Napleton's Valley Hyundai

Should have ran the other way after day 2 On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her ow On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her own money she had been saving, to be able to get this car. Both me and my husband have bought cars from Gartner, so we felt we would get the same service under the new owner and we were confident with our prior services we had buying both of our new cars. We purchased her a used 2011 Elantra with roughly 40,000 miles. This has been a nightmare from the start. I should have left the dealer after the shady work of the Finance person (Urban). We started out with Capital One, he rewrote the Contact 2 days later claiming he saved us money. The loan per the first paperwork was Capital One, when he rewrote it, it was still under Capital One. So imagine my surprise when 5th 3rd Bank contacted us about our loan, mined you our contract says Capital One. He tricked us into a Services contact that he stated to both me and my daughter that she would be getting free oil changes that was a flat out lie and then he stated I must have misunderstood him, nothing is free. She took the car in after she had put about 6000 miles on it. Now we are being told she needs 2 new tires on the front, coolant system flush and carbin air filter. They sent me back to the dealer that is no longer there. I spoke with the used car manager Bob and the Service Manger Joel. Per the services manager, the information my daughter was given was correct. No one seemed to care, I feels like they were trying to take advantage of us. I asked for a copy of the Certified Pre-Owned check list and to my surprise I get a check list dated 9/2/2014 the same day we purchased the car. How do you pre certify a car on the same day you sale it. As a consumer I would think the pre certification is prior to the sale of the car to make sure any work that is needed , can be done prior to putting the car on the sales floor. I am very disappointed with the treatment we have received with this dealership and will not be buying or referring anyone to this location. I came here because of our prior relationship with Gartner Hyundai, and this has been a very bad experience. I hate paying people to mistreat me. I hope someone contacts regarding this post. More

Review I had a great experience and felt very comfortable with the offer I was given for trading my car. Brandon and Sean were very helpful. I had a great experience and felt very comfortable with the offer I was given for trading my car. Brandon and Sean were very helpful. More

Review of purchase I appreciated so much the willingness to work with me and my personal situation. I was in a hurry and needed things handled quickly and easily, which I appreciated so much the willingness to work with me and my personal situation. I was in a hurry and needed things handled quickly and easily, which they were. I was more than satisfied with the outcome and the service I received! I plan to return with my daughter who is looking to buy a used car. More

EXCEPTIONAL BUYING EXPERIENCE My purchasing experience at Napleton's Valley Hyundai was exceptional. My sales associate, George Charalampous, wanted to understand my driving habits My purchasing experience at Napleton's Valley Hyundai was exceptional. My sales associate, George Charalampous, wanted to understand my driving habits so that he could recommend the appropriate car for me. Since I don't drive a lot of miles, he didn't try to oversell a vehicle that would far exceed my needs. Also Michael Hall and Jackie Mutter were extremely helpful in answering my questions and providing me with pertinent information during my decision process. More

Buy your car here. You won't be sorry. This place made my day. Fantastic service, good people, great deal. After visiting several dealerships that were unhelpful and unenthusiastic, it wa This place made my day. Fantastic service, good people, great deal. After visiting several dealerships that were unhelpful and unenthusiastic, it was so nice to walk into a showroom with people smiling, ready, and waiting to do business. Fun and friendly atmosphere. These people (we personally worked with Mike, George, and Derek) actually listened to what we wanted and made it happen. They went out of their way to answer questions and provide information. Highly recommended. We left feeling happy and confident with our purchase. More

