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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
343 Reviews

343 Reviews of Napleton's Valley Hyundai - Service Center

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April 28, 2022

Great customer service! Would not think of servicing my vehicle anywhere else! Fast and friendly!!! More

by Kelly G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic in service
Apr 30, 2022 -

Napleton's Valley Hyundai responded

Hi Kelly, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

April 27, 2022

Quality workmanship and anxious to respond positively to any questions. They keep me well informed More

by thomas.schoen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Smith
Apr 29, 2022 -

Napleton's Valley Hyundai responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

April 26, 2022

The service advisor's Jason J. and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on More

by Arthur
Recommend Dealer
Yes
Employees Worked With
NA
Apr 29, 2022 -

Napleton's Valley Hyundai responded

Good morning Arthur! I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I would love to be able to personally assist you with making things right. Please feel free to reach out to me directly at (331)-212-6816. I hope to hear from you soon! Savannah Blaesner Customer Satisfaction Liaison Valley Hyundai

April 25, 2022

Every time I come in for service I deal with Mike Manning he is very knowledeable and understand my service needs More

by Slybradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Apr 27, 2022 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2022

I was very happy with the attention and concern I received from Eddie. I’m having an oil consumption test performed, and he’s been very helpful in explaining the process. More

by Ferda47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Dumas
Apr 25, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 23, 2022

Service rep got me in and out fast. Repair done by techs with a minimal wait. More

by Work15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Apr 25, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2022

The dealership has a clean waiting room and courteous knowledgeable staff. I would recommend this dealer to family and friends. More

by Joyceventura
Recommend Dealer
Yes
Employees Worked With
Adam Gilliam
Apr 24, 2022 -

Napleton's Valley Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2022

Mike Manning does a great job servicing my vehicles for me - always follows up timely More

by kevinslattery231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Apr 23, 2022 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

April 19, 2022

Ron Stelle took care of me after asking him to look into something I had asked 3 others about. Had my answer in 1 day and taken care of the next week. Sure happy. More

by mjryno23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stelle
Apr 23, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ron here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

April 18, 2022

Had a pleasant experience. Was well taken care of by Jason J. All the staff is friendly. More

by dguilbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jacobs
Apr 20, 2022 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear you found Jason to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

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