Napleton's Valley Hyundai - Service Center

Broken service appt Set appt for 5k oil change and service at 10:20a Saturday 9/17. Waited 30 minutes in car line to get to the service bay. Told it would be 2 hours for Set appt for 5k oil change and service at 10:20a Saturday 9/17. Waited 30 minutes in car line to get to the service bay. Told it would be 2 hours for the oil change. Asked why with an appt the wait. Was told we are busy. Asked why they weren't honoring the appt time? No further explanation. Took Icarus to car wash and they did the oil change. Never received an apology or phone call to re-schedule. Sent 3 emails to Murphy with no response. More

Pleasant and easy Shannon did a great job. I hope that she remains easy to work with and doesn't turn into someone who is shady or pushy. Shannon did a great job. I hope that she remains easy to work with and doesn't turn into someone who is shady or pushy. More

Best dealership you could ask for Most people assume that when it comes to going to a dealership the one and only goal no matter what is to make the sale. Napleton Valley Hyundia's emp Most people assume that when it comes to going to a dealership the one and only goal no matter what is to make the sale. Napleton Valley Hyundia's employees, from the sales floor to the service department, to management... were the most caring helpful people. I had issues with my current car due to going to Pugi, who only cares about the sale, lied, as well as didn't enter something correctly and eventually a huge bill I was not responsible for went to collections. I couldn't get ahold of anyone to fix the problem for 6 months. I wanted to end my lease early and went to Napleton explained my situation... not great credit, ending lease early, no cosigner... and they did everything they possibly could to help me get out of my current car which I was very unhappy with and into something reliable safe and worth the money. My monthly payments were not worth what I was driving. On top of everything I needed new roaders. I was so upset, nothing was going right. The service gentleman took care of the whole cost. Didn't tell me until he said okay your done all fixed we took care of it all. I started crying of happiness. Every employee in that dealership treated me as a person, and the sale was the last thing on their mind. I will write a review on every website telling people that this dealership is not like others. They care about you, your situation, and every single person will do everything in their power to make whatever you need, happen for you. More

Service I have been to this dealer several times for service for my Sonata and this was the best experience so far. Todd was awesome. He kept me informed and I have been to this dealer several times for service for my Sonata and this was the best experience so far. Todd was awesome. He kept me informed and went above the call of duty. He arranged a pick up for me when I had no one else to take me to get my car. This goes a long way for me in customer service. I know since I am in the same type service. Thanks again More

Emissions Check; Service Warranty My 2011 Santa Fe failed an emissions test and also had front end issues. Tony Derka provided outstanding service advisement and consistently updated My 2011 Santa Fe failed an emissions test and also had front end issues. Tony Derka provided outstanding service advisement and consistently updated condition and status of the diagnostics and issues addressed by Napleton's Service Group. I am very happy with the service provided and highly recommend this service center. More

First Class Service Excellent service visit as always. Went in for an oil change and inspection, they found the source of the annoying squeak fairly quickly. They recomme Excellent service visit as always. Went in for an oil change and inspection, they found the source of the annoying squeak fairly quickly. They recommended other services, but Tony was careful to tell me which ones were really necessary, and helped me decide on what else I should do. Will definitely be going back. More

Oil change/ vehicle wash Got in early, service people were right there to take my car and help with the paperwork. Car under warranty for service, so it was easy. People were Got in early, service people were right there to take my car and help with the paperwork. Car under warranty for service, so it was easy. People were extremely friendly, and the new waiting area was totally amazing. I would go no other place for service on my car. More

Service for my 2005 Hyundai rear wiper motor The service department was polite and explained what needed to be done besides my rear wiper motor replacement. I felt they were honest with me. My hu The service department was polite and explained what needed to be done besides my rear wiper motor replacement. I felt they were honest with me. My husband is in hospice and unable to help me take care of the car. They gave me a car to use while mine was being serviced. The girls at the desk were very nice to me but I'm afraid I did not get their names. All the people I came in contact with were respectful. More

Service review I am very pleased with the service department at Napleton Hyundai and experience working with Todd Joyce. He was thorough going over the preservice I am very pleased with the service department at Napleton Hyundai and experience working with Todd Joyce. He was thorough going over the preservice process and explaining what was completed afterward. More

Great experience when I brought my car in for maintenance Service area was clean, bright and well maintained. Service people were courteous, knowledgeable and on time. I was walked through the process even ta Service area was clean, bright and well maintained. Service people were courteous, knowledgeable and on time. I was walked through the process even taking me to customer service. On a scale of 1 to 10, I would give them an 11. More