Napleton's Valley Hyundai

Unpleasant Experience Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 m Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 minutes someone came out inside and helped me. He asked what I was interested in and gave him a price range i was looking to buy at, I was then scoffed at for making such a price and he told me to look elsewhere and that he couldn't help me. I was there for less than 10 minutes and will NEVER go back. They were clearly not interested in making a sale, I then went to Ford and was treated just the opposite with their outstanding customer service, I subsequently purchased my car there. More

Great Job! Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. No games here I told George what we wanted and the price range we wanted and he listened to us. We had a very pleasant experience through all of the stages. I feel we walked away gaining some new friends. More

Great Service Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision th Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision that best fits my needs. I walked away feeling very good. I definitely will use them again and recommend them. More

The BEST dealer in the STATE!! I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I walked into the doors of Valley Hyundai and I knew the experience would be positive. I received individualized service and I was treated as a customer, not just another "sale." Their selection is unbeatable and their staff was amazing. Loved my experience. More

Brake issues Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booste Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booster failure and they were happy to complete it under warranty and provided a loaner. Great department, keep it up dudes More

Bought a 2013 Sonata Hybrid Was in and out in under 2 hours, tremendous deal on my new hyundai. Ive put 30k miles on my car and the service department has been nothing but excell Was in and out in under 2 hours, tremendous deal on my new hyundai. Ive put 30k miles on my car and the service department has been nothing but excellent. Great dealership, highly recommended More

Excellent Service In short, I walked into the dealer at 845 with bad credit, my wife, a preschooler a toddler and my sister in law and a promised approval from an onlin In short, I walked into the dealer at 845 with bad credit, my wife, a preschooler a toddler and my sister in law and a promised approval from an online lender. In short, the offer turned out to be laden with strings attached and left me at the mercy of the finance dept of the dealer. In the 2 hours I was there Greg pitched in keeping the kids entertained offered drinks, help and was just overall a genuinely nice guy. He was personable, was easy to relate to and had some good "car guy" stories to share on the test drive. I would recommend him to anyone looking to buy a Hyundai. Kiko was great, he was the first person to be completely transparent with me about my situation, offered me options and was patient enough to endure all my questions and didn't bat an eye when i asked him to re-explain most of it to my wife. He let me know how my decisions will affect rebuilding my credit and suggested other things outside of the car loan to help. Both Kiko and Greg stayed till past 11pm on a Wednesday to get me on the right track and driving again. I have bought 10+ cars in my lifetime and this is the first dealership experience where I felt like I was actually treated like a human being. More

Great Service My husband and I needed to find a car as soon as possible. We went from two cars to one, and soon the one car was going to be giving out soon. Everyo My husband and I needed to find a car as soon as possible. We went from two cars to one, and soon the one car was going to be giving out soon. Everyone that we know for the most part has gotten their cars from this dealer, and loves them! Everyone we know that went had good to perfect credit. So here we go with less than great credit, with no money down, and to be honest not a lot of hope to find a car. The guys at Napelton are phenomenal. We were attended to right away, asked what we were looking for, price range, car type, etc. Greg was great. He listened to what we wanted, tried his best to find something, and was very patient. Mike was great as well, he really seemed like he wanted us to leave with something. Of course they are salesmen and this is what they do, but they didn’t make it seem like we were just a number or quota that needed to be met. Finally when it seemed we would find nothing Kiko stepped in to help. Awesome, awesome help! He worked with our numbers in a way that (could be part of his job) felt like he was going beyond his job. He broke down our expenses for my husband and I, showed us where we could save, what could be replaced, and opened our minds to areas in our expenses and even in our credit that would be benefitting us. Overall our friends and family were right. This is a great dealer. They really care about their customers not just their sales. We will definitely be back in the future and hopefully we would make it a little easier on them the next time ?. Clearly there isn’t a situation that Napleton’s cannot handle. More

The best! Service was fantastic from beginning to end. Kris helped me figure the best car for my needs.Kris and Michael made sure I was getting the best deal po Service was fantastic from beginning to end. Kris helped me figure the best car for my needs.Kris and Michael made sure I was getting the best deal possible. Win. More

RADIO AND CD PLAYER. RADIO DRAINED BATTERY WITH ENGINE OFF, SENT RADIO TO CALIFORNIA TO BE FIXED.TOOK FOUR WEEKS. PUT BACK IN YESTERDAY. STILL BROKE. WHY WOULD SOMEONE FIX SOMETHING WITH OUT CHECKING OUT HIS SENT RADIO TO CALIFORNIA TO BE FIXED.TOOK FOUR WEEKS. PUT BACK IN YESTERDAY. STILL BROKE. WHY WOULD SOMEONE FIX SOMETHING WITH OUT CHECKING OUT HIS WORK. CAN NOT UNDERSTAND WHY I COULD NOT GET A NEW RADIO OR WHY IT HAD TO BE SHIP TO CALIFORNIA. NOW I GUESS I WILL HAVE TO WAIT ANOTHER 4 WEEKS.MAKES YOU WONDER ABOUT HYUNDAI PRODUCTS. MR. DANCA More