Napleton's Valley Hyundai - Service Center

Darek really helped me with my Hyundai Sonata. A real professional and attentive to your concerns. I will be coming back! A real professional and attentive to your concerns. I will be coming back! More

I went in for service and it was a nice experience. See Darek if you need to get service done! See Darek if you need to get service done! More

I will definitely come back again! Darek helped me a lot and answered all my questions! Thank you!! Darek helped me a lot and answered all my questions! Thank you!! More

Darek was fantastic! !! 5 stars!!! I would definitely recommend going to him for service. Thank you Darek! !! 5 stars!!! I would definitely recommend going to him for service. Thank you Darek! More

Everything went smooth and Darek was very helpful. He provided me quick and detailed information to fix my problems. He provided me quick and detailed information to fix my problems. More

Service was prompt and courteous. Robles was very well explained and frequent texts kept me updated. Robles was very well explained and frequent texts kept me updated. More

I called with a few questions in regards to getting some work done for my car. Darek answered the phone and answered everything. He was very patient and informative. My schedule is all over the place and a work done for my car. Darek answered the phone and answered everything. He was very patient and informative. My schedule is all over the place and a bit hard to work with. He took the time to find a day that worked best for me to come in. Definitely will be contacting him again! More

Mr Gilbert was a good assistant ,I did like the way he was explaining and trying to make it easier to understand . thank you so much for your help and your time.. Really appreciate dealing with you… Th was explaining and trying to make it easier to understand . thank you so much for your help and your time.. Really appreciate dealing with you… Thank you More

My family has had a horrible experience with this dealership for the better part of a year. My father purchased a Hyundai Sante Fe from this dealership 4 years ago. A little over 9 months ago the v dealership for the better part of a year. My father purchased a Hyundai Sante Fe from this dealership 4 years ago. A little over 9 months ago the vehicle began burning though the oil very quickly, well before an oil change was due. We took the vehicle in to Napleton Valley Hyundai dealership after our personal mechanic suggested it might be a faulty motor and it should still be under warranty. The Service Center initially said they had to do a 2 part oil change/test to determine if the issue was the oil/motor. They failed to inform my father that he was going to have to pay for these oil changes, nevertheless, he did pay. He was instructed to return after so many miles so they could check the oil level and run the test again. When he returned for the 2nd test, he was told that they actually needed to run this "test" three times and that he would need to return once more to have the oil changed and levels checked. Each time they changed the oil, the vehicle continued burning through it at a faster rate than normal. My father checks the oil level after every oil change and realized after the last oil change about a month and half ago, that they overfilled it. Well, lo and behold, upon his return yesterday they informed him that the vehicle passed their test, and because it still had enough oil, they would not be honoring their "powertrain warranty" and replacing the motor on the vehicle, despite the fact that the first 2 times it failed the motor oil test and there was hardly any oil left when it was checked. So that's two failed tests, and 1 "passed" test. This is a pretty sneaky way of dodging their responsibilities, saving themselves some money, and leaving the consumer on the hook for fixing this car. Apparently, Napleton Valley Hyundai does not stand behind their vehicles and are unwilling to make good on their warranties, so buyers BEWARE! This doesn't even take into account the amount of misinformation they provided after each appointment, the amount of run around they gave him each time he was there, and confusion they created with their blatant miscommunication errors every time an appointment was scheduled. Suffice it to say, the technicians and managers there have their own policies on how appointments are made, whether or not a loaner is available, and when/how the work will actually be done. Stay away from this dealership as their customer service only goes as far as selling you the vehicle and getting you out the door. Their customer service does not extend past their point of sale. More

I have been a customer since 2017 and I will always be a customer. I took my 2016 Tucson today for normal maintenance. I appreciate how friendly and professional the service staff is. The customer lounge is customer. I took my 2016 Tucson today for normal maintenance. I appreciate how friendly and professional the service staff is. The customer lounge is bright, and bottled water and coffee are available while I waited. My vehicle was even ready earlier than initially anticipated. I always enjoy my visits. Today I met Elizabeth Brent in sakes. I will be sure to refer friends and family to Elizabeth for help when buying either a new or used car. Elizabeth will be who I will be asking for as well. More