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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
341 Reviews

341 Reviews of Napleton's Valley Hyundai - Service Center

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June 15, 2022

Brought my car in, told them my alternator was failing and I have an Extended warranty. They told me the would work with them but later was told that it had to go to the original purchased dealership. To More

by R.lenca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Napleton's Valley Hyundai responded

Hi, we're extremely disappointed to hear that you left Napleton's Valley Hyundai unsatisfied. Please reach out to us at (630) 851-2500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

June 14, 2022

I’ve been working with the Napleton people regarding a maintenance issue. The service department has been very helpful, and concerned that I am satisfied. More

by Ferda47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Dumas
Jun 15, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2022

Napleton always does a great job. John Pearson is a great service advisor, he is friendly and keeps you updated on status of your vehicle. More

by Vikingslayer81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Jun 14, 2022 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

June 12, 2022

Service rep Eddie tried to help in every way. He was kind and courteous. I knew he care about helping me. He went above and beyond More

by maryleecasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Jun 13, 2022 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

Jun 14, 2022 -

maryleecasey responded

Eddie my service rep was awesome He was very kind and knowlegeable. He went above and beyond to heip me with the problem with my car..He kept me updated on the issues He made me feel like he cared, I will request Eddie when ever I return in the future.

June 11, 2022

Really appreciated how Dominic explained the issues with our car and what it will take to fix. All in all a pleasant experience! More

by Csesso
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic Pacucci: Five Stars!!
Jun 13, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Dominic here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2022

This dealership will get you in a car if you are committed. Ask for Luke, he was knowledgeable and helpful. The service team was great as well, Adam helped out with a drain clog issue with my AC and More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Skwiot
Jun 11, 2022 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 10, 2022

Employees are very courteous. John from service took care of me promptly, car servicing was done fairly fast. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John from service
Jun 13, 2022 -

Napleton's Valley Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 10, 2022

Great service and repair work. Second option on brakes and was told they are ok. More

by danludwig2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Pacucci
Jun 13, 2022 -

Napleton's Valley Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 09, 2022

The care and attention to our Palisade from the service department, directed by Ron Steele has been incredible. More

by bmw-1745@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Steele
Jun 10, 2022 -

Napleton's Valley Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2022

John in Service took very good care of us even though we were having a bit of an issue we were trying to resolve. More

by blosito
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Jun 10, 2022 -

Napleton's Valley Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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