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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
343 Reviews

343 Reviews of Napleton's Valley Hyundai - Service Center

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June 26, 2020

Glad I came to see the Hyundai’s here. I met Jose and he was very kind and very knowledgeable on the vehicles. Listed my must haves and found the exact car for me. They allowed me to take vehicle home for m More

by Shya.shah85
Recommend Dealer
Yes
Employees Worked With
Jose serrano
Jul 01, 2020 -

Napleton's Valley Hyundai responded

Congratulations on your new car, Shya! It is great to hear Jose was knowledgeable and pleasant to work with. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 22, 2020

I love my car, but the service department is poorly run! 1 hr 45 min w appt for oil change is inexcusable! Every time SLOW More

by Kathyt118
Recommend Dealer
No
Employees Worked With
Service dept
Jun 26, 2020 -

Napleton's Valley Hyundai responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out at (630) 851-2500 and we will do our best to make this better. We hope to hear from you soon.

June 17, 2020

Belsie did an excellent job, she helped me find the perfect car. Everyone there that day made sure me and my aunt were okay and asked if we needed anything. I recommend anyone who is getting a car to g More

by Jess
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belsie Solis
Jun 21, 2020 -

Napleton's Valley Hyundai responded

Jess, we appreciate you choosing Napleton's Valley Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 10, 2020

Very nice and friendly. Worked with us very well, and helped out a lot. Made sure we were satisfied with out perches, and made sure everything was done right. More

by Amaya
Recommend Dealer
Yes
Employees Worked With
ERIK VANDERBERG
Jun 14, 2020 -

Napleton's Valley Hyundai responded

We're glad to hear our Staff took such great care of you, Amaya! We hope we can continue to be of service to you down the road!

January 15, 2020

First oil change and supposed tire rotation Well, I went in for my first oil and filter change w/ tire rotation. So i called first to confirm if what type of service it was called and how much i More

by Shawanda P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Petrasek
January 01, 2020

Sam Zayed - great service Great service from Sam Zayed - honest about what was needed! .Took the time to chat with me about my alignment concerns when it was discovered my car More

by cherylbarnes1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Zayed
Jan 06, 2020 -

Napleton's Valley Hyundai responded

Hi Cheryl! Thanks for mentioning how Sam helped make this such a great experience! Our staff is committed to providing each of our clients with the best customer experience. Take care!

December 13, 2019

I just had my breaks done and Goran was extremely helpful in setting up the appointment and answering all of my questions. Mike in services did an amazing job. So professional and efficient. His team really More

by JelenaL
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Dec 17, 2019 -

Napleton's Valley Hyundai responded

We hope everything was handled to your expectations, Jelena. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. We hope to be of service to you again! Take care!

December 10, 2019

Kostas was extremely helpful. I came in for service and ended up buying a new car. He worked greatly with me. He went back and forth several times with finance to get the deal done. More

by soconnor6282
Recommend Dealer
Yes
Employees Worked With
Kostas Kourpas
Dec 12, 2019 -

Napleton's Valley Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 01, 2019

I had a flat tire and luckily the Napleton Valley Hyundai dealership had the tire in stock. I was able to get the new tire put on that same evening even without, of course, having a prior appointment since More

by Toucan
Recommend Dealer
Yes
Employees Worked With
Service manager Mike Petrasek
Nov 04, 2019 -

Napleton's Valley Hyundai responded

It is great to hear that Mike was able to get you back on the road so quickly! Thank you again for choosing Napleton's Valley Hyundai and we hope to see you again! Safe travels!

October 16, 2019

Best Dealership & Sales Rep Nizar It’s no wonder why Napleton Valley Hyundai was voted #1 Hyundai dealership in the Midwest, they truly are the best! I went in for a basic oil change o More

by Cc Avery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver, Nizar Assria, Aneisha Landrum
Oct 19, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car! It is great to hear Nizar and Ole were knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

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