STAY AWAY FROM THIS DEALERSHIP I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the f I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the finance person, Derek Urban, assured me that I was purchasing a MUCH better car than the "Piece of S**t" I was currently driving. I purchased the car and started having problems with it within the first three days I had it. My warranty hadn't even kicked in yet. So I returned the car to them and they probably had the vehicle for an addition 1 to 2 weeks. It probably would have been longer if I had not showed up there after getting a phone call that my car was ready and it was not. They actually left a voicemail for another customer on my phone. The car wouldn't start when it rained or if it snow was heavy and I found myself stranded a couple of times. I took the car to an Infiniti dealership in March 2014, after I was stranded at the train station, to check out the issue and they cleaned the throttle body on the car. The car was still having the same issue and I took the car back to the Infiniti dealership a couple of weeks later, which was mid March. The Infiniti dealership had my car for for two month trying to diagnose the vehicle. The Infiniti dealership informed me that the vehicle needed major electrical work to the tune of $6500. I called my lender and they informed me that if the car did not work, the dealership needs to swap out the collateral. I returned to the Hyundai dealership in mid May and informed them the car needed major electrical repair work and they "offered" to put me into something else; they just needed to find me the same type of vehicle. They informed me they would prefer to stay within the Napleton Auto Group and it could take a couple of weeks. I informed them that I saw an Infiniti G35 at their Napleton in Loves Park, IL. Derek calls over to that dealership and asked if the vehicle was still available because they sold me a "turd" and they needed to replace it. The dealership in Loves Park, IL said they had inspected the vehicle yet, even though its already showing its available online. Derek and Jimmie said they would give them a couple of days to inspect the car and try and get it to their dealership by the weekend and they would call me. I did not hear from anyone over the next three days and called Derek the following Monday morning. Derek stated he had been leaving messages for them, but they weren't returning his calls. He hangs up with me to call them back. Derek calls me back and said the car did not pass the inspection and was sent off to the auction. I asked him why was the car listed online and he said that's what car dealerships do, if they see a car that looks good they just show it available even before its inspected. Made no sense and I didn't buy it, so I had a friend of mine call the Napleton in Loves Park to see if the car was available. My friend was informed the car was sold on Saturday. I called Derek back and he stated that the car was sent to the auction on Friday. I informed him that the dealership sold the car on Saturday and he came up with some other garbage to explain it away. So I got screwed out of that car. They finally find a 2008 3-Series BMW for me and I go test drive the car on May 28th at the Napleton Honda in Lansing. Derek goes to pick up the car on May 29th from Lansing and I stop it to pick up the car and sign the paperwork. I go in on the 29th and they want me to inspect the car and drive it one more time before I sign the paperwork. After the paperwork is done, my Father and I had to listen to Derek that I should never buy Japanese, only American, German, or Korean. So after sitting for two hours waiting for the car to be cleaned, they inform me that the windshield was cracked when it was being cleaned so I would have to come back on the 30th to pick up the because they needed to replace the windshield. This is seriously like an ongoing bad joke! So I return to the dealership on the 30th to pick up the car. I leave the dealership and go show the car to my Father. He noticed that they had scratched the paint around the windshield when they replaced it. My Father said they probably had some "cut-rate" subcontractor do the work. I had to return to the dealership because I forgot to leave the key to their loaner and my Father suggested a bring it to their attention. James Douvas stops in the middle of the dealership and SCREAMS, "I HAAAAVE ALREADY LOST $8,000.00 ON THIS DEAL AND I DON'T WANT TO HEEEAAR IT!!! THIS IS WHERE I PUT MY FOOT DOWN!!" I called Derek Urban and of course he didn't want to address the issue either. Which is funny because I didn't think he knew how to be quiet. It's not my fault that I was sold a TURD and was making car payments on a car that I BARELY drove THREE straight months without any problems. Not to mention the insomnia and anxiety I had wondering if I was going to be able to get home and YOU'VE lost $8,000!!! Give me a break. They saw the scratches and were hoping I didn't notice them while I was still there, and they behaved like they were doing me a favor when in fact, they were doing what they were supposed to. At least I can say this six month ongoing nightmare is over, but, I would NEVER purchase another vehicle from this dealership if they were selling cars for a $1.00. More

Unpleasant Experience Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 m Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 minutes someone came out inside and helped me. He asked what I was interested in and gave him a price range i was looking to buy at, I was then scoffed at for making such a price and he told me to look elsewhere and that he couldn't help me. I was there for less than 10 minutes and will NEVER go back. They were clearly not interested in making a sale, I then went to Ford and was treated just the opposite with their outstanding customer service, I subsequently purchased my car there. More

Great Job! Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. No games here I told George what we wanted and the price range we wanted and he listened to us. We had a very pleasant experience through all of the stages. I feel we walked away gaining some new friends. More

Great Service Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision th Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision that best fits my needs. I walked away feeling very good. I definitely will use them again and recommend them. More

The BEST dealer in the STATE!! I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I walked into the doors of Valley Hyundai and I knew the experience would be positive. I received individualized service and I was treated as a customer, not just another "sale." Their selection is unbeatable and their staff was amazing. Loved my experience. More