service & Customer Care Our car was taken in to Napleton Valley Hyundai for a problem with the ignition switch locking up. I was really impressed with the professional and fr Our car was taken in to Napleton Valley Hyundai for a problem with the ignition switch locking up. I was really impressed with the professional and friendly service that Todd Joyce provided. Hats off to Todd! More

Very Satisfied. I was very happy after I received a service at Napleton's Valley Hyundai becasuse they were very kind and professional. The waiting room was awesome. I was very happy after I received a service at Napleton's Valley Hyundai becasuse they were very kind and professional. The waiting room was awesome. More

Professionalism and Experienmce Service Department My wife and I are on our 2nd. Hyundai Santa Fe and fully expect our 3rd. from Napleton's located in Naperville. Buying a car can be and is stressful, My wife and I are on our 2nd. Hyundai Santa Fe and fully expect our 3rd. from Napleton's located in Naperville. Buying a car can be and is stressful, but I found purchasing a car here to be an experience that knowing the support for maintenance after the sale to be the main reason for coming back. I have the pleasure of talking to everyone in the Service Department that I came across. I found all to be courtesy and helpful regardless my needs. I would like to point out one person in particular that I have gotten to know over the years who made servicing my car easy and workable around my personal and business schedule, Mr. Tony Derka. When a need arises to bring in my car he responds immediately and insures when I arrive that my visit is quick and easy. He keeps me informed as to the progress of the maintenance either as a customer sitting in the new waiting area or calling me as I drive around in a loaner that Tony has arranged for me. As a Real Estate agent, my ability to respond to my customers is foremost in my mind when I leave my car it gives me a good feeling that Tony cares as well. To date, when I am promised my car it has always been accurate with no surprises. My wife and I feel strongly that Napleton's has treats us as part of their family. Tony makes sure when we leave that he is a phone call away. Our hats off to Napleton's, employees, and Tony!! Kudos to all. Mike & Kathy Pagnano More

Servicing of Vehicle I needed recommended service on my vehicle and Tony was my Advisor. He greeted me right away and went over all services that were needed. He also expl I needed recommended service on my vehicle and Tony was my Advisor. He greeted me right away and went over all services that were needed. He also explained what was going to be done, how long it would take and then recommend other services that I may need. Tony was the type of person I would like to have working for me. He listened very well and made sure of my needs. Napleton's Hyundai is lucky to have Tony in their service department. I give Tony 5 stars. Thanks Tony. More

SERVICE VISIT I took my car in for regular maintenance. Todd Joyce, the service rep, was professional, courteous, and very helpful. I waited in the new waiting room I took my car in for regular maintenance. Todd Joyce, the service rep, was professional, courteous, and very helpful. I waited in the new waiting room, which was beautiful. My waiting time was short and the service was completed to my full satisfaction. Overall it was an excellent experience. More

2015 Hyundai Sonata Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover Two weeks after the purchase I realize the passenger door handle wasn't working correctly and the passenger seat was showing the foam under the cover of the seat. They told me the seat fabric is normal, all of the Sonata's that I saw don't have this showing. I contacted my salesman straight away, had service check the car out, Greg in service ordered a new handle, and then found it wasn't the handle, it was a defective part under the dashboard, we left the car in for service. My salesman got a loaner car for me right away, they said it was going to take a while to find the problem, so they kept the car over night. The next day the car was fixed, all good there. I made a comment over and over to keep my car clean in and out. On the passenger side top of the dashboard there were scratches and marks, not sure how the mechanic did this, I just know this was the area where they had to remove the part from. Being the top of the dashboard is a rubber like substance, it will have these marks for the duration of the time I own the car and hope the passenger seat doesn't get worse looking. I contacted Steve my salesman right away, he and a porter tried to fix the issue concerning the dashboard, but could not, this is a new car, and now to me there is no new car feeling. I do trust service with their work, I just wish that they were a bit more careful with taking car of the interior of the car. Steve Cree did offer to have the interior shop correct the marks on the dashboard. I will take him up on that. More

Service Area Upgrade I worked with Greg in the service department and he was polite and helpful. I have to mention that the new lounge area is quite impressive. Been a Hyu I worked with Greg in the service department and he was polite and helpful. I have to mention that the new lounge area is quite impressive. Been a Hyundai customer since a looong time and was pleasantly surprised with the nice lounge area with amenities (water, starbucks coffee, juice packs and cell phone chargers, amongst other things). More

Service was out of this world! The service department, especially Tony were outstanding. Very freindly, responsive and willing to communicate every step of the way. There were no su The service department, especially Tony were outstanding. Very freindly, responsive and willing to communicate every step of the way. There were no suprises and the car was done on time. Tony did a great job "keeping me in the loop" every step of the way! Highly recommend and will remember my experience on my next purchase. THANK YOU! More