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Napleton's Valley Hyundai
Aurora, IL
2,721 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,721 reviews
March 12, 2014
Everyone I worked with was great. I was made comfortable and everything was explained to my satisfaction. I am a returning costumer because of the service and treatment received before. That is way I retu and everything was explained to my satisfaction. I am a returning costumer because of the service and treatment received before. That is way I returned. More
by tpalicka
March 12, 2014
Thank you for fixing my car so it's safe to drive again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. More
by abiegon
March 11, 2014
most everything was excellent. waiting for five hours to trade in my car was very frustrating. that is the reason for both of the 4 scores I provided. trade in my car was very frustrating. that is the reason for both of the 4 scores I provided. More
by drychtarik
Employees Worked With
George Charalampous
March 09, 2014
Greg, he was knowledge and helpful with all of our questions. He was very friendly and walked us through all the cars that were available in our price range. He was professional and patient with my questions. He was very friendly and walked us through all the cars that were available in our price range. He was professional and patient with my indecisive wife. Once we found the right car for us Mike Hall walked us through the options and gave us a great deal. I will tell my family and friends about both of them. More
by Chadnccstu
March 06, 2014
I had the most pleasant time buying my latest car from Napleton's Valley Hyundai. My salesman, George Charalampous was courteous, friendly and knowledgeable. He worked with me without any pressure whatsoe Napleton's Valley Hyundai. My salesman, George Charalampous was courteous, friendly and knowledgeable. He worked with me without any pressure whatsoever. Car buying has never been so easy for me! I was treated right at Napleton's Valley Hyundai and I highly recommend that you see George, Rich and Richard if you are in the market for a car there. More
by kristinan75
Employees Worked With
Rich Marsili, George Charalampous
March 06, 2014
When you come to this dealership, you get honest dealings with friendly, fast experts. Our transaction was done without a hitch. We trust them for our vehicle needs and you should too. with friendly, fast experts. Our transaction was done without a hitch. We trust them for our vehicle needs and you should too. More
by smoothdome70
Employees Worked With
March 03, 2014
I had a wonderful experience at Napleton's Valley Hyundai! Their selection of cars was incredible and I was able to drive the perfect one off the lot that day. The entire Napleton staff was very frie Hyundai! Their selection of cars was incredible and I was able to drive the perfect one off the lot that day. The entire Napleton staff was very friendly and made it such an enjoyable process. I love my Sonata and they offered the most competitive pricing! I highly recommend this dealership. More
by jperkowski
Employees Worked With
Michael Gaddy
March 01, 2014
Jim Caulton, service manager, got us in on time; took care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visi care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visit and we now feel confident with this dealer's personnel & dedication to their products. Sam Baylor, our salesperson, also met us while we were there for service. What a positive guy! Served us coffee, ask about our experience with new vehicle, said to call him anytime we needed help with an issue. Comforting!! The only reason for this review was that for our recent visit, we were totally satisfied for the reasons stated above. More
by Paulf39
February 28, 2014
Great to work with. Had a few contract questions and we were able to work through the issues in a timely and friendly way. Great group and very understanding ande knowledgable were able to work through the issues in a timely and friendly way. Great group and very understanding ande knowledgable More
by colrebel
Employees Worked With
James Douvas
February 27, 2014
Talked with Jim and he gave me a great price. Said it included dealer tax credits. So I sold my current car and went in to buy his. He then said he no longer had the tax credits but assured me he would b included dealer tax credits. So I sold my current car and went in to buy his. He then said he no longer had the tax credits but assured me he would before end of month. Then they said the car I wanted was sold by another dealer from their car locate. When I went back in Jim said he did not need my business and the lights would not shut off if I did not buy it from him. Typical sleazy dealership and he is the type of guy who gives car dealers a bad name. So I went to another more reputable dealer and bought from them. Don't waste your time with Napleton!! More
by Krl
Employees Worked With
Jim D, James Douvas